@lantic R59 uncapped 'bolt-on' feedback

[cavedog]

I'm using pppoe so I disconnect the whole time to check my usage..... It only records usage after a long time or if you disconnect

 

[Gtx Gaming]

cool will switch to mweb soonish

 

[Gtx Gaming]

ADSL Usage Information ]
Total Usage 0.08 Gb
Package Usage 0.08 Gb
Bolt On Usage 0.00 Gb
there we go , so it seems only from 8pm then

 

[cavedog]

Emailed them asking why. Cause I used 600mb from 6pm to now and yes now my first 1Gb is almost gone.... Sigh....

 

[cavedog]

I'm not fussy though cause for R59 is still a steal..... Speeds looks good so far. Ping to Eu is impressive too. Only the total download will count I think.

 

[sjpslabbert]

I also signed up and started using Atlantic yesterday. I have the same problem as the OP here. I had only one session before 6 in the evening, but my data is logged under my Package and not my Bolt On. Here is my total sessions for yesterday:

Time Connected Total Time Total Data (Download +Upload)

15:37:29 to 15:48:04 10min 36s Total 2389KB
18:37:37 to 21:09:31 2h 31m Total 303543KB
21:09:33 to 01:01:31 3h 51m Total 74950KB
01:01:13 to 04:55:04 3h 53m Total 270KB
04:55:04 to 05:23:53 28m 50s Total 2000KB

Strangely my data usage is reported as:
0.29GB Package
0.07GB Bolt On data

According to this I used about 300Mb of data under my Package and 70Mb for Uncapped. The only session before 6pm was only 24Mb. I also emailed them and I am waiting for their reply. I reminded them of what their website says here: http://www.lantic.net/bolt-on/index.html

"Automatic cutover at 6pm to Uncapped and back again at 6am"

Clearly this do not happen. They will have to fix this urgently. :erm:

Besides that, I have no complaints with the service. Will let you know what they say.

 

[alkit]

I also signed up and started using Atlantic yesterday. I have the same problem as the OP here. I had only one session before 6 in the evening, but my data is logged under my Package and not my Bolt On. Here is my total sessions for yesterday:

Time Connected Total Time Total Data (Download +Upload)

15:37:29 to 15:48:04 10min 36s Total 2389KB
18:37:37 to 21:09:31 2h 31m Total 303543KB
21:09:33 to 01:01:31 3h 51m Total 74950KB
01:01:13 to 04:55:04 3h 53m Total 270KB
04:55:04 to 05:23:53 28m 50s Total 2000KB

Strangely my data usage is reported as:
0.29GB Package
0.07GB Bolt On data

According to this I used about 300Mb of data under my Package and 70Mb for Uncapped. The only session before 6pm was only 24Mb. I also emailed them and I am waiting for their reply. I reminded them of what their website says here: http://www.lantic.net/bolt-on/index.html



Clearly this do not happen. They will have to fix this urgently. :erm:

Besides that, I have no complaints with the service. Will let you know what they say.

Thanks for confirming. Was wondering whether it was a global issue or related solely to my account. I guess we can confirm that it is a global issue.

Please let me know if you get any satisfaction in this regard (as per the email to me, they said I must just "trust" that the usage wont count during peak time). Would be interesting to see what they reply to you and whether they actually fix the problem once and for all. Please let us know what response you get...

Until then, I would just connect after 8pm...

 

[alkit]

Emailed them asking why. Cause I used 600mb from 6pm to now and yes now my first 1Gb is almost gone.... Sigh....

Please let us know if you get a response. Would really be interested to know once they fix the 6pm-8pm issue and the "automatic" cutover issue (even if one connected before 6/8pm, will it cut over without having to reconnect?)

 

[sjpslabbert]

Please let us know if you get a response. Would really be interested to know once they fix the 6pm-8pm issue and the "automatic" cutover issue (even if one connected before 6/8pm, will it cut over without having to reconnect?)

Will do. No answer so far. They will have to fix this. I read the contract I signed again (that huge 13 page document where you have to sign every page) and this is copied directly from the contract:

• The uncapped service will only be valid during the following timeslots;

Weekdays Monday – Friday between 6pm-6am

Weekends Friday 6pm – Monday 6am
(Excluding public holidays)

I am also asking that they fix the incorrect data chargers to my Package Data

 

[orkoza]

Anybody having problems with your bolt on packages, mail me your System ID and I will try and sort it out for you. Or if you are interested or just want more information.
I am a @lantic Branch Sales executive, so I will try and sort out any problems for you.

 

[sjpslabbert]

Anybody having problems with your bolt on packages, mail me your System ID and I will try and sort it out for you. Or if you are interested or just want more information.
I am a @lantic Branch Sales executive, so I will try and sort out any problems for you.

Hi Orkoza, is this simply a problem with the setup and will it be fixed in the future? Will I have the same problem tonight if I download some Windows Updates I held back. I also mailed you my System ID. Hope you can fix this.

 

[sjpslabbert]

Anybody having problems with your bolt on packages, mail me your System ID and I will try and sort it out for you. Or if you are interested or just want more information.
I am a @lantic Branch Sales executive, so I will try and sort out any problems for you.

Hi Orkoza, is this simply a problem with the setup and will it be fixed in the future? Will I have the same problem tonight if I download some Windows Updates I held back. I also mailed you my System ID. Hope you can fix this.

 

[orkoza]

Dont worry about the usage on the package, its just a delay between IS and @lantic's systems, if you use after 18:00 and before 06:00 weekdays it will not go on your account. On the 21st of each month when the cap resets, the bolt on usage will be deducted from your capped account.

 

[alkit]

Anybody having problems with your bolt on packages, mail me your System ID and I will try and sort it out for you. Or if you are interested or just want more information.
I am a @lantic Branch Sales executive, so I will try and sort out any problems for you.

Glad to see someone willing to help.

This is a copy of my email sent:

Hi,

Thanks for your offer to help as per the thread on the Myadsl forum.

My username is: [email protected]
System ID: xxxxxx

As per my original post and as other users have been reporting, I experience the following issues:

1) The usage only goes towards the "bolt on usage" after 8pm, not 6pm.
2) There is no automatic cutover - ie: I have to manually re-connect at 8pm for it to count the usage as "bolt on usage". I can not just leave the connection connected, even if my downloads start after 8pm. So If I connect at 7:59PM and leave it running the whole night, it will not count toward "bolt on usage" as I connected before 8pm.

I hope these issues above can be resolved, because as per the post on Myadsl, this does seem to be a global issue amongst all users.

Thanks again for offering to help!

 

[sjpslabbert]

Dont worry about the usage on the package, its just a delay between IS and @lantic's systems, if you use after 18:00 and before 06:00 weekdays it will not go on your account. On the 21st of each month when the cap resets, the bolt on usage will be deducted from your capped account.

Thanks for the help, and the phone call; it is appreciated. The only problem at this moment is that you do not know how much of your cap is used. You can determine it by visiting www.saix.net, but you have to count it manually. Hopefully they will update their systems soon. Still very nice product to use.

 

[cavedog]

I'm not happy with the reply I got......

"The usage is showing correctly, but it does not update instantly.
and Bolt-on works correctly the usage will be added to as it suppose to. "

Totally missing the point? Its a day later and the 0.61GB of usage I used about 20min after 6pm last night is still showing as Package usage. Now even if I would to use 10GB the whole month between 6pm - 8pm that means I would hit my gig4gig cap of 10GB and then what will happen?

Must I just assume that the end of the month the billing will be right because for me I can almost put my money where my mouth is and say that I will be billed R15 per for the 10GB I used.

Here is my usage.

[ ADSL Usage Information ]
Total Usage 12.64 Gb
Package Usage 0.61 Gb
Bolt On Usage 12.03 Gb


Other than that you can see my usage that I used after 8pm after I have reconnected. I just don't trust the whole automatic switchover cause it seems like its a ticking timebomb for a massive bill end of the month. That said to just leave it and then debit order fails cause of overcharging your bank statement is unusable for 3 months for credit.

Maybe I'm just grabing at straws here but it feels like this might happen.

 

[sjpslabbert]

I'm not happy with the reply I got......

"The usage is showing correctly, but it does not update instantly.
and Bolt-on works correctly the usage will be added to as it suppose to. "

Totally missing the point? Its a day later and the 0.61GB of usage I used about 20min after 6pm last night is still showing as Package usage. Now even if I would to use 10GB the whole month between 6pm - 8pm that means I would hit my gig4gig cap of 10GB and then what will happen?

Must I just assume that the end of the month the billing will be right because for me I can almost put my money where my mouth is and say that I will be billed R15 per for the 10GB I used.

Here is my usage.

[ ADSL Usage Information ]
Total Usage 12.64 Gb
Package Usage 0.61 Gb
Bolt On Usage 12.03 Gb


Other than that you can see my usage that I used after 8pm after I have reconnected. I just don't trust the whole automatic switchover cause it seems like its a ticking timebomb for a massive bill end of the month. That said to just leave it and then debit order fails cause of overcharging your bank statement is unusable for 3 months for credit.

Maybe I'm just grabing at straws here but it feels like this might happen.

I am also worried about this. I asked this to the person from Atlantic who phoned me, and he assured me that it will not be a problem. I am however worried. I have a Gig4Gig Gold option. The first 1Gb is free, thereafter it is R45 per Gig. I am worried that Atlantic will add "another" Gig to my Package when I download more than 1 Gb on Uncapped. Also, I am not sure why they are not able to split the data. With the technology today it does appear strange. It is difficult to determine how much of my Package data is still available. I was told I can log in to saix and determine this by time connected, but doing this manually over the period of a month will become quite a arithmetic challenge. I would feel much better if they updated this at least every 24 hours.


It also appears as if my connection after 8 is logged into the uncapped and after 6 is logged to my Package. I am going to log in tonight after 8 to see what happens tomorrow.

 

[cavedog]

So I did connect after 8pm and all my usage was on bolt on. The usage for me during 6pm-8pm was in package usage. That is what concerns not the after 8pm. Ohh and another thing is will my usage automatically switch over 6pm or MUST you establish a connection again after 6pm.

 

[cavedog]

I just conected now. 7:04pm 29/05/2012

I will see what happens and what the usage will show tomorrow. God forbid its a disaster cause then I'm going to be cross cause they ensured me that this will not happen.

 

[alkit]

I just conected now. 7:04pm 29/05/2012

I will see what happens and what the usage will show tomorrow. God forbid its a disaster cause then I'm going to be cross cause they ensured me that this will not happen.

lol, it will show as "package usage".

Just disconnect anytime before 8pm (and you can reconnect immediately again). Then wait around 15 minutes before checking your usage. Your "package usage" amount will go up, not your "bolt on usage"...