Luno Support and Queries Thread

[retromodcoza]

Hmm

Shotto, will give it a go.

Want to sell it to me directly if there is enough of it? Will pay by EFT. PM to discuss pricing

 

[Lunomoney]

Hi guys,

We're currently seeing some degraded performance on our platform, please monitor the status page for updates.
https://luno.statuspage.io/incidents/n3wbch324ft3

 

[Tman*]

Headsup:



I am guessing the unisa.ac.za email addy is pretty easy to track @lunomoney ?

 

[*SynergyX*]

Headsup:

View attachment 491685

I am guessing the unisa.ac.za email addy is pretty easy to track @lunomoney ?

yoh....this is sooo lame. a unisa student trying to phish

 

[Kloofvreter]

anybody else still waiting for a deposit to reflect that they sent this morning?

Do you use Immediate Interbank Transfer? Reflects in seconds.

 

[MGMT]

Hi guys,

We're currently seeing some degraded performance on our platform, please monitor the status page for updates.
https://luno.statuspage.io/incidents/n3wbch324ft3

Hi Luno money,

I sent ETH from my Jaxx wallet to my Luno ETH wallet on Wednesday at 4:17.

Still not in my Luno wallet even with 12+ confirmations on the Jaxx side. Please assist?

 

[Azg]

Does Luno make any payments on Saturdays? Probably the question has been answered before but these Bitcoin threads are so long.

 

[Countcrypto]

Does Luno make any payments on Saturdays? Probably the question has been answered before but these Bitcoin threads are so long.

The one time I did a deposit on a Saturday it took 30 hours. Normally in the week it's mere minutes.

 

[Kloofvreter]

Does Luno make any payments on Saturdays? Probably the question has been answered before but these Bitcoin threads are so long.

You could have read three posts up

 

[Adenoid Hynkel]

@Lunomoney please look at ticket #364374

Opened 11 Jan

Thanks

 

[Lunomoney]

Headsup:

View attachment 491685

I am guessing the unisa.ac.za email addy is pretty easy to track @lunomoney ?

We're aware of it, thanks.
Please be sure to report phishing mails directly to [email protected] so we can flag them correctly.

 

[Lunomoney]

Hi Luno money,

I sent ETH from my Jaxx wallet to my Luno ETH wallet on Wednesday at 4:17.

Still not in my Luno wallet even with 12+ confirmations on the Jaxx side. Please assist?

Please PM me your email address and TXID so I can take a closer look.

 

[Lunomoney]

Does Luno make any payments on Saturdays? Probably the question has been answered before but these Bitcoin threads are so long.

We don't I'm afraid, please check our payment schedule on our Help Centre:
https://www.luno.com/help/en/articles/11000022934-how-long-until-my-withdrawal-is-processed
https://www.luno.com/help/en/articles/11000022931-how-long-until-my-deposit-shows-in-my-luno-wallet

 

[Lunomoney]

@Lunomoney please look at ticket #364374

Opened 11 Jan

Thanks

I've replied to your ticket, the best place to check before submitting a ticket is our Help Centre.

 

[phdupreez]

@Lunomoney

Ticket ID: #355514

Opened 5 Jan

I need to get my Private key to transfer ERC20 tokens out of my Luno Etherium Wallet into a ERC20 supported wallet.
They were transfered there by mistake and I logged a call 4 weeks ago and still had no response yet.

Could you please help me get these tokens out of my Luno ETH Wallet?

 

[L10Yn]

@Lunomoney please look at ticket #379800

Opened 24 Jan

Thanks

 

[L10Yn]

@Lunomoney please look at ticket #379800

Opened 24 Jan

Thanks

Ticket resolved @Lunomoney, not sure if you had something to do with it but if so, thanks

 

[Primo]

So it begins..

Surely this person can be tracked?

 

[pk007_za]

Can I send BTC from Luno to a bech32/segwit wallet address ?

 

[Lunomoney]

Can I send BTC from Luno to a bech32/segwit wallet address ?

Yes. although fees will be the same.