LATENCY!!!

Yep - creeping up. Last Monday it was actually quite lumpy - troughs at lunchtime and then again at close of business. I've started monitoring from my mother's house in Camps Bay as well - will see if anything comes up there.
 
Anyone else notice that it's not just latency, but downloads barely pass 100kb/s, youtube videos buffer super slow etc..

It's not just shaping on my mweb uncapped, trying on my WA unshaped account too.
 
its just sad that sitting here in montague gardens and results from speedtest show a ping of 15ms to server in newlands and getting results from home in rondebosch shows ping of 190ms to same server.
 
Very sharp rise between 9.30am and 10am (predictable but depressing...) At least the packet loss hasn't started yet.

Edit: Packet loss on Sunday seemed to start once the average latency reached a sustained 150ms (around midday). It's not quite there yet (120ms at 10am).

http://www.imagehost.co.za/image-0503_4CC53B4D.gif

Joker: The high latency is a sign of a severely congested router somewhere, and it is obvious that throughput speeds will suffer accordingly (whatever protocol is used). It's a nasty case of demand exceeding capacity...
 
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Calix said:
its just sad that sitting here in montague gardens and results from speedtest show a ping of 15ms to server in newlands and getting results from home in rondebosch shows ping of 190ms to same server.
Click to expand...

LOL I was just on the line to Telkom to renew my service fault once again - she insisted on first resetting the port, then asked me to do a speedtest (which wasn't great at all) but I was trying to point out that speedtest was testing to webafrica in Newlands, from my house in Newlands (probably 1km away), and my ping was 93. That meant nothing and it has been logged as a line fault once again.

btw Speedtest to webafrica from my office in the CBD is 12ms.

UPDATE: ping to tenet.cinx.net.za from Camps Bay right now is 14ms - will keep logging but doesn't look like its affected.
 
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Yeah, Speedtest from CBD to WA is under 15ms. I just done a test now.

Just cancelled my Telkom ADSL and line 30minutes ago. So as of 1 Nov wont have dsl anymore. Good luck to everyone suffering from this problem. I dont find it viable for me to pay R650 for Telkom line/do package + R497 for uncapped + R490 for WA 10Gb =R1637pm and all i can do is download. Maybe it will be resolved within this week, maybe next week, or maybe 6 months. I am just tired.

I have been speaking to some Neotel WiMax guys and the pricing is really competitive for uncapped/unshaped. If I do go that route then I will give feedback.

GL Guys.
 
Just got off the phone with one of my buddies(techie for telkom the poor soul) he got intouch with the techies from the area and they also agree that there is a problem with latency and they are still trying to find the cause of it but they also suggest that its coz of congestion since the upgrades on the lines went through , many more users joined the telkom service and they cannot cater for the amount of users. However they cannot give a eta for the fix to be done. No matter what we do it seems we can only but wait for this to be resolved.


Update: also seems that they are moving users around to cater for the overflow on rondebosch. so its best that you find out again what DSLAM you are on as many users has been moved. Im on crawford 4 which used to have very little users on it but now seems that many from the neighbouring areas have been moved on to there aswell.
 
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i just got off the phone with telkom and their latest answer is that my port is being shaped by my isp. they say mweb are no longer just shaping my account, but the whole port itself. if i change isp for more than a day then the port should get reset and pings return to normal. i dont know if thats true, but i think its worth a shot. if i do find mweb was at fault all along im going to be ****ing angry and will cancel my contract immediately. but this could just be another excuse from telkom to buy them more time.

how many of you pay line rental to your isp instead of to telkom? and how many of you download a lot? telkom guy said mwebs original "uncapped quota" (an oxymoron if i ever heard one) is 70GB/month and i know for fact i use a lot more than that. now to test if thats affecting the quality of my line.

@Will, care to comment?
 
Its not any shaping of ISP. It is Telkom Techies giving there stupid " I dont Know" "Blame Others" story again. I use WA Telkom and WA on occasion and they all give the exact same problem.
 
My experience reporting this fault is

1) Logged the fault
2) Get a call back, explain I have a latency problem (which she says she understands), resets my port and then downgrades my line (without telling me)
3) I explain it's not an issue with my line, its a telkom exchange problem - something their side
4) She says ok, but she'll call me back on Monday to see if there's any improvement..
5) That was last week Saturday, 8 days ago. Nothing since, guess she just closed the fault.
 
all i can say for sure is that ive been lied to. i dont know who's lying, but i find it hard to believe that they expect all their call center employees to lie to customers. i hope we can get to the bottom of this soon. im trying to get some journalists involved.

but it would be interesting to take note if high usage results in high pings and low usage results in pings remaining low. remember the old days of adsl when they used to put all the 'capped' users into a separate pool till the end of the month and the pool used to get slower and slower as more people got put in. i sincerely hope something like that isnt happening again.

clearly high-bandwidth usage is an issue for someone (be it mweb or telkom or some other player), and its resulting in **** service and the guilty party is lying to cover their ass. unfortunately thats all i know for sure.
 
Joker said:
My experience reporting this fault is

1) Logged the fault
2) Get a call back, explain I have a latency problem (which she says she understands), resets my port and then downgrades my line (without telling me)
3) I explain it's not an issue with my line, its a telkom exchange problem - something their side
4) She says ok, but she'll call me back on Monday to see if there's any improvement..
5) That was last week Saturday, 8 days ago. Nothing since, guess she just closed the fault.
Click to expand...

yeah, that exact same thing happened to me. a technition was scheduled to call me but some lady phoned instead and she didnt fix it. she said she would get a technition to call me and she closed my fault.
 
peTerp00n said:
how many of you pay line rental to your isp instead of to telkom? and how many of you download a lot??
Click to expand...

I pay my adsl rental to telkom, isp as mweb, download about 50gb's a month on average.

I'd find it hard to believe that mweb could shape my port just by being my ISP.
 
Peter, I'm not on MWEB and I'm having the same problem so it's safe to assume that it's Telkom related.
 
Well I don't know how they've managed to do it, but its even worse now than before. It used to go to high 100's, but now its way past that.

Tracing route to games.saix.net [196.43.22.222]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms home.gateway [192.168.0.1]
2 19 ms 18 ms 19 ms 196-210-152-1.dynamic.isadsl.co.za [196.210.152.1]
3 242 ms * 273 ms 196.38.73.113
4 * 277 ms 273 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 246 ms 247 ms 252 ms 196.26.0.61
6 306 ms 263 ms 267 ms 168.209.1.170
7 254 ms 251 ms 262 ms rrba-ip-spe-2-wan.telkom-ipnet.co.za [196.25.127.181]
8 279 ms 264 ms 256 ms 196.43.25.137
9 253 ms 257 ms 261 ms rrba-ip-esr-1-pos-8-0-0.telkom-ipnet.co.za [196.43.8.146]
10 271 ms 267 ms 253 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 269 ms 266 ms 270 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
12 281 ms 261 ms 260 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43.22.222]

Trace complete.
 
As I mentioned earlier, the fact that pings are creeping even higher probably has to do with the fact that as we get closer to the end of the month, capped users will try to finish their international/local caps.
 
peTerp00n said:
i just got off the phone with telkom and their latest answer is that my port is being shaped by my isp.
Click to expand...
My ISP, Axxess, said that this was the reason for the issue. 2 of their support guys cited my downloading as the reason. 2 others said it was Telkom. They have shaped me before and the latency was fine then. My line is synced at 6mb and I download at about 630kb/sec, yet my latency is 200-300ms. So it cannot be the ISP.

Edit: I get the same latency with my Afrihost account.
 
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Hi guys

Just to keep you updated, our networking team is constantly looking into the issues that have been reported and once we have a response from them, we will inform you thereof.
 
Thanks to WA and MWEB for at least providing us with some kind of feedback. Maybe you guys will succeed where Telkom have clearly failed.
 
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