Luno password recovery

pinball wizard said:
Yeah, no. If the rep here couldn't be bothered to answer me what makes you think I'll actively seek this bunch out?
Click to expand...

Not sure if you saw my last response to your initial questions?
To answer both, Luno is a place to send, receive or store Bitcoin as well as trade it. There's a bunch more details available our site, www.luno.com

If you're interested in the origin of the word luno and our brand story, you can read about that here.
 
Please am having an issue with my luno account. My phone was stolen and it was reset but after claiming it back all my data and information has been wipe off and then I downloaded my luno app trying to login to my account but unfortunately the Two factor authenticator could not help and so due to too many login attempt my luno account was lock
Please help me
 
Please am having an issue with my luno account. My phone was stolen and it was reset but after claiming it back all my data and information has been wipe off and then I downloaded my luno app trying to login to my account but unfortunately the Two factor authenticator could not help and so due to too many login attempt my luno account was lock
Please help me
 
Wikuku said:
Please am having an issue with my luno account. My phone was stolen and it was reset but after claiming it back all my data and information has been wipe off and then I downloaded my luno app trying to login to my account but unfortunately the Two factor authenticator could not help and so due to too many login attempt my luno account was lock
Please help me
Click to expand...

I've already replied to your PM, please check your inbox for more info.
 
Hi.

I completely reset my phone over the weekend, and upgraded the operating system. I use my google account which has 2 step authentication enabled. After trying to log into Luno repeatedly, it kept on telling my that the code I entered is invalid (even though it couldn't have been). Now, seems like my profile is locker out, as I keep on seeing a message stating that "Your profile has been locked due to too many failed attempts", with a "Reset 2-factor Authentication" button which just reverts me back to the login screen.
@Lunomoney, Kindly advise how I regain access to my Luno account?
 
Please I have the same problems I cannot also log in coz of this GA code **** help

Lunomoney said:
Hi :)

Sorry to hear about the hassles here.
Two factor authentication isn't really meant to be easy to disable though, it wouldn't be as secure as it is if it were.

When initially setting up 2FA, we do provide a recovery key that you can save should you lose the initial device, or get a new one. Not sure if you backed that up?

Our team will need to give you a call to manually verify your details and disable 2FA from there. I know it's a pain, but has to be done to ensure proper security on your account. You're welcome to PM me the ticket ref# so I can see if I can have our team prioritise this.
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Please help me
 
I have the same issue, but lodging a ticket results in no response.

I tried to disable disable 2FA after I couldnt get my pc to successfully accept the code generated. I then went into Luno to disable the 2FA and again, it simply didnt want to accept the Google Authenticator code - Needless to say I now have it 2FA still enabled but have been locked out of my profile since then.

Lunomoney please assist - Like I said Ive lodged a ticket, but no confirmation whether this has been received, no email response or anything informing me whether this will be looked at. Please send me an Inbox so that I can clear up the particulars in order for my 2FA to be reset. Thank you!
 
Hi - this same thing just happened to me re being locked out of my account - I have emailed Luno and have a ticket number - any chance you could assist pls??
 
Hi there, My phone was stolen and cannot receive OTP or my google auth app! I have submitted many tickets but no-one has replied!
 
I'm having the same issues. My phone was stolen, I had the Google authenticator code, but for some odd reason the codes generated never worked, and now the account is locked. I have logged a couple tickets over the last couple months, but I've never been contacted by Luno to help reset my account. Luckily I don't currently have anything in my Luno account, but I would like to buy some bitcoin and Etherium again

Any one with advice to help resolve the issue will be appreciated!
 
Please I have the same issue with my account my old phone got wiped and am unable able to login into my account.... I need to reset my 2FA
 
Archer said:
Did you save the image/key this time?

I'm going to disable 2FA across all my various accounts tonight, then re-enable so that I can store these darn things.
Click to expand...
I Have the same problem
Lunomoney said:
Hi :)

Sorry to hear about the hassles here.
Two factor authentication isn't really meant to be easy to disable though, it wouldn't be as secure as it is if it were.

When initially setting up 2FA, we do provide a recovery key that you can save should you lose the initial device, or get a new one. Not sure if you backed that up?

Our team will need to give you a call to manually verify your details and disable 2FA from there. I know it's a pain, but has to be done to ensure proper security on your account. You're welcome to PM me the ticket ref# so I can see if I can have our team prioritise this.
Click to expand...
Please can you help me my Luno account it locked because of many attempt of two-factor authentication Google code
 
Hi everyone I
I was trying to withdraw my money from Luno I couldn't my pin could not open I then asked for new pin I couldn't get to that robot proof thing now it says " too many attempts" please help I need that money for petrol
 
Sindit said:
Hi everyone I
I was trying to withdraw my money from Luno I couldn't my pin could not open I then asked for new pin I couldn't get to that robot proof thing now it says " too many attempts" please help I need that money for petrol
Click to expand...
Will probably need to wait till Monday for anything to happen.
Lunomoney said:
//
Click to expand...
@Lunomoney (quoting because mentions aren't working :))
 
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