Line speed upgrade

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PearlJam

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So i asked for a line speed upgrade last night and were wondering what sort of timelines does it take with fibre to change the speed?

I did ask in the ticket, but no response yet. Thought maybe someone here would know.
 
No response on the ticket at all since logging it 35 hours ago, not even an acknowledgement that the request was received. Also no reply in the CI support forum even though the support was active in other threads.
 
Please post your ticket number? Time to upgrade usually depends on the FNO.
 
Thanks. It was basically done instantly when they attended to it this morning.

For reference to anyone else. They submitted the upgrade which generated a pro rata invoice, as soon as I paid it online, the speed was upgraded and I just had to restart the ONT
 
PearlJam said:
Thanks. It was basically done instantly when they attended to it this morning.

For reference to anyone else. They submitted the upgrade which generated a pro rata invoice, as soon as I paid it online, the speed was upgraded and I just had to restart the ONT
Click to expand...
Which FNO?
 
PearlJam said:
Vumatel
Click to expand...
I did it in December 2018 on https://shop.vumatel.co.za/ and it was done in 15 minutes.

Cool Ideas Fibre ISP - Feedback

There are no changes on our side, traffic levels are lower than usual. The weekend traffic was very similar to a regular week days traffic. So most folks are on holiday. What about when they come back? This is a thing I struggle to understand because its been a good long while since I've...
mybroadband.co.za mybroadband.co.za
 
Wonder why the downgrades cant be the same with pro rata invoices ? Have to wait a month for CI to downgrade .
 
Nevar said:
Wonder why the downgrades cant be the same with pro rata invoices ? Have to wait a month for CI to downgrade .
Click to expand...
It's the way the FNOs work, we don't get a credit mid month if we downgrade a line.
 
PearlJam said:
Thanks. It was basically done instantly when they attended to it this morning.

For reference to anyone else. They submitted the upgrade which generated a pro rata invoice, as soon as I paid it online, the speed was upgraded and I just had to restart the ONT
Click to expand...
That is some amazing **** right there...... I have been waiting over a month.
 
I upgraded my package last week - still running at the old speed though. Rebooted everything etc.
#COOL-20200229-387182
 
@PBCool

Hi

Submitted upgrade request last week.
Please advise time frame for changes?
(#COOL-20200311-392771) SADV CISP

Thanks
 
@PBCool

I know you guys are crazy busy, but hoping you could assist in getting my line speed upgraded quickly:
COOL-20200402-406790

Only logged now, so probably expecting a bit much
 
ginggs said:
I did it in December 2018 on https://shop.vumatel.co.za/ and it was done in 15 minutes.

Cool Ideas Fibre ISP - Feedback

There are no changes on our side, traffic levels are lower than usual. The weekend traffic was very similar to a regular week days traffic. So most folks are on holiday. What about when they come back? This is a thing I struggle to understand because its been a good long while since I've...
mybroadband.co.za mybroadband.co.za
Click to expand...

How do you go about doing this on the Vuma portal ginggs? I've looked all over the show and can't find anything...

Also if I click "more" under current package notging at all happens. Just the expression on my face changes ;)

Thanks in advance!
 
RiNCEw1ND said:
How do you go about doing this on the Vuma portal ginggs? I've looked all over the show and can't find anything...

Also if I click "more" under current package notging at all happens. Just the expression on my face changes ;)

Thanks in advance!
Click to expand...
This has changed changes need to go through your ISP.
 
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