Line Speed Issues after 10mbps Upgrade

Update: Managed to get about 4 consistent speed tests on Speedtest.net this morning so hopefully the issues at the DSLAM on 011-656-XXXX have been resolved. My line profile was reduced a few days ago to a 8Mbps profile but line download speeds were still unstable until this morning. Will keep monitoring throughout the day. If it remains stable until next week may ask Telkom to upgrade to a 9Mbps profile to test stability.
 
jip thats why I'm happy with my 4mb line. Why the hell are they not first upgrading all to 5mb and then try 6mb and so on. 4mb to 10mb is some jump. So my point is now some people are enjoying 10mb and some are failing to sync. Stupid move of them.
 
Update: The instability after a period of stability this morning is back. Pings have risen to 300+ms and download speeds have become very unstable. Will call Telkom for an update on the "issues" they reported on the Kelvin DSLAM.
 
Update: Apparently now Telkom are reporting no "issues" at Kelvin but a digital and analogue problem on my line. Strange that this problem only arose after the upgrade, and that they say my phone is not working either, which it is!
 
doc_msk said:
Update: Apparently now Telkom are reporting no "issues" at Kelvin but a digital and analogue problem on my line. Strange that this problem only arose after the upgrade, and that they say my phone is not working either, which it is!
Click to expand...

LOL! Sounds like u got my old port on the exchange. Was having similar problems a couple months ago after a lightning strike and they changed my port on the exchange.
 
ushir said:
LOL! Sounds like u got my old port on the exchange. Was having similar problems a couple months ago after a lightning strike and they changed my port on the exchange.
Click to expand...

I hope not. My line was fine until the upgrade. Was running great this morning.
 
doc_msk said:
I hope not. My line was fine until the upgrade. Was running great this morning.
Click to expand...

If they are saying there is a problem with your line, let them send out their technician to you - it will be at no cost to you - and let them dig aroudn to find the prob. Are you in a complex by any chance? At my comlpex, on the mini dslam thing (i think thats what its called) for the complex, there was a problem there. Apparently its used to concentrate the entire complex's connections into one place, and then the mini dslam is conencted to the main exchange via fibre. So he may find a problem on the mini dslam thing.
 
KampfGherkin said:
I also just received a call from Telkom after I lodged a ticket with them two days ago. The Telkom agent dialled down my ADSL line speed from 8Mbits all the way back to 4Mbits while on the phone with me as we were testing the results, but unfortunately without any positive effect. The end result is still a measly throughput of between 0.1-0.2 Mbits with latency from Cape Town to Johannesburg between 800-900ms.
Click to expand...

Last month I had a similar problem, 400ms latency to local sites and really erratic speeds. After about two weeks they sent out a tech. He managed to fix it by swapping me onto another port at my exchange. Apparently the day on which my line went faulty was the same as when they'd installed new 10meg ports onto our exchange.
 
kobie said:
Last month I had a similar problem, 400ms latency to local sites and really erratic speeds. After about two weeks they sent out a tech. He managed to fix it by swapping me onto another port at my exchange. Apparently the day on which my line went faulty was the same as when they'd installed new 10meg ports onto our exchange.
Click to expand...

Thanks. Just spent an hour on the phone to Telkom. They bought my profile back down to 4Mbps and the line was just as unstable. Took it back up to 8Mbps, same unstability. Local pings ranging from 200-400ms. Had them recreate the port as well. Asked them what the problem was and was told they don't know and it needs to be sent back to technical. I wish they would just allocate a new port and see if that helps. No time given when to resolve.
 
ushir said:
If they are saying there is a problem with your line, let them send out their technician to you - it will be at no cost to you - and let them dig aroudn to find the prob. Are you in a complex by any chance? At my comlpex, on the mini dslam thing (i think thats what its called) for the complex, there was a problem there. Apparently its used to concentrate the entire complex's connections into one place, and then the mini dslam is conencted to the main exchange via fibre. So he may find a problem on the mini dslam thing.
Click to expand...

Don't think it is the line, but would welcome some "action". Its been days since the fault was logged. Would love it for them to send a techie, but apparently the problem is currently "with the technical centre". So frustrating, with the weekend around the corner would like to have a proper functioning line.

I believe the issue is at the DSLAM.
 
KampfGherkin said:
I am having the same issues as mentioned by previous posts for my exchange on 021-424-XXXX.

I also just received a call from Telkom after I lodged a ticket with them two days ago. The Telkom agent dialled down my ADSL line speed from 8Mbits all the way back to 4Mbits while on the phone with me as we were testing the results, but unfortunately without any positive effect. The end result is still a measly throughput of between 0.1-0.2 Mbits with latency from Cape Town to Johannesburg between 800-900ms.

It has to be said however, that my line speed synched to 8Mbps after the upgrades were rolled out on Monday without a problem and I received up to 6.5 Mbps line speed for at least 1.5 days after that before it all went pear-shaped. This and the aforementioned testing implies that the issue is not merely due to incorrect line speeds in relation to the distance from the exchange.

Therefore it strikes me that Telkom themselves are not quite certain where the problem is at present and this fault might take a while longer before it is remedied.

Update: I just received another follow-up call from Telkom and they have informed me that they are looking into the DSLAM in my area. The agent assured me that I should receive another follow-up call tomorrow to test the results of that outcome. Ergo, this correlates with what doc_msk has posted, and it would seem that Telkom screwed up a number of its DSLAM upgrades during this trial phase.

Also, I reckon since I am paying for their highest speed ADSL and I am currently getting worse than modem speeds, that Telkom should credit me R18 for every day that goes by in which I don't have the service I am paying for. Who's with me on this?
Click to expand...

Im on the same exchange (021 424....) and telkom blame mweb. Say there is nothing wrong with my line despite 0.03 speedtest result. Please let me know if they have figured out how to fix it yet?
 
Experiencing the same thing today. Last night downloaded some stuff via rapidshare and got a constant 8-9Mb/s.

Today varies between 5Mb/s and 0.3Mb/s. Very frustrating. Restarting router the sync speed also varies between 6 and 10 Mb/s.
 
KampfGherkin said:
I am having the same issues as mentioned by previous posts for my exchange on 021-424-XXXX.

I also just received a call from Telkom after I lodged a ticket with them two days ago. The Telkom agent dialled down my ADSL line speed from 8Mbits all the way back to 4Mbits while on the phone with me as we were testing the results, but unfortunately without any positive effect. The end result is still a measly throughput of between 0.1-0.2 Mbits with latency from Cape Town to Johannesburg between 800-900ms.

It has to be said however, that my line speed synched to 8Mbps after the upgrades were rolled out on Monday without a problem and I received up to 6.5 Mbps line speed for at least 1.5 days after that before it all went pear-shaped. This and the aforementioned testing implies that the issue is not merely due to incorrect line speeds in relation to the distance from the exchange.

Therefore it strikes me that Telkom themselves are not quite certain where the problem is at present and this fault might take a while longer before it is remedied.

Update: I just received another follow-up call from Telkom and they have informed me that they are looking into the DSLAM in my area. The agent assured me that I should receive another follow-up call tomorrow to test the results of that outcome. Ergo, this correlates with what doc_msk has posted, and it would seem that Telkom screwed up a number of its DSLAM upgrades during this trial phase.

Also, I reckon since I am paying for their highest speed ADSL and I am currently getting worse than modem speeds, that Telkom should credit me R18 for every day that goes by in which I don't have the service I am paying for. Who's with me on this?
Click to expand...

My issue is identical to yours, I am in Oranjezicht on 021-422xxxx
 
The problem on 011-656-XXXX continues. Had Telkom drop the line speed back to 4Mbps as a test (line used to very stable on 4Mbps before the upgrade) but was highly unstable. Convinced problem lies at DSLAM.
 
Funny think. We have a power outage this morning and we started the generator. Now my line is running fine. I think the exchange can't handle the 10mb upgrade as so many people don't have internet now. Will see when the power comes on if my speeds is still the same.
 
Ok power is back and so far so good. my line is syncing at 4mb. I'm happy now. Still scared to bump it up to 10mb
 
Telkom appears to be working on the exchange in the Cape Town CBD, my Netgear DGN2000 router is syncing at 10015kbps, and my line speeds are ranging anywhere between 3000kbps and 7500kbps.




 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X