Louis Trichardt ADSL problems

[spacegeneral]

Heavy packet-loss and lose WAN connection once every 1-2 hours.
015 516
4mb
Webafrica
All the time, but more prominent between early morning and late afternoon.

TRACERT
Tracing route to www.telkom.co.za [xxx.xxx.xxx.xxx]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 7 ms 7 ms 196-210-154-129.dynamic.isadsl.co.za [196.210.15
4.129]
3 14 ms 15 ms 13 ms 196.38.73.113
4 14 ms 14 ms 14 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 * 15 ms 15 ms 168.209.1.140
6 15 ms 15 ms 14 ms 168.209.1.179
7 * 15 ms 31 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 60 ms 16 ms 23 ms 196.43.25.137
9 30 ms 44 ms 16 ms 196.43.51.78
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: De
stination net unreachable.

ROUTER STATS:
ug 15 01:34:41 WAN Connection: Fail to connect with some issues.
Aug 15 01:34:41 stop_nat_rules: apply the redirect_rules!
Aug 15 01:35:18 pppd[458]: Connected to 00:50:7f:f2:a2:0e via interface eth3
Aug 15 01:35:20 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth3)!
Aug 15 01:35:20 rc_service: ip-up 1824:notify_rc stop_upnp
Aug 15 01:35:20 rc_service: ip-up 1824:notify_rc start_upnp
Aug 15 01:35:21 WAN Connection: WAN was restored.

Aug 15 02:08:39 WAN Connection: Fail to connect with some issues.
Aug 15 02:08:39 stop_nat_rules: apply the redirect_rules!
Aug 15 02:09:12 pppd[458]: Connected to 00:50:7f:f2:a2:0e via interface eth3
Aug 15 02:09:15 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth3)!
Aug 15 02:09:15 rc_service: ip-up 1936:notify_rc stop_upnp
Aug 15 02:09:15 rc_service: ip-up 1936:notify_rc start_upnp
Aug 15 02:09:20 WAN Connection: WAN was restored.

Aug 15 06:23:14 WAN Connection: Fail to connect with some issues.
Aug 15 06:23:14 stop_nat_rules: apply the redirect_rules!
Aug 15 06:23:32 pppd[458]: Connected to 00:50:7f:f2:a2:0e via interface eth3
Aug 15 06:23:35 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth3)!
Aug 15 06:23:35 rc_service: ip-up 2519:notify_rc stop_upnp
Aug 15 06:23:35 rc_service: ip-up 2519:notify_rc start_upnp
Aug 15 06:23:39 WAN Connection: WAN was restored.

COMMENTS
I've tried telling the Telkom operator and field-technitians I'm experiencing heavy packet-loss but they just give me awkward silences and blank stares. The DSLAMS are overloaded and they are throwing away packets.