LATENCY!!!

Mr.Jax said:
I find it funny that people are complaining like there's no tomorrow and its only been going on for ...what....couple of weeks ?
You've got something coming that you're not prepared for.....years......before this is fixed. Good luck and enjoy lagging dialup internet quality for some time to come still. Others have been experiencing this BS for years with no success in getting it resolved.

If it gets fixed quickly (and I really hope it does get fixed quickly) then I'm really happy for you guys.
Click to expand...

There's not much mindless ranting in this thread, mostly people are trying to post data that will (hopefully) be helpful to get the issue resolved. Will@MWEB can argue with whoever he needs to much more effectively with real data to back it up.
 
:( 2 months now for me, Everytime i log a fault, telkom sms in the morning-resolved. Initially got happy, got home from work:(:( Now I am over it.
 
Mr.Jax said:
I find it funny that people are complaining like there's no tomorrow and its only been going on for ...what....couple of weeks ?
You've got something coming that you're not prepared for.....years......before this is fixed. Good luck and enjoy lagging dialup internet quality for some time to come still. Others have been experiencing this BS for years with no success in getting it resolved.

If it gets fixed quickly (and I really hope it does get fixed quickly) then I'm really happy for you guys.
Click to expand...

What? try a few months... Ever since the 10mb upgrade move... Your view seems to be somewhat jaded, maybe your area is known for bad adsl connectivity. Regardless your statements above dont fit. Ive been running 4mb internet for years, without hassle, in various parts of CPT. Only since the push to 10mb has the quality been reduced significantly, and i presume this is proportional to the downloading and usage from uncaps. But we cant be certain.

The problem has to and will get fixed, 'when' is the question. All we can do is hope the relevant techies in this thread continue to push for resolution, and keep logging faults with telkom until they decide to not resolve them when the latency is down every morning.
"Others" who you claim have been experiencing this 'BS' for years now, has nothing to do with me, or my area or the problem at hand. So lets avoid jumping on the flame wagon here, your in PTY, therefor commenting here is more like trolling.

K tx
 
Surv0 said:
What? try a few months... Ever since the 10mb upgrade move... Your view seems to be somewhat jaded, maybe your area is known for bad adsl connectivity. Regardless your statements above dont fit. Ive been running 4mb internet for years, without hassle, in various parts of CPT. Only since the push to 10mb has the quality been reduced significantly, and i presume this is proportional to the downloading and usage from uncaps. But we cant be certain.

The problem has to and will get fixed, 'when' is the question. All we can do is hope the relevant techies in this thread continue to push for resolution, and keep logging faults with telkom until they decide to not resolve them when the latency is down every morning.
"Others" who you claim have been experiencing this 'BS' for years now, has nothing to do with me, or my area or the problem at hand. So lets avoid jumping on the flame wagon here, your in PTY, therefor commenting here is more like trolling.

K tx
Click to expand...

+1

People are simply asking for what they PAY for - nothing wrong with that imo. Telkom need to sort their sh** out instead of raking everyone's cash in every month for a service which doesn't even exist half the time.
 
Surv0 said:
What? try a few months... Ever since the 10mb upgrade move... Your view seems to be somewhat jaded, maybe your area is known for bad adsl connectivity. Regardless your statements above dont fit. Ive been running 4mb internet for years, without hassle, in various parts of CPT. Only since the push to 10mb has the quality been reduced significantly, and i presume this is proportional to the downloading and usage from uncaps. But we cant be certain.

The problem has to and will get fixed, 'when' is the question. All we can do is hope the relevant techies in this thread continue to push for resolution, and keep logging faults with telkom until they decide to not resolve them when the latency is down every morning.
"Others" who you claim have been experiencing this 'BS' for years now, has nothing to do with me, or my area or the problem at hand. So lets avoid jumping on the flame wagon here, your in PTY, therefor commenting here is more like trolling.

K tx
Click to expand...

Agreed. This attitude of "I've had it for years so you can have it too" doesn't get anyone anywhere. I pay for my line. I want it fixed.
 
No, don't get me wrong (I didn't read all 20 pages).
The point I'm trying to make is that (if you search mybroadband a little bit) this is nothing new; there have been a couple of cases where internet infrastructure got heavily overloaded (for whatever reasons, higher caps, higher lines speeds 512 ->1mbit -> 4mbit and now ->10mbit) and it took a long time to get resolved: worst case 2 years I believe.
If your fault lies with the ISP you have a chance. If it lies with Telkom infrastructure, be prepared for a little bit of a wait.

So yes, you are correct, the 'when' is the real question. Fortunately you have Will in your camp.
(Apologies if it seemed like I was trolling etc, but I'm scarred for life due to Telkom's inability to perform and have a tendency to not have anything positive to say about them.)

So, this is just a heads-up, good luck and happy surfing.
 
Gordon_R said:
My rough guess is that once the CINX traffic graph exceeds 250Mbps, then the Southern Suburbs starts to experience increased latency:
http://stats.cinx.net.za/
I am in no position to figure out where the traffic comes from or goes to, it just seems to be a rough correlation.

There must be a router somewhere that gets saturated once it reaches some number (100Mbps or 1Gbps?), and then causes the backlog through the area.
Click to expand...

The thought occurred to me as well to see if there was a throughput correlation but my very old laptop that I leave permanently on at home decided to reboot last night so I lost my Ping Plotter data (bustid laptop). I've restarted it now and once I've got some more history again, I'll check that 250Mbps theory out.
 
Mr.Jax said:
No, don't get me wrong (I didn't read all 20 pages).
The point I'm trying to make is that (if you search mybroadband a little bit) this is nothing new; there have been a couple of cases where internet infrastructure got heavily overloaded (for whatever reasons, higher caps, higher lines speeds 512 ->1mbit -> 4mbit and now ->10mbit) and it took a long time to get resolved: worst case 2 years I believe.
If your fault lies with the ISP you have a chance. If it lies with Telkom infrastructure, be prepared for a little bit of a wait.

So yes, you are correct, the 'when' is the real question. Fortunately you have Will in your camp.
(Apologies if it seemed like I was trolling etc, but I'm scarred for life due to Telkom's inability to perform and have a tendency to not have anything positive to say about them.)

So, this is just a heads-up, good luck and happy surfing.
Click to expand...

Im very annoyed with the situation atm, apologies for my little rant directed at you but this thread has been filled with useless additions from people who arent effected by this issue. Sometimes i struggle in curbing my outbursts :p

But these are the facts at hand. The southern suburbs has one of the highest adsl access per region in the country. We also have a number of datacentres which rely on the local exchanges, WA, Datapro etc.. The Wynberg, Claremont, kenilworth and rondebosch areas are quite populated with over 10 different private and public schools. We have about 7 just on one road, its crazy. Anyway, alot of business's here rely heavily on low latency connectivity, something weve come to enjoy and expect through previous experience. Its also been one of the most stable ADSL areas in the country, ive been paying telkom for 6 years and ive never had a problem really, up until recently. And its not just me, its everyone. Telkom spent a fortune prepping the exchanges for this upgrade, without thinking they didnt look at other areas for possible congestion points. Techies even confirmed verbally to me that this upgrade shouldnt have happened, and management pushed it through regardless. That being said, telkom is going to have alot of heat under their b@lls to get this resolved. I just the big players, MWEB, WA etc push hard to sort this out, afterall they are taking flack from their clients about this issue.

Anyway - enough is enough... time to fix the issue.
 
Quick question not related directly to the topic, does anyone know somebody at a newspaper or maybe News24/IOL? If we can get a bit of real press about the issue I bet it'll get solved super fast.

Now that I think about it one of my friends dad might still work at News24. I'll message her on facebook and find out.
 
Hey,

Wait a minute. Why can't we just get this put up here? Can't we organise to get some "front page space" considering this a BIG problem affecting a LOT of people? Hell, I could write it for free if none of the freelancers want to handle it. Guess I'll send a PM and find out.
 
there was an article put up with this thread referenced at the bottom, although that was more about uncapped downloaders and slow speeds, not really specific to our problem. I think that would be beneficial though, make an article pointing out the issue and the frustrations by every single south suburbs user.
 
I personally dont see this going away in the next 6-12months. If this is due to the uncapped accounts and higher usage as shown in the graphs then for Telkom to Fix this will take lots of money. By the time they recognize this problem will be another 2-3 months, then they will need to findout what is really causing it, then they will need to find budget for it, then the implementation , 12months possibly.

As a first hand user, 3 months ago it happened maybe 2wice a week, it so happened that on those days I didnt really play games or the net, per week the problem got worse and now its too the extent where it is from 4pm >> 12am and pings are not 150ms on for example game servers, they are between 200-400ms. This also means that gamers and not gaming anymore but leaving there downloads on, which I am as well, meaning even more congestion. I think this can only get worse before it gets better.
 
Well I got off a long phone call to the Telkom technical department. It just shows it matters who you speak to.

The news:
Apparently faults have been identified at the Wynberg exhange (the one I connect to). I tried to ask about the others but they couldn't tell me because they looked up my telephone number and saw the status of my exchange from that.

I gave a friends number. who stays in Claremont, they used it to check the exchange there as well and said that they have also identified a fault there. I can only hope the same has happened for the other affected exchages.

They said technicians have been working on the Wynberg exchange for two days already, and the work is expected to be completed by approximately 13:30 today. My details were passed on the technicians working there and they will phone me when they're done so I can test and see if the issue has been resolved.

I'll let you know how it goes.
 
So far the results are at least encouraging. Normally by this time everything is crazy.


Pinging games.saix.net [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=44ms TTL=243
Reply from 196.43.22.222: bytes=32 time=59ms TTL=243
Reply from 196.43.22.222: bytes=32 time=49ms TTL=243
Reply from 196.43.22.222: bytes=32 time=49ms TTL=243

Ping statistics for 196.43.22.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 59ms, Average = 50ms
 
My pings are way down:

Pinging www.saix.net [196.25.1.200] with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=11ms TTL=250
Reply from 196.25.1.200: bytes=32 time=9ms TTL=250
Reply from 196.25.1.200: bytes=32 time=8ms TTL=250
Reply from 196.25.1.200: bytes=32 time=8ms TTL=250
Reply from 196.25.1.200: bytes=32 time=13ms TTL=250
Reply from 196.25.1.200: bytes=32 time=14ms TTL=250
Reply from 196.25.1.200: bytes=32 time=11ms TTL=250
Reply from 196.25.1.200: bytes=32 time=7ms TTL=250
Reply from 196.25.1.200: bytes=32 time=9ms TTL=250
Reply from 196.25.1.200: bytes=32 time=10ms TTL=250
Reply from 196.25.1.200: bytes=32 time=10ms TTL=250
Reply from 196.25.1.200: bytes=32 time=13ms TTL=250
Reply from 196.25.1.200: bytes=32 time=10ms TTL=250
Reply from 196.25.1.200: bytes=32 time=14ms TTL=250

Ping statistics for 196.25.1.200:
Packets: Sent = 14, Received = 14, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 14ms, Average = 10ms
 
Rondebosch still broken.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 24 ms 22 ms 23 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 116 ms 112 ms 112 ms 196-28-178-202.adsl.mweb.co.za [196.28.178.202]

4 105 ms 109 ms 110 ms 196.41.144.36
5 116 ms 118 ms 117 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
rsd said:
Rondebosch still broken.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 24 ms 22 ms 23 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 116 ms 112 ms 112 ms 196-28-178-202.adsl.mweb.co.za [196.28.178.202]

4 105 ms 109 ms 110 ms 196.41.144.36
5 116 ms 118 ms 117 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Yeah mines gone up again too.
Pinging games.saix.net [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=133ms TTL=243
Reply from 196.43.22.222: bytes=32 time=132ms TTL=243
Reply from 196.43.22.222: bytes=32 time=140ms TTL=243
Reply from 196.43.22.222: bytes=32 time=142ms TTL=243

Ping statistics for 196.43.22.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 132ms, Maximum = 142ms, Average = 136ms
 
Just got a call from Telkom.

"Hi Sir. Are you still having a problem with your ADSL?"
"Still? It never stopped."
"Would you like us to send a technician out to check it?"
(No, it's fine considering it's basically useless!)

"Yes."
 
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