Lets bill him 3x this month!

iBurst said:
@ LithIX

Were the accounts department in contact with you?
Click to expand...

No they have not!

iBurst said:
Hi LithIX

I am taking a walk to accounts to get this finalised.

Apologies for the delay from accounts.

Thanks for the update.
Click to expand...

Thanx Shaun,

Either your "walk" must have been unproductive, or your "talk" has fallen on deaf ears...

I'm still waiting for word from you guys, and I'll be damned if I have to phone another callcenter agent.

I'm seriously getting frustrated here, and I'm considering other avenues to get things rolling.
I just find this completely unacceptable that you guys make billing mistakes as big as this, then promise to refund within an equally unacceptable timeframe. On top of this your company is unable to keep you promise, and fail to notify why.

Most people live on a rather tight monthly budget, and this "no care", "fck you" attitude reeks of bad immoral business practice.
By hitting enough customers where it hurts most, e.g. his wallet, I'm more than sure you're not going to pass the test of time in a highly competitive industry.
 
Last edited:
LithIX said:
You're off topic =/

anyway, lol @ changing bank. Do you even have any idea what this means? The amount of admin involved, as well as building a relationship with your bank etc...

k, so GTFO
Click to expand...

Yeah I like being off topic.

Actually I do know exactly what it means to change a bank. You're being misled to believe that a relationship with a bank means anything - on 1 hand people are saying the bank doesn't understand about the bounced debit order, on the other hand you're saying you have a "relationship" with them?

It's not so hard to change your account - I know Nedbank provides a service to switch your debit orders across and they deliver your cards - and banks have credit assessors to review applications where accounts are too new to go through behavioural-based model scoring.

I'm not saying 3x iburst debits is even remotely ok, I'm just saying that people who claim a bounced debit order can't get a homeloan (or any other loan) for 6 months are being misled by their bank and do have other options.
 
Gekco said:
A bit off topic but just in general: (Applies to all companies dealing with debit orders, banks etc...)

Why is it possible for a company to debit your account for an amount other than what you authorized?
What is the effective maximum amount that could be debited if someone really wanted to?
Why does it take "10 working days" to replace the funds? (I can do an EFT a lot quicker than that...)

Where does those funds reside for the duration of the "10 working days"?
With the company?
With the bank?
Or in limbo in cyberspace somewhere? ;)

If I do an EFT to an account with another bank it can take up to 2 working days for the funds to appear in the recipient's account.
But the funds immediately disappear out of my account.
Again - where are those funds for those 2 days?

We are living in an electronic age.
Why can transfers not happen instantly?

(Please excuse me if my questions sound ignorant, but I am not an 'expert' on the banking or financial sectors)
Click to expand...

Hi Gecko

Debit orders and EFTs are 2 different payment streams.

In essence, the delay you are querying on debit orders come from time periods allocated to ensure funds have been debited correctly. In short, this means that while you have been debited, only up to 4 working days later does the company know that the transaction was successful. They have to wait to refund to ensure that the transaction doesn't return by itself and then you've effectively been double-refunded.

For EFTs, the funds are debited off your account straight away to ensure you don't use them for something else. They're batched together and sent off at a predetermined time to the other bank. If you miss the cut-off, it goes through the next day.

Some banks do offer real-time payments to 3rd parties, but its obviously considerably more expensive. I would assume anything dealing with cash in real-time poses considerably more risk should something go wrong, and also requires more extensive development, hence the higher cost...

Hope this helps.
 
diegoa said:
Just speak to Shaun he will help to get it sorted pronto :)
Click to expand...

One word "***"

kaspaas said:
Takes many weeks before a bad record by accident gets corrected.
...

The only people getting their names cleared pronto are those with very deep pockets to instruct lawyers to deliver papers threatening with court orders etc etc. Us poor guys are delivered to the ways of injustice.).
Click to expand...

So true.
 
Last update:

Thanx Shaun for going out of your way to help regarding my refund!
BTW, it has been sorted =)

/threadlock
 
Invoices need to be checked after migration for double billing and charged for upgrade rates prior to the effective date. Sorry Shaun I was hoping we had closed the issues on migrating ones package.
 
There are still minor glitches in the process. We are aware of these and feel that the positive moves are there to a more self service migration.

Anyone tried the online migration method as yet.

Works like a dream.

If your migration has gone south email me for further assistance.

Thanks
 
iBurst said:
Anyone tried the online migration method as yet.
Click to expand...

I tried it on the 15th October, does that count? It didn't work then.

I had to email you a couple of times to get things done.
 
Why does it show a migration fee of R750 when you wanna change from pro to giga package?

Title: Please select...MrMrsMissDrProfMsAdv

Name & Surname:

Current Package:

New package: Please select...Kickstart 40mbPlaya 500mbGiga 1gigTurbo 2gigPro 3gigXtreme 5gigAddict 10gig

Migration Fee: R750

Do you want Pay-per-use?: Yes No
Click to expand...

It should show R99 for a month2month package.
 
Shaun the result after migrating from Turbo to Pro has resulted in the following outcomes:
Moved to 3 Gig - no issue

Package upgrade notification date 1 November - charged R28 for 1 day as package upgrade was changed on 31 October - 2 issues on this: Why should I be expected to pay for the 31 October without prior notification and agreeing to this and migration email confirming upgrade effective from 1 Nov

Contract status on my profile still reflects Turbo - minor irritation this displays poor admin

Double billed for pro subs - extreemly annoyed by this as this stuffs up my cashflow see issue no 001-00-061-062 refers

To sum up not impressed as it seems that internal controls are not effective
 
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