Level-7 predatory business practices.

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padvark69

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Recently cancelled an expired contract with level-7. Not sure why I need to cancel an expired contract, but that's whatever.

Notified them and did all the cancellation forms and they confirmed my line is cancelled.

So on the next pay-day, I see their debit order is still registered on my account. I go to the bank to remove it. Knowing how scummy they've been in the past (That's the entire reason I'm cancelling) I thought it better safe in case they come for a last piece of cake.

Then they invoice me for R900,00 for a router. I notified them there's no R900,00 charge for a router within the contract or any other agreement, verbally or written. But alas, they are welcome to collect the router or I can even drop if off for them. I receive no replies.

Few days later, they send me another invoice, saying my account is in arrears. I kindly tell them to bugger off, they are welcome to fetch their router.

Few days later, they notify me they can collect their own router for R 750,00 which I must pay. I kindly tell them to bugger off, I will deliver the router for R 1500,00 which they must pay.

Few days later, they are handing me over to a debt collecting company.

I did some research before signing with them 5 years ago. Seems they were super good. The reviews today is in stark contrast.

So hopefully I save some poor suckers from becoming victims of Level-7s shady business practices.
 
Companies are becoming increasingly scummy. I have no qualms about using peppered language right from the start to voice my displeasure. I'm past the point if being nice for the first few minutes
 
Bliksis said:
Companies are becoming increasingly scummy. I have no qualms about using peppered language right from the start to voice my displeasure. I'm past the point if being nice for the first few minutes
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What's sad is they got popular due to their customer service and relationships with their clients.

The fact that they can't even honour their own contract (Which again, expired. There's no mention that the contract is binding after the 24-month period) is disgusting.

But alas. I will probably seek legal advice next week and keep sharing my opinion across every social media platform and tech sites across the country until they call me to arrange a time in collecting their router. As stated within their own contract.
 
I don't ****ing get it, why would you spend all this time and effort on all this. Get yourself a lawyer or pay them because that is where this is going. Why play games?
 
padvark69 said:
Recently cancelled an expired contract with level-7. Not sure why I need to cancel an expired contract, but that's whatever.

Notified them and did all the cancellation forms and they confirmed my line is cancelled.

So on the next pay-day, I see their debit order is still registered on my account. I go to the bank to remove it. Knowing how scummy they've been in the past (That's the entire reason I'm cancelling) I thought it better safe in case they come for a last piece of cake.

Then they invoice me for R900,00 for a router. I notified them there's no R900,00 charge for a router within the contract or any other agreement, verbally or written. But alas, they are welcome to collect the router or I can even drop if off for them. I receive no replies.

Few days later, they send me another invoice, saying my account is in arrears. I kindly tell them to bugger off, they are welcome to fetch their router.

Few days later, they notify me they can collect their own router for R 750,00 which I must pay. I kindly tell them to bugger off, I will deliver the router for R 1500,00 which they must pay.

Few days later, they are handing me over to a debt collecting company.

I did some research before signing with them 5 years ago. Seems they were super good. The reviews today is in stark contrast.

So hopefully I save some poor suckers from becoming victims of Level-7s shady business practices.
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Dear Sir,

I have reviewed your account and would like to clarify a few things :

5 March you requested a downgrade of your speed to 100/50
After which you were quoted a R120 downgrade fee

6 March you sent through a reply stating you wish to terminate service rather
After you completed the cancellation form, your cancellation was set for 31 March 2025

At the same time you were liable the month of March monthly premium, the debit order which failed on your end.
7 March we received the failed debit order via EFT from you

Looking at your account history, there were several previous failed debit orders and were handled as per our policy which is stated in your contract.

The router as stated in the contract you signed (regardless of the term of the service you signed) remains our property, you are welcome to courier or deliver it yourself to our offices your account number is #89001 once we receive it the invoice will be credited and the debt collector will be informed to cancel the collection process.

Your statements of shady business practice are unfounded and incorrect, everything has been handled per our standard terms and conditions,.

Please reach out the cancellations agent on [email protected] if you wish to facilitate the return of the router.
 
Bliksis said:
Downgrade fee :ROFL:
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It might be surprising, but almost every FNO charges the ISP a downgrade fee ranging from R500 to R1500. There are also migration fees when you activate an existing line on a new ISP. There are also unnecessary call-out fees when a tech goes out and the fault is with the router, client equipment or ISP network.
 
AfriNatic said:
It might be surprising, but almost every FNO charges the ISP a downgrade fee ranging from R500 to R1500. There are also migration fees when you activate an existing line on a new ISP. There are also unnecessary call-out fees when a tech goes out and the fault is with the router, client equipment or ISP network.
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A fee for everything :ROFL:

A downgrade fee is just ridiculous.
 
Bliksis said:
A fee for everything :ROFL:

A downgrade fee is just ridiculous.
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It is crazy. Each time one of our clients downgrades their line we absorb that cost and hope that they stay for at least 3 to 4 months with us because for those months that they are active, we don't make anything on their line we just recover the downgrade fee we previously absorbed.
 
I think the downgrade fee is there to prevent a volume of customers requesting a downgrade in a month when they know they might be away - December is a good example. - and then upgrading again when they back in Jan.
If an ISP increases their prices, they should not charge for a downgrade fee if the reason is for the increase.
 
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chrisGolf said:
I think the downgrade fee is there to prevent a volume of customers requesting a downgrade in a month when they know they might be away - December is a good example. - and then upgrading again when they back in Jan.
If and ISP increases their prices, they should not charge to a downgrade fee if the reason is for the increase.
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I wonder if there is any physical work involved in a downgrade. It's probably only to prevent any loss of income.
 
Bliksis said:
I wonder if there is any physical work involved in a downgrade. It's probably only to prevent any loss of income.
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We dont agree with regrading fees either, and we simply pass those on from FNO's that do have them.
 
Unfortunate industry I suppose.

Also beware of included routers. They are usually poor performers. Also avoid contracts. Go month 2 month. Even there you have to give notice and pay in another fee.

Internet costs in Europe are much, much cheaper relatively speaking.
 
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