Limit Contract Bill

[Gnome]

Hi,

I called MTN and they say it is impossible to limit the amount you can run up on your contract.

I am fairly confident that the national credit act makes that illegal for them to do that, however they seem unphased and unwilling to help. Does anyone know where I can lay a complaint (with any regulatory body or otherwise) or how I can activate a limit?

 

[dj_jyno]

Trust me, the limits on MTN accounts have never worked as advertised. Know someone who ran up a R10 000 data bill on a MyCall 100 contract, which at the time had a limit of R1 000 activated on the account.

Probably for that very reason they no longer offer charge limits on contracts.

 

[Masataka]

Closest thing you can get to a real limit is by setting your contract as a Top-Up contract. That way you can't go over the base contract data, free minutes, etc. If you then want more data or whatever, you buy a top-up voucher. Yes, inconvenient for some but I don't trust them at all.

 

[Gnome]

Closest thing you can get to a real limit is by setting your contract as a Top-Up contract. That way you can't go over the base contract data, free minutes, etc. If you then want more data or whatever, you buy a top-up voucher. Yes, inconvenient for some but I don't trust them at all.

How is that done? I have a data contract but I use the sim in my Smart phone so I make the occasional call. Can I convert that to top up and keep my 2GB data every month?

 

[Gnome]

Ok well I submitted a complaint with the NCA, wonder if anything will come of it.

 

[Venomous]

my account has a R-value limit.
(i have 2 contracts under 1 account)

This works for me. Have been cut-off a few times.

 

[Gnome]

my account has a R-value limit.

How do you set that limit?

 

[Venomous]

How do you set that limit?

don't use the word contract...

Tell them you want to set your account limit..

Keep in mind that while last month still has to be paid your current month is running. So if your monthly bill is R250 all inclusive then I suggest a minimum R500 bill limit or maybe even R600 to give a lil breathing room.

Just remember if you go over your limit:

if you pay them your credit limit is reached & they still won't open the line(s) you'd have to also ask them to up the limit & then call them the end of the next month to drop the limit again...

 

[Voldemort]

don't use the word contract...

Tell them you want to set your account limit..

Keep in mind that while last month still has to be paid your current month is running. So if your monthly bill is R250 all inclusive then I suggest a minimum R500 bill limit or maybe even R600 to give a lil breathing room.

Just remember if you go over your limit:

if you pay them your credit limit is reached & they still won't open the line(s) you'd have to also ask them to up the limit & then call them the end of the next month to drop the limit again...

I hope you are not engaging in that practice- our business rules advise that we may only do that once every 3 months for credit limits...