Looking for a good Remote Support Software

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splinter_watsup

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I am looking for a good Remote Support Software that I can use to fix computers over the internet!I have looked on the internet and there are so many different ones to choose from and the promising once are really expensive!

If you have any suggestions or have tried any Remote Support Software please do tell me if it was any good :)

Thanks in advance.
 
+1 for logmein! :D

I've even used the free version to fix puters over the internet. It's great.
 
so im the only person who finds the phrase fix computers over the internet funny ?

:confused:
 
Lord Fubar said:
so im the only person who finds the phrase fix computers over the internet funny ?

:confused:
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Done it plenty of times for plenty of people family and friends all over the world. In fact when I work on friends computer here and do a re-install for them I install Logmein by default and then tell them what it is for and show them how to enable and disable the service. Saves me having to drive over there to fix something small for them.

Obviously the one thing it does require is a working internet connection. :)
 
ultra vnc (also check out ultra vnc single click)

teamviewer is also good and doesn't require any "advanced" settings like portforwarding
 
Garyvdh said:
Done it plenty of times for plenty of people family and friends all over the world. In fact when I work on friends computer here and do a re-install for them I install Logmein by default and then tell them what it is for and show them how to enable and disable the service. Saves me having to drive over there to fix something small for them.

Obviously the one thing it does require is a working internet connection. :)
Click to expand...

what im trying to say is, "fixing a computer" means something to do with hardware, if it's software then you're not fixing the computer, you're fixing the software lol :D
 
Lord Fubar said:
what im trying to say is, "fixing a computer" means something to do with hardware, if it's software then you're not fixing the computer, you're fixing the software lol :D
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What you then need is Ilo or Drac cards so you can actually see the bios etc. This normally means you need a vpn on to a secure network that uses private IP but is not alway the case.
 
Lord Fubar said:
what im trying to say is, "fixing a computer" means something to do with hardware, if it's software then you're not fixing the computer, you're fixing the software lol :D
Click to expand...

Oh, Ja... I see what you mean. But to the lay person they are one and the same :D They think we are magicians or gods.
 
Actually software is part of the computer, so it is not working you could very easily say the computer is not working because it's not :p
 
I did four days of research last week on free remote desktop support programs and ended up with analysis paralysis, so I know what you mean! VNC is ok if you can go to the client personally and configure the ports and firewall, otherwise use CrossLoop (note that you do not have to register to use it) or ShowMyPC which are both free and easy to use and based on VNC. LogMeIn Free works well if you can install it for each customer under their own account.

Many online conferencing/team collaboration services contain a desktop support element. I personally decided to use ConnectNow from Acrobat.com because of the easy config. All you do is register and account with Adobe, log on and open ConnectNow. The the customer goes to your private URL, enter the meeting and share his desktop (a small Flash component installs). You can then request full control of his desktop. Since this is a hosted program, response is a bit slower than the direct IP connections that VNC based programs offer, but it is much easier for the client to connect from his side.

An interesting service to watch is Live Mesh, the remote desktop is absolutely brilliant, almost now lag in full color! Only drawback is that each customer have to install and register. Best is to try these out for yourself :)
 
Ah, I was just about to punt CrossLoop too. :p - the auth. system is great (when looked at from the perspective of a paranoid client) but, being as it's based on VNC, can have monster lag issues ..any input on what (here, or not yet mentioned) overcomes this?
 
bdt said:
Ah, I was just about to punt CrossLoop too. :p - the auth. system is great (when looked at from the perspective of a paranoid client) but, being as it's based on VNC, can have monster lag issues ..any input on what (here, or not yet mentioned) overcomes this?
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According to what I've read it will first try to connect you directly to the client IP, if that fails it connects through the server. It is probably in the latter case that lag is experienced. You can look at the About box when connected if it's direct or not. If you don't want lag, and you are helping family and friends (non-commercial), TeamViewer's free program is excellent with virtually no lag.
 
Thanks a lot for all your suggestions and comments :)

I used CrossLoop today and it was a bit lagy but this was over a 384k line on both sides!

I am going to try out the free version of TeamViewer. I wish I had $1,188.00 a year lying around the house for LogMeIn Rescue because that looks like a great piece of software.
 
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