LATENCY!!!

Will@MWEB said:
As I've mentioned to a previous poster in this thread if we can produce the troubleshooting results showing that there is an issue affecting multiple users then I'm happy to do what I can to take the matter forward.
Click to expand...

Still need additional input? Im on the clareinch exchange, my company, my sister, about 3 friends, 1 other on rondebosch. If you need test results, let me know specifically and ill go about testing from every single location.

Im jumping in without reading the whole thread here, so im not sure how far down this issue is to getting resolved. But this clareinch exchange is definitely still buggered. Latency really, still get full 5mb speeds, but issues ever since the 10mb upgrade. Pinging telkom hits about 200ms instead of about 30ms. Getting out of hand, logged multiple faults, had them all resolved because testing on the day seemed to be fine. Anyway, I would love to help out with results if you need them, if it means some action.
 
Surv0 said:
Still need additional input? Im on the clareinch exchange, my company, my sister, about 3 friends, 1 other on rondebosch. If you need test results, let me know specifically and ill go about testing from every single location.

Im jumping in without reading the whole thread here, so im not sure how far down this issue is to getting resolved. But this clareinch exchange is definitely still buggered. Latency really, still get full 5mb speeds, but issues ever since the 10mb upgrade. Pinging telkom hits about 200ms instead of about 30ms. Getting out of hand, logged multiple faults, had them all resolved because testing on the day seemed to be fine. Anyway, I would love to help out with results if you need them, if it means some action.
Click to expand...

Everybody in Claremont and Rondebosch seems to be going through the same ESR. I am intruiged by the results from 506easy in Fishoek, which seem to indicate a different route. If confirmed that one ESR is overloaded and another isn't, that at least indicates there may be a possible solution...
 
@rsd - yes do that, If you are the person I remember with that nick we should chat :)
 
Gordon_R said:
Everybody in Claremont and Rondebosch seems to be going through the same ESR. I am intrigued by the results from 506easy in Fishoek, which seem to indicate a different route. If confirmed that one ESR is overloaded and another isn't, that at least indicates there may be a possible solution...
Click to expand...

@Gordon yes that's the current theory. At this point I'm working off the assumption that it can be fixed, it's the when and the how that I'm seeking clarity on :) Tomorrow is D-Day for the feedback I'm waiting on. If it's not forthcoming then I will move it up to the next level.
 
I've logged a fault online with as much info as I can. I recommend everyone having issues do the same. If enough people complain, including various reps from ISPs, someone will have go click and go "Oh, something is actually broken."
 
Gordon_R said:
Is that for real (like not 7am in the morning)? If so then Fishoek must be on a different ESR, since most of the Southern Suburbs (plus parts of the CBD) seem to be having the same problem. Will@MWeb has been trying to escalate this issue with Telkom, but no response so far.


Was at 20:20 tonight
Click to expand...
 
I'm on Axxess Express 384k in the Southern Suburbs (021 683), this issue has been persisting for weeks: extreme latencies and massive packet loss (> 40%). I opened a ticket with Axxess and the tech said high attenuation on my line (48dB) could be to blame but it's been at that ever since the line was installed - and the SNR is at 29dB which is considered excellent.

During the day I am literally unable to even browse HTTP... sites time out, you refresh the page, it times out again... if you're lucky you get to the page on your 10th attempt. Today it took 3 hours to download a 7MB file because the connection kept failing and interrupting the download (unfortunately the site didn't support download resuming).
 
Assimilator, have you tested another ISP?
 
Hi Will@MWEB

What sort of time-frame do you think we are looking at here to get resolution?Between Telkom and MWEB I am forking out R1K pm for my 4MB line and for the past 4 weeks I have gotten the functionality of a 384k line.
I am not prepared to pay for a service I am not getting but if there is a potential quick resolution I can hang in there for a bit longer.
Naturally I appreciate your involvement here but seeing as Telkom is part of the equation I am very dubious about this getting resolved in the short term.
Is there anything that I can do as a consumer to help things along other than b*tch on this forum:D?
 
Slow Internet speed

Good day

I have done some internet speed test among several ADSL line and different accounts. Please take note that none of these account are uncapped. Lines have been tested, modems have been tested. Accounts were setup on different venues vice versa. The speed problem is with the account. This is all during this morning.

We have experience these slow speed for the last 3 weeks. Does anyone have a suggestion, what to do or look for, we have about a 100 clients that is trying to kill me.

Venue 1 : DataPro 5 GB unlimited– 4MB
http://www.speedtest.net/result/988455342.png - Jhb
http://www.speedtest.net/result/988476580.png - Paris

Venue 2 Cybersmart – Branded Internet Lite account 20GB – 4MB
http://www.speedtest.net/result/988477481.png - Jhb
http://www.speedtest.net/result/988479975.png - Paris

Venue 3 : Branded Internet Lite account 30GB – 4MB
http://www.speedtest.net/result/988462427.png - Jhb
http://www.speedtest.net/result/988473982.png - Paris

Venue 4 : 4MB
Telkom
http://www.speedtest.net/result/988463334.png - Joburg
http://www.speedtest.net/result/988461985.png - Paris, France

Cybersmart – Branded Internet
http://www.speedtest.net/result/988476150.png - Joburg
http://www.speedtest.net/result/988479429.png - Paris, France

Venue 5 : Sainet 10GB
http://www.speedtest.net/result/988468424.png - JHB
http://www.speedtest.net/result/988479339.png - Paris

Summary

Telkom and Datapro accounts works fine at any venue.
Sainet, Cybersmart branded internet is very very slow, it wasn’t like this before.

Who is the upstream providers? Is the problem with Seacom or SAT3

Any help anyone?
 
ajules said:
Hi Will@MWEB

What sort of time-frame do you think we are looking at here to get resolution?Between Telkom and MWEB I am forking out R1K pm for my 4MB line and for the past 4 weeks I have gotten the functionality of a 384k line.
I am not prepared to pay for a service I am not getting but if there is a potential quick resolution I can hang in there for a bit longer.
Naturally I appreciate your involvement here but seeing as Telkom is part of the equation I am very dubious about this getting resolved in the short term.
Is there anything that I can do as a consumer to help things along other than b*tch on this forum:D?
Click to expand...

Log a fault with Telkom and make it clear that its an exchange problem which everyone in your area is experiencing. It's not much, but its the best we can do for now. Will@MWEB should hopefully report back on what is happening.
 
I live in Pierre van Ryneveld area, PTA and also have syncing & disconnection problems. Have reported the problem like 10 x, been excalated. Tried a different router. Still have the same problem. Geez what to do ....
 
The_Assimilator said:
Don't have another ISP to test with unfortunately. But I'm certain it's a Telkom, not Axxess issue.
Click to expand...

Well, to be 100% sure, pick up a prepaid semi-shaped axxess voucher from PnP, or borrow a mate's account details.

Also, I thought this thread was about getting the area wide issue in Southern Suburbs, specifically Claremont/Wynberg/Rondebosch, sorted out? Seriously guys, if you are an isolated case (e.g. up in Joburg) you're clearly not connected to the other people who have been posting in this thread.
 
@Spaski

I'm assuming all these clients are based in Cape Town? Even if lines have been tested, as people have pointed out here, there is clearly something else wrong with Telkom's network which is affecting Claremont, Rondebosch, parts of Wynberg and parts of the CBD.

I spent an hour on the phone with a Telkom guy letting him go through his paces. He took 25 minutes to reset my DSL port (a process that takes 2 minutes when the Exchange isn't screwed) and then told me the line is "fine".

I told him I have tested my line with 2 routers, 2 PC's different network cables, wireless, antivirus etc. I then asked the him what is more likely, that there is a problem with all my software and equipment, or if there is a problem with the line and exchange? I explained to him that I've been in contact with other people in the area who are having the same problem. I understood he's just a call center employee so I didn't get angry and told him I'd run some more tests and then log a fault online.

I'm going to follow up telephonically every day until this gets sorted out.
 
Yeah its on Southern Suburbs related and specific areas only.

It is not the Dslams, it has to be the next router after the Dslams.

Willi said he will know by today.

I am on the verge of cancelling my Telkom Line, R700 for Telkom and R500 for Uncapped 4mb = R1200, it is ridiculous if you think about it that way. Just waiting for feedback from Willi, at month end it would have been 2 months since it started.

Think I might look at the Neotel WiMax 1mb uncapped/unshaped. Seems to be super fast and reliable but costly
 
You know its a sad, sad day when you try going from a fixed line to a wireless package to try to reduce your latency...
 
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