Line synchronizes but Zero throughput

[mitchmagi]

Hi all

My Internet was working fine in cape town up until 12 noon. Have tried 3 different ISP accounts ... All synchronize but am getting zero throughput ...

Reset pc, router et al multiple times ... Still nothing. Just big exclamation mark at bottom right of screen saying "network no Internet access"

Any idea what the issue can be ?

 

[bboy]

hmm... maybe on telkoms side you have become "unverified"
sounds like a typical case of that

 

[mitchmagi]

Thanks for the reply ... Can you elaborate what you mean by "unverified" ? Have logged the fault with telkom ... They can't see anything wrong initially on their side ...

 

[Pada]

unverified, as in you haven't gone to the website: http://www.telkom.co.za/verifyadsl

If you haven't verified your ADSL, you can do DNS lookups and visit that Telkom website, but nothing more.

 

[ichigo]

Hi all

My Internet was working fine in cape town up until 12 noon. Have tried 3 different ISP accounts ... All synchronize but am getting zero throughput ...

Reset pc, router et al multiple times ... Still nothing. Just big exclamation mark at bottom right of screen saying "network no Internet access"

Any idea what the issue can be ?

Did you check your pc IP Settings and is the internet light green on the router or red?

 

[mitchmagi]

Nothing changed on my local side ... Router is green and connected just zero throughput

 

[bboy]

does the router get an ip address in the pppoe session?

 

[mitchmagi]

Hi bboy - the router gets an ip address ... Yet If i click the local area connection properties icon i only see the PCs local LAN ip address under ipv4 address etc

 

[bboy]

Ok, im not sure how much you know about pc's and routers and stuff so lets start at the beginning.
On your pc in your network setting you should either have static settings or setting set by "dhcp"
When you goto "status" of you lan you should see,
The default gateway and dns entries should be the same ip address of your router, generally 192.168.*.* or 10.10.0.*
If thats set then log on to your router and check the ip address of the wan/pppoe session, its probly something like 196.54.*.* or 41.*.*.*.
If thats there too then open up a cmd prompt and type "ping google.com"
This will tell us if "some" traffic is working

E:\Documents and Settings\****ter>ping google.com

Pinging google.com [165.165.38.147] with 32 bytes of data:

Reply from 165.165.38.147: bytes=32 time=19ms TTL=61
Reply from 165.165.38.147: bytes=32 time=19ms TTL=61
Reply from 165.165.38.147: bytes=32 time=19ms TTL=61
Reply from 165.165.38.147: bytes=32 time=19ms TTL=61

Ping statistics for 165.165.38.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 19ms, Average = 19ms


thats a good response,

if your dns isnt working you will get a response like


E:\Documents and Settings\****ter>ping cnn.com
Ping request could not find host cnn.com. Please check the name and try again.


if that happens try just ping an ip address

E:\Documents and Settings\****ter>ping 165.165.38.147

Pinging 165.165.38.147 with 32 bytes of data:

Reply from 165.165.38.147: bytes=32 time=21ms TTL=61
Reply from 165.165.38.147: bytes=32 time=19ms TTL=61
Reply from 165.165.38.147: bytes=32 time=19ms TTL=61
Reply from 165.165.38.147: bytes=32 time=20ms TTL=61

Ping statistics for 165.165.38.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 21ms, Average = 19ms


if that then works then your dns is the issue, if that doesnt work then there's a bigger issue

then try do a trace route

E:\Documents and Settings\****ter>tracert 165.165.38.147

Tracing route to 165.165.38.147 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.4
2 18 ms 18 ms 18 ms reff-ip-lar-1-gig-3-0-0.telkom-ipnet.co.za [196.
43.11.100]
3 19 ms 19 ms 20 ms 196.43.26.106
4 20 ms 18 ms 20 ms 165.165.38.147


that shows your "hops" along, as you can see the first hop is my router 192.168.2.4, so we can tell my pc is at least routing internet traffic to the router, if it hops on from that then data is coming in from the internet.

give that a shot and tell us how it helps

 

[Pada]

if you can't ping www.google.com, but it managed to resolve www.google.com to an IP address, then you simply haven't verified your ADSL line. I've already posted the link for that.

 

[mitchmagi]

Thanks guys ...

All the pings time out and doing a tracert only shows the first hop to the router everything thereafter times out. So it would all appear to be exhange related ... Now if only telkom only send someone to fix it !

 

[bboy]

does it resolve an ip when your ping?

 

[mitchmagi]

Thanks bboy for all the assistance ...

Solved the problem. There was in fact a shortage outtage yesterday ... however, when I phoned the helpline and went through all the diagnostics with them on the router - they had me do a factory reset ... what they didn't know is that on this old netgear router - doing so seems to automatically set 'network address translation' to disable ... so when the exchange did come back online, it was this setting that was messing everything up.

Enabling 'network address translation' again instantly brought everything back to life ...

I hope this helps someone in future if they experience similar problem ... ensure NAT is set to enable !

 

[Pada]

Haha, well done! We would probably never have figured out that one.

The only way that we would've figured that out would've been if you logged in on the router's console and tried to ping like www.google.com - which should've worked