Line Issues?

P

Pooky

Garfield's Teddy
Joined
Dec 16, 2007
Messages
24,504
Reaction score
21
Location
Neverland
This keeps happening to me:

Suddenly my ADSL will go unusable and my attainable rate will drop from over 2meg to something like this:

Mode: ADSL_2plus
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 478 173
Attenuation (dB): 340 195
Output Power (dBm): 140 130
Attainable Rate (Kbps): 572 684
Rate (Kbps): 378 511
D (interleaver depth): 1 1
Delay (msec): 0.13 0.24

HEC Errors: 479 3773
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 2117 0

I have to phone Telkom, and they do a port reset which temporarily fixes it.
It's not the ISP (Telkom) because no matter which account I use it doesn't help until the port is reset.

I don't know if it's related but the phone is really crackly as well.

Do I tell Telkom to come out and look at it? It's one of those irritating things that can be fixed so Telkom is useless at helping over the phone.
 
Pooky said:
This keeps happening to me:

Suddenly my ADSL will go unusable and my attainable rate will drop from over 2meg to something like this:

Mode: ADSL_2plus
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 478 173
Attenuation (dB): 340 195
Output Power (dBm): 140 130
Attainable Rate (Kbps): 572 684
Rate (Kbps): 378 511
D (interleaver depth): 1 1
Delay (msec): 0.13 0.24

HEC Errors: 479 3773
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 2117 0

I have to phone Telkom, and they do a port reset which temporarily fixes it.
It's not the ISP (Telkom) because no matter which account I use it doesn't help until the port is reset.

I don't know if it's related but the phone is really crackly as well.

Do I tell Telkom to come out and look at it? It's one of those irritating things that can be fixed so Telkom is useless at helping over the phone.
Click to expand...

Sounds like it :( Make sure that all your phone lines have POTS filters on them :) This includes the Alarm if applicable.

Also - please would you run the tool in my sig, it will provide some info for us to work on :D Just copy the results from the txt file once it opens and paste it here :)

Z
 
Thanks, I shall run the tool tomorrow and post the results. The phone has a POTS filter.
 
If your line is crackly, then you need to log a fault. A noisy line will cause problems for ADSL too and not just voice. Also check that the filters are not faulty. Disconnect everything from your phone line including all filters and only connect your telephone. If it's clear, than your filter might be faulty. Disconnect everything again except your modem. If the line stats improve, then it's the filter.

For more troubleshooting advice, check my signature.
 
Saajid said:
If your line is crackly, then you need to log a fault. A noisy line will cause problems for ADSL too and not just voice. Also check that the filters are not faulty. Disconnect everything from your phone line including all filters and only connect your telephone. If it's clear, than your filter might be faulty. Disconnect everything again except your modem. If the line stats improve, then it's the filter.

For more troubleshooting advice, check my signature.
Click to expand...

+1 about the filters.

Those things can really mess up a connection
 
Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 10.0.0.2
2 22 ms 13 ms 13 ms ti-224-100-01.telkomadsl.co.za [105.224.100.1]
3 17 ms 16 ms 15 ms ti-226-0-246.telkomadsl.co.za [105.226.0.246]
4 16 ms 16 ms 16 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 16 ms 16 ms 16 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
6 15 ms 15 ms 15 ms 196.43.11.234
7 16 ms 16 ms 16 ms 196.43.25.206
8 15 ms 14 ms 15 ms gigabitethernet1-1-1.cpt-pr-1.mweb.co.za [197.84.4.22]
9 22 ms 18 ms 24 ms 197-84-7-1.cpt.mweb.co.za [197.84.7.1]
10 17 ms 16 ms 16 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
11 17 ms 17 ms 16 ms 196.28.178.66
12 17 ms 16 ms 16 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 19 ms 18 ms 18 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 17 ms 16 ms 16 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 17 ms 16 ms 18 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 13 ms 13 ms 12 ms ti-224-100-01.telkomadsl.co.za [105.224.100.1]
3 16 ms 16 ms 16 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 17 ms 16 ms 16 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 14 ms 15 ms 14 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
6 38 ms 38 ms 53 ms nngy-ip-hsll-1-gig-2-0-0.telkom-ipnet.co.za [196.43.51.250]
7 127 ms 127 ms 127 ms if-3-0-1.core1.COV-Cochin.as6453.net [116.0.85.1]
8 187 ms 325 ms 281 ms if-4-0-0.core1.MLV-Mumbai.as6453.net [209.58.105.37]
9 275 ms 275 ms 275 ms if-1-2-1-0.tcore1.MLV-Mumbai.as6453.net [209.58.105.226]
10 282 ms * 283 ms if-9-5.tcore1.WYN-Marseille.as6453.net [80.231.217.17]
11 325 ms 272 ms 272 ms if-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
12 269 ms 269 ms 269 ms if-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
13 218 ms 217 ms 217 ms ge-11-2-1.mpr1.cdg11.fr.above.net [64.125.14.57]
14 231 ms 224 ms 229 ms ae2.mpr2.cdg12.fr.above.net [64.125.26.74]
15 258 ms 227 ms 222 ms ae3.mpr2.lhr2.uk.above.net [64.125.32.98]
16 279 ms 326 ms 232 ms ae5.mpr1.lhr15.uk.above.net [64.125.21.10]
17 326 ms 352 ms 321 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
18 220 ms 221 ms 219 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
19 219 ms 218 ms 218 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 8:51 seconds. (38.55 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 7:03 seconds. (37.74 KB/s)




Test End Timestamp
2014-03-25 9:34:00,87
 
Zertop said:
Looking just fine? Please would you run the following file (Stick it into a folder, it's gonna make a file called Results.txt).

http://zertop.com/temp/Pooky.zip
Click to expand...

Look at my speedtest though; my router is syncing at such a slow speed.


Pinging 105.224.100.1 with 32 bytes of data:
Reply from 105.224.100.1: bytes=32 time=688ms TTL=254
Reply from 105.224.100.1: bytes=32 time=592ms TTL=254
Reply from 105.224.100.1: bytes=32 time=661ms TTL=254
Reply from 105.224.100.1: bytes=32 time=700ms TTL=254
Reply from 105.224.100.1: bytes=32 time=772ms TTL=254
Reply from 105.224.100.1: bytes=32 time=822ms TTL=254
Reply from 105.224.100.1: bytes=32 time=861ms TTL=254
Reply from 105.224.100.1: bytes=32 time=762ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=16ms TTL=254
Reply from 105.224.100.1: bytes=32 time=16ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=235ms TTL=254
Reply from 105.224.100.1: bytes=32 time=18ms TTL=254
Reply from 105.224.100.1: bytes=32 time=17ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=16ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254

Ping statistics for 105.224.100.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 861ms, Average = 213ms
 
Pooky said:
Look at my speedtest though; my router is syncing at such a slow speed.


Pinging 105.224.100.1 with 32 bytes of data:
Reply from 105.224.100.1: bytes=32 time=688ms TTL=254
Reply from 105.224.100.1: bytes=32 time=592ms TTL=254
Reply from 105.224.100.1: bytes=32 time=661ms TTL=254
Reply from 105.224.100.1: bytes=32 time=700ms TTL=254
Reply from 105.224.100.1: bytes=32 time=772ms TTL=254
Reply from 105.224.100.1: bytes=32 time=822ms TTL=254
Reply from 105.224.100.1: bytes=32 time=861ms TTL=254
Reply from 105.224.100.1: bytes=32 time=762ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=16ms TTL=254
Reply from 105.224.100.1: bytes=32 time=16ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=235ms TTL=254
Reply from 105.224.100.1: bytes=32 time=18ms TTL=254
Reply from 105.224.100.1: bytes=32 time=17ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=16ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254
Reply from 105.224.100.1: bytes=32 time=15ms TTL=254

Ping statistics for 105.224.100.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 861ms, Average = 213ms
Click to expand...

Okay, those bolded pings should be under 20ms :(

This indicates some form of line issue/exchange congestion :/

You'll have to report a line fault.

Good Luck!
Z
 
Reported a fault. Every time I phone in the consultants just reset the port which fixes it for a bit but it always goes back. They don't seem capable of doing anything else.
 
It seems apart from that issue, whenever it rains the ADSL keeps disconnecting intermittently. I do hope they come fix it soon.
 
Pooky said:
It seems apart from that issue, whenever it rains the ADSL keeps disconnecting intermittently. I do hope they come fix it soon.
Click to expand...

That sounds like your local DSLAM :/ Which means its quite easy to fix :)

Good Luck!
 
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