Luno Support and Queries Thread

Hi, Thanks for the great question :)

Remember that there's no global price for digital currency. Digital currencies aren't attached to the USD or any other currency in any way.

There are a number of factors that go into this which we'll touch on a bit below.

The rate quoted on Google and other digital currency price trackers will normally link to a much larger digital currency exchanges, where the price will differ. Each digital currency exchange has a price that is solely determined by supply and demand on that particular exchange. So based off that fact, if an exchange sees more people selling the price will likely start to drop. The same goes for more people buying on that exchange, the price will go up. It's a very rudimentary example, but should paint a good picture on how the price is determined.

Another aspect here is arbitrage. This is determined by a few factors, but if arbitrage traders (you can read more about arbitrage here: https://en.wikipedia.org/wiki/Arbitrage) are able to move money to a certain exchange without any limitations, prices between those two exchanges are most likely quite close. That isn't the case for a market like South Africa, for example, where capital controls are in place and make arbitrage trading difficult and most of the time, not worthwhile.

This is also a characteristic of a young exchange, as many of our users are new users purchasing digital currency for the first time. Thus creating the demand on the exchange.

Other, more mature exchanges, do not share this characteristic. To add to this, inexperienced traders often emphasise market movements with herd irrationality due to their lack of knowledge surrounding digital currencies. If you look at our Malaysian exchange, with more experienced users, you will find that the price is more closely aligned with other global markets.

We can speculate about the causes for this premium but whatever the reason may be for this premium, it is important to note that you are not trading with Luno. We merely provide the platform upon which buyers and sellers interact. The forces of supply and demand determine the price.

I hope that clears things up for you.

Have a great week!
 
Can someone please explain this:

On the exchange when you put a buy order, if you put a value lower than current price there is no fee which is something I check every time.

My last couple buy orders tho there has been a trading fee!!!

Most recently put buy order in at R102402 and it showed no fee. I managed to buy some but then when I look at transactions it shows 2 trading fees for btc bought at R102361 even tho my buy order was at R102402 with no fee at the time.

Please can someone help and explain this. Doesn’t happen all the time but in last 3 days it’s happened 4 times.
 
Can someone please explain this:

On the exchange when you put a buy order, if you put a value lower than current price there is no fee which is something I check every time.

My last couple buy orders tho there has been a trading fee!!!

Most recently put buy order in at R102402 and it showed no fee. I managed to buy some but then when I look at transactions it shows 2 trading fees for btc bought at R102361 even tho my buy order was at R102402 with no fee at the time.

Please can someone help and explain this. Doesn’t happen all the time but in last 3 days it’s happened 4 times.

This is pretty simple and should be self explanatory -

As you can see, your proposed buy price is 402 but when the order was placed, you actually bought at a cheaper rate of 361. This is due to someone else stating they are willing to sell at 361 and Luno matched your buy with his sell, since you were willing to buy at a higher rate.

This in turn, makes you a TAKER and thus a 1% fee occurs and the person placing the SELL order at 361 the MAKER and thus no fee applied to him.



One thing I can recommend, is to not place buy and sell orders on the phone if you want to be too close to the current price, since the phone will show the same price even though it has changed when you are on the BUY/SELL screen - Also there is the PIN that you have to enter and in this time the price could have changed multiple times.

The website dynamically updates and gives you more real time results
 
This is pretty simple and should be self explanatory -

As you can see, your proposed buy price is 402 but when the order was placed, you actually bought at a cheaper rate of 361. This is due to someone else stating they are willing to sell at 361 and Luno matched your buy with his sell, since you were willing to buy at a higher rate.

This in turn, makes you a TAKER and thus a 1% fee occurs and the person placing the SELL order at 361 the MAKER and thus no fee applied to him.



One thing I can recommend, is to not place buy and sell orders on the phone if you want to be too close to the current price, since the phone will show the same price even though it has changed when you are on the BUY/SELL screen - Also there is the PIN that you have to enter and in this time the price could have changed multiple times.

The website dynamically updates and gives you more real time results

Thanks for the reply.

I know all of this already and whenever I put my pin I double check the price and there is no fee etc.

All times it has happened, my order has been placed when the price was still what I wanted to buy at and then it obviously changes up and down and my buy order still goes thru and I get charged a fee. Normally your amount you want to buy for just moves up the list and you wait till either it comes down again or you go cancel your buy order and place a new one.

As mentioned it does not happen all the times - but did happen yesterday again (but not the second time I bought).
 
So it happened again - see pics below.

My buy order amount:

ad56fa2de8486642c9e8d931f6b8301b.jpg


Completed order and fee’s:

56f06a8129cb2904ae3800fd625032d2.jpg


Why would there be a fee? As mentioned it happens every couple of orders.
 
Good morning, I'm trying to compare Luno with Binance w.r.t. trading trends as Binance has a much more up to date trend then buy or sell on Luno. I can however never seem to match Luno with Binance trends. When Binance trends charts show a drop I cannot seem to match it with Luno.
Any ideas?
 
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I would like to report that this issue has been resolved after over two months.

I am VERY upset with the way that Luno handled this. Seriously reconsidering Luno as a partner for crypto.
Very disappointing and I hope future tickets are handled with more speed.
 
TROLOL

"If you look at our Malaysian exchange, with more experienced users, you will find that the price is more closely aligned with other global markets. "

What planet are you on my cuz? Screen Shot 2018-03-19 at 11.19.08 AM.jpg

There is a 40 percent premium on Malaysian Luno.

What is you'r relation to Luno?
 
Morning gents and ladies,

Can one deposit cash into Luno account with the reference number that you are given?
 
Morning gents and ladies,

Can one deposit cash into Luno account with the reference number that you are given?

That's the only way of doing it?

Make sure you use Immediate Interbank Transfer, then it will reflect within seconds.
 
Just got this phishing email. Amusingly they mention phishing emails. :crylaugh:

Dear User,

We are upgrading our system to our new anti-spam software, due to high rates of phishing emails, we have mandated all our users to automatically upgrade manually by downloading attached upgradeform and submit details required for upgrade.

NOTE: Failure to upgrade your account will lead to permanent disability of your Luno account.

Best Regards,
Luno
 
When are you going to upgrade your charts? You're an established exchange with the resources to implement a Tradingview chart. This isn't good enough:

charts.png

Also - proper Limit order options?
 
So I received a notification that I am receiving BTC 0.00111224. (Hell if I know where it comes from, unless NiceHash is paying out something from long ago when I mined with an i5 LOL). The fee was 0.000200.

My BTC wallet had 0.028442, and after the transaction cleared, I now have 0.028242.

How is this possible?
 
So I received a notification that I am receiving BTC 0.00111224. (Hell if I know where it comes from, unless NiceHash is paying out something from long ago when I mined with an i5 LOL). The fee was 0.000200.

My BTC wallet had 0.028442, and after the transaction cleared, I now have 0.028242.

How is this possible?

It’s not possible, only explanation is that you looked wrong? Lol
 
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