Dear iBurst
I'm not usually one of those clients who quickly complains about things since I work in a IT department and know how things operate sometimes.
But I'm on quite a tight budget and for R600 per month the product that I'm getting is really disappointing.
I've been on iBurst for about 3 months now, the first month was great, actually it was fantastic. The last couple of months has been a nightmare.
Here is the list of things that has changed after the first month of iBurst.
- The speedtest reported my speed as 910-998Kbps, but now it's between 280 and 360Kbps.
- My downloads where usually in the region of 70-90kbps, but now (even after I connected the external antenna) it's between 8-30Kbps.
- I actually have a screenshot here from the first month of iBurst, my torrents where downloading at 109kbps! Which was great, but now the torrents don't even connect or I get about 3kbps average.
- Browsing is slow and unstable.
- Sometimes I can't even browse.
- Sometimes my iburst connection does not even connect.
- Video streaming is slow or actually impossible.
- Cape Town always seems to have some issue.
My setup at home is as follows. iBurst modem is connected directly to my computer (via ethernet) and the connection is manually set up.
I also know for a fact that it's not my computer since I recently replaced it with the problem still occuring.
I also know that my signal strength is not the problem since I achieved those great speed without even a external antenna and now even with the omni the speeds are low.
If you look at your other clients on www.mybroadband.co.za you will see I'm not the only one having these problems. The biggest problem I actually have is that sometimes my iburst disconnects even when it states connected in the taskbar. After that happens I can't disconnect until I restart my PC (where it usually freezes trying to disconnected the already disconnected iBurst connection.
You are more than welcome to take away the extra Cap limit you gave me in exchange for the connection I had when I first joined iBurst. I just can't pay R600 per month for a connection like this and would rather go over to 3G or something.
So let's be honest here, do you see any improvement coming my way, or are things just going to get worse.
Kind Regards
Davin Warner
"Will inform you then they reply"
I'm not usually one of those clients who quickly complains about things since I work in a IT department and know how things operate sometimes.
But I'm on quite a tight budget and for R600 per month the product that I'm getting is really disappointing.
I've been on iBurst for about 3 months now, the first month was great, actually it was fantastic. The last couple of months has been a nightmare.
Here is the list of things that has changed after the first month of iBurst.
- The speedtest reported my speed as 910-998Kbps, but now it's between 280 and 360Kbps.
- My downloads where usually in the region of 70-90kbps, but now (even after I connected the external antenna) it's between 8-30Kbps.
- I actually have a screenshot here from the first month of iBurst, my torrents where downloading at 109kbps! Which was great, but now the torrents don't even connect or I get about 3kbps average.
- Browsing is slow and unstable.
- Sometimes I can't even browse.
- Sometimes my iburst connection does not even connect.
- Video streaming is slow or actually impossible.
- Cape Town always seems to have some issue.
My setup at home is as follows. iBurst modem is connected directly to my computer (via ethernet) and the connection is manually set up.
I also know for a fact that it's not my computer since I recently replaced it with the problem still occuring.
I also know that my signal strength is not the problem since I achieved those great speed without even a external antenna and now even with the omni the speeds are low.
If you look at your other clients on www.mybroadband.co.za you will see I'm not the only one having these problems. The biggest problem I actually have is that sometimes my iburst disconnects even when it states connected in the taskbar. After that happens I can't disconnect until I restart my PC (where it usually freezes trying to disconnected the already disconnected iBurst connection.
You are more than welcome to take away the extra Cap limit you gave me in exchange for the connection I had when I first joined iBurst. I just can't pay R600 per month for a connection like this and would rather go over to 3G or something.
So let's be honest here, do you see any improvement coming my way, or are things just going to get worse.
Kind Regards
Davin Warner
"Will inform you then they reply"
