Damn I go away for a couple of days, and the next thing my topics flaming [

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To answer some of the issues raised about the motivation behind my email to ITWeb:
a) Point taken about my not even being a MyWireless subscriber. However I've been following MyWireless since it started being covered on this forum, and as such I've accumulated a fair amount of knowledge simply by reading the many 1000s of posts this section of MyADSL holds. And everytime I've been about to sign up, a disaster of some kind has been reported on this forum.
As an observer, what I've seen is a general decline in Sentech's service - reported by YOU the subscribers; and that is the only reason I haven't signed on - I ain't about to risk my ass on such an unreliable service. I'm lucky I got all the info at my fingertips because of this forum. What about the many of others that will sign onto MyWireless without knowing how dodgy it can be?
b) My aim is not to see Sentech go down by any means. I want to push Sentech into being honest - on making their service worthy of their advertising. 24/7 high speed access is what they advertise, and as so many can attest, that is far from reality. An article that gives an impartial view will show both the pros and cons of the product. It should involve both Sentech and their customers, and it should at very least give Sentech notice that their poor actions will have public consequences.
c) Noone you are the perfect Sentech customer - you're rich, you're stupid and you don't seem to care about bad service.
d) If all you're gonna do about a problem of bad service is moan on a forum, then rather don't do it at all. Rather turn your anger into real action, like mailing IT publications, compiling information, filing complaints with ICASA, whatever as long as it brings Sentech's attention to the problem. I'm not saying be stupid and spam ITWeb because your connection dropped for the first time in 4 days - thats what "16 year old school kids" do.
Like I said before, I wrote that email because I've noticed an overall negative trend in Sentech service, starting when they began optimising towers. I didn't just write it because of one bad report from somebody. If every MyWireless user becomes pro-active somewhere beyond this forum, what you'll find happening is that Sentech will be forced to be more and more responsive to their customers - something which I'm sure almost any user of any service wants.
<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">