Hi guys,
So it's been 10 days since I have received my Telkom sim (60GB Day/60GB Night) package @ R399/month from VOX with a ZTE MF253 on rental @ R51/month.
Since day 1, I have never had above 1mbps or a stable connection, however the upload speed is always 10x greater... When I login to the router, the signal bars are full however my signal strength sits between -95 to -110. I have contacted VOX multiple times every day for the last 10 days and I am getting no joy out of them. I investigated this issue by myself and it seems like the router is the issue??
Firstly, this router has come with a Vodacom SA apn on the manual settings. When I factory reset it, same story. I had to manually add the VOX APN as advised by the VOX "TECH"... Guess what, nothing changed... Still max 1mbps download...
The strange part is, when I set the Network Selection to 3G only.. I get speeds of upto 5mbps download and a stable connection? But when I set it back to 4G/LTE only, BOOM... 1mbps if not 0.15mbps
Could anyone tell me if this router is definitely the issue? This is very disappointing from VOX. They even want me to pay R300 to return the router for COURIER FEE.. what nonsense... I didn't even get to use this service properly.
Atm, I am using a prepaid Telkom sim card in my pocket router and I get speeds of upto 20mbps at least sigh.... I wonder when VOX will wake up.
Router model: ZTE MF253
Please let me know if there is any way to fix this issue....? If not, I will have to cancel this crappy service and probably order an LTE service through mweb/webafrica where they provide a Huawei router instead of this terrible ZTE MF253
Thank you