Lets bill him 3x this month!

Madman88 said:
You can get that reversed. How it works: The debit order bounces, it shows on your bank statement. Trans Union / ITC see that. Then Iburst notifies Trans Union / ITC that their payment was declined. You get a black mark on your credit rating.

If Iburst notifies them that it was an error on their part the it can be cleared.

note: The adding of the black mark is automatic, clearing it has to be done manually. loverly aint it.
Click to expand...

Thanks dude, I will look into it.

:)
 
Hi guys.


Please let me clear this issue.


Should iBurst have incorrectly done the debit order we can supply a letter indicating this was indeed done in error.

No bank will put your home loan application on hold for six months because of this type of error. The clients credit history, start to end, will be the deciding factor and should you be declined you may have the request referred for renewal.

Should anyone have further worries please do not hesitate to contact me directly on my cell.

Thanks
 
Hi guys.


Please let me clear this issue.


Should iBurst have incorrectly done the debit order we can supply a letter indicating this was indeed done in error.

No bank will put your home loan application on hold for six months because of this type of error. The clients credit history, start to end, will be the deciding factor and should you be declined you may have the request referred for renewal.

Should anyone have further worries please do not hesitate to contact me directly on my cell.

Thanks
 
Madman88 said:
You can get that reversed. How it works: The debit order bounces, it shows on your bank statement. Trans Union / ITC see that. Then Iburst notifies Trans Union / ITC that their payment was declined. You get a black mark on your credit rating.

If Iburst notifies them that it was an error on their part the it can be cleared.

note: The adding of the black mark is automatic, clearing it has to be done manually. loverly aint it.
Click to expand...

bad News: The BANK informs ITC & others.

Getting them to reverse it is close to impossible.

There is a Ombudsman for the creditinformation industry, but the guys demands that the credit buro gets at least 30 days to amend their ways before he will accept a complaint. And then the buro has another 30 days to react after the ombudsman has made his enquiries, and then the Ombudsman has to arrange for a hearing etc.

Takes many weeks before a bad record by accident gets corrected.

ITC & others will wash their hands - they sell information but don't accept any responsibility.

A letter from iBurst is of no value compared to the Bank report that a debit order bounced...and getting the Bank to listen to any reason, including a letter from the other party (iBurst) - it is easier to pursuade a Windows Server to speak Linux :(

The only people getting their names cleared pronto are those with very deep pockets to instruct lawyers to deliver papers threatening with court orders etc etc. Us poor guys are delivered to the ways of injustice.

And yes - I had to battle to get my name cleared due to the bad ways of a person with the same name... (there are only 2 of us with this name in the country).
 
And what does the iBurst Rep think about the "great" service I got? It's not even worth commenting on. I wouldn't either to be honest with you.

;)
 
Hi D3x

Please give me a call when your available and we can chat.


Thanks
 
Service is not a priority in I-Burst, making money is, when I was double billed and spoken to like sh*t by an I-Burst manager when I wanted my money refunded, nobody cared. Shaun I am still awaiting feedback regarding that call you were supposed to listen to and get back to me from 2 months ago....
 
@ Zodiak

We have taken the necessary steps to rectify the attitude of the said employee.

I have apologised for the experience and your situation was taken care of.

I am hoping this closes the matter.

Thanks
 
@ LithIX

Please could you mail me your account detail so that I can assist in a speedy solution.

Thanks
 
Just an update on this:

After speaking to 3 different people @ iBurst,
they acknowleged that the problem was on their side and promised me I'd be refunded within 7-10 working days.

Well, maybe my math is wrong, but we're on day 13, and (un?)surprisingly I'm impatiently waiting...

Unacceptable practice is unacceptable!!!!! Can it get any worse?
 
Hi LithIX

I am taking a walk to accounts to get this finalised.


Apologies for the delay from accounts.


Thanks for the update.
 
D3x said:
I was recently married & now we are going to start house hunting. Oh, & guess what will probably come back & bite me in the @ss?

Yeah, you guessed it. In my 10 years of working & having a PERFECT credit record, iBurst stuffs it all up with their 3 or 4 stupid mistakes that should NEVER have happened.

Thanks iBurst
Click to expand...

I'm sorry, but I just don't believe this... do you have a name I can phone to confirm that this bounced debit order is the reason for a decline?
 
JustinB said:
Then change your bank!
Click to expand...

You live in a deluded world. All the banks work the same way.
If you have any type of credit mark, it will affect how the bank deals with you.

My suggestion, Give them 7 days to sort out the billing issue. If you do not get any feedback , go to the police station and lay a charge of theft and fraud against the Financial Director as well as the manager of the accounts area. Then deliver a notice to them of what has been done.
 
Last edited:
A bit off topic but just in general: (Applies to all companies dealing with debit orders, banks etc...)

Why is it possible for a company to debit your account for an amount other than what you authorized?
What is the effective maximum amount that could be debited if someone really wanted to?
Why does it take "10 working days" to replace the funds? (I can do an EFT a lot quicker than that...)

Where does those funds reside for the duration of the "10 working days"?
With the company?
With the bank?
Or in limbo in cyberspace somewhere? ;)

If I do an EFT to an account with another bank it can take up to 2 working days for the funds to appear in the recipient's account.
But the funds immediately disappear out of my account.
Again - where are those funds for those 2 days?

We are living in an electronic age.
Why can transfers not happen instantly?

(Please excuse me if my questions sound ignorant, but I am not an 'expert' on the banking or financial sectors)
 
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