Line locked

Crusader

Expert Member
Joined
Oct 2, 2005
Messages
3,142
I'm not sure what the hell is going on.

My aunt had a normal Telkom landline which was transferred to her new residence 2 years ago and then replaced by a FLLA phone last year. She was using the phone perfectly fine until Wednesday last week when it suddenly didn't want to make or receive called and played a message stating that "your account has been locked, please contact customer care". The last bill she received at end of February shows she has a credit balance of R500.

Numerous calls to Telkom customer care and the problem remains unresolved. It seems they themselves don't know what is going on. I was told that:
a) the phone is in her deceased husbands name (False. We struggled for a year to have them do a change of ownership. The bill she received in February is in her name.
b) the line was cancelled (Also not true. Nobody cancelled it)

I'm going around in circles being punted from one customer care agent to the next and each time the story changes. The latest is that the postpaid line has now magically converted to a prepaid line and we need to load a voucher for it to work.

Before trying to buy a voucher is there any way to check if the phone is in fact prepaid? *188# does not work. Says invalid MMI code.

Can anyone help?
 

LetsDance

Well-Known Member
Joined
Mar 23, 2012
Messages
308
You are not alone. I have a prepaid phone. Did not recharge this year as I hardly use it. Decided to recharge it in May by dialling *188# and I get the same message about my account being locked. Dicked around a bit trying to contact support, did not get anywhere so gave up.
 

LetsDance

Well-Known Member
Joined
Mar 23, 2012
Messages
308
So I went to the telkom offices to query my locked prepaid waya waya phone. Apprently because I missed the rental in time it has been cancelled. Telkom obviously wants to can this prepaid offering. Their loss as I was eager to get it going again.
 

Crusader

Expert Member
Joined
Oct 2, 2005
Messages
3,142
Yeah, we basically gave up getting anything sorted. This was a postpaid line, but somehow it got cancelled. After weeks of back and forth we just got an MTN sim as a replacement and called it good riddance.
 
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