Latency Troubleshooting

[pope24]

I have a problem with latency on the server that I am on (Whisperwind US). It is sitting at well over 1000 and normally closer to 2000 or even higher, we are getting frequent disconnects.
I tried it on Skywall as well and it was also sitting in that range.

If the assembled wise people can give me a hand troubleshooting this.

I have a 384 Do broadband service and it has been fine in the past.
I bought an unshaped 1GB package from Axxess last night and that didn't solve the problem.

I am running 2 machines off a Netgear ADSL router (one mac one Vista) both of which my wife and I play WoW on.

I pinged Telkomsa.net and it looks like I am getting a lot of packet loss
10 packets transmitted, 6 packets received, 40% packet loss
round-trip min/avg/max/stddev = 25.790/73.853/306.252/103.935 ms

Google.com
10 packets transmitted, 5 packets received, 50% packet loss
round-trip min/avg/max/stddev = 217.123/219.348/221.613/1.772 ms

I guess that would be the line or could it be the router?

Thanks

 

[guest2013-1]

If it's a netgear I seriously doubt its the router. It could be the line so check the router for what kind of noise levels you have. Sometimes a telkom techie would be careless enough to severe your wires. I had a friend that everytime the wind blew (true story) he would be disconnected. Turned out that his phoneline wasn't properly put in to the exchange, and the wire just hung loose there barely touching anything.

If you have that much packet loss, I'd suggest also checking if you might not have any virus' running on your PC. I recently had one who sent out spam email from my machine etc. This caused a crap load of lag. Also check to see if wifey didn't figure out how to torrent as the impact of torrents running sounds more or less like your symptoms.

Good luck

 

[pope24]

I think it is the router. When I plug in the ethernet cable my packet loss drops to zero.

Does this mean my wireless is screwed or is there a setting the might be causing the problem?

The problem occurs with either the PC alone on the network or the Mac alone on the network, so I don't think that is the issue.

 

[Strobemeister]

So you have the packet loss when you connect to the router wireless, but it's fine when you plug in the cable?
In my experience, it's best to be cabled when playing, period.

 

[thisgeek]

You'll probably find you're getting something interfering with your wireless signal. Try changing channels.

 

[kHayne]

I pinged Telkomsa.net and it looks like I am getting a lot of packet loss
10 packets transmitted, 6 packets received, 40% packet loss
round-trip min/avg/max/stddev = 25.790/73.853/306.252/103.935 ms

Google.com
10 packets transmitted, 5 packets received, 50% packet loss
round-trip min/avg/max/stddev = 217.123/219.348/221.613/1.772 ms

Whoah. That's some horrible packet loss. oO.

If plugging the ethernet directly in removes this loss then theres probably radio interference in your area. Not much you can do about that really, afaik. Maybe there's something in the vicinity transmitting on the same frequency?

What i did is, my wireless router also has ethernet connectivity and I wired up my personal pc directly via ethernet to the router. The other pc in my household just gets used for email and surfing, so that one's fine for wireless connectivity.