Afrihost or anyone.
I am looking for a test Fibre username and password (as you get with DSL) so that I can determine if I can access the Internet - if something like this is indeed possible on Fibre.
If anyone from Afrihost is reading this I have a problem getting my Fibre subscription active on my account. Octotel switched my fibre line to Afrihost on 30-Jan-17 and since then I have been in daily contact with various support and I get more or less the following template answers:
- Your profile has been sent to fibre department for activation
- We are still waiting for feedback from the Fibre department
- There is a delay on Octotel's side which prevents us from activating your account.
I have spoken to Raashid from Octotel's technical department who even gave me his mobile number (great support from Octotel in general btw). He confirmed that the line has been switched AND that he spoke to Afrihost's technical department himself. He said the Afrihost's themselves confirmed that everything is in order and that only Afrihost needs to activate the account.
I really need someone to give me 'n proper detailed reason on why the account is not active after 6 days (and counting) when all that seems to be needed is an click of a few buttons on Afrihost's side.
Fibre order: AH87D57E890F2D
Thanks in advance
I am looking for a test Fibre username and password (as you get with DSL) so that I can determine if I can access the Internet - if something like this is indeed possible on Fibre.
If anyone from Afrihost is reading this I have a problem getting my Fibre subscription active on my account. Octotel switched my fibre line to Afrihost on 30-Jan-17 and since then I have been in daily contact with various support and I get more or less the following template answers:
- Your profile has been sent to fibre department for activation
- We are still waiting for feedback from the Fibre department
- There is a delay on Octotel's side which prevents us from activating your account.
I have spoken to Raashid from Octotel's technical department who even gave me his mobile number (great support from Octotel in general btw). He confirmed that the line has been switched AND that he spoke to Afrihost's technical department himself. He said the Afrihost's themselves confirmed that everything is in order and that only Afrihost needs to activate the account.
I really need someone to give me 'n proper detailed reason on why the account is not active after 6 days (and counting) when all that seems to be needed is an click of a few buttons on Afrihost's side.
Fibre order: AH87D57E890F2D
Thanks in advance
