Let's discuss the Consumer Protection Act

[Chicken Boo]

Firstly... is it in? Is it on? are we protected yet?

And then - what does this act mean for online sales? I understand that where direct-marketing is concerned, consumers now have a period where they can return a product for a guaranteed refund, based on the idea that people have a right to inspect a product to their satisfaction. So if I buy a gadget from say Kalahari, receive it and realize it's not what I thought, am I entitled to a refund?

I don't know if I've misunderstood something somewhere along the way, but it seems to me this act is going to put serious brakes on ecommerce?

 

[mulderpf]

Implementation has been delayed until March.

I am not sure about all the clauses (I am in the banking industry and only know how it affects us). But people were as worried about the NCA and the similar escape clauses it would bring, but it also hasn't worked out too badly for us.

 

[scotty777]

Any one else get a feeling that this might just shaft small and upcoming businesses up the arse? Like, Ou Tannies Chillie sauce, where someone comes along, buys it, tries it, it's too hot, and she has to give a refund after 1/4 of it has been used, and it's not exactly good to decant that into other bottles because it's been 'use'. Thus, she's lost a sale, and a bottle (spending double the loss)??? Or am I just been a silly git here?

 

[mister]

Any one else get a feeling that this might just shaft small and upcoming businesses up the arse? Like, Ou Tannies Chillie sauce, where someone comes along, buys it, tries it, it's too hot, and she has to give a refund after 1/4 of it has been used, and it's not exactly good to decant that into other bottles because it's been 'use'. Thus, she's lost a sale, and a bottle (spending double the loss)??? Or am I just been a silly git here?

No I dont think it will affect small businesses. They are going to be overwhelmed with complaints against the big evils!