Mass action planned against Telkom

The areas under review are certain Telkom Direct Stores, existing Telkom call centres, IT legacy billing systems internal printing and Telkom’s supply chain and properties division
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Those sound like pretty reasonable things to be cutting back on. As technology progresses the need for stores is diminishing as people sort their issues out online, billing and printing is done via email, and they don't need to supply customers with hardware any more since they either buy it themselves or get it from their ISP. It sounds like CWU just want to hold progress back for the sake of retaining jobs.
 
Is mass action not the worst thing you can do in a case like this? Telkom might just retrench more people because of this!
If these retrenchments leads to better service, I am all for it!
 
Ho ho ho. It starts... The firing of useless and overpaid leechers. Most of the parastatals' "jobs" were to boost South Africa's overall job creation stats. But now, it's clear that boat will no longer float.
 
... amongst those affected are the techies as well, confirmed by a techie earlier this week.
 
I just hope that I still get my line speed upgrade before the strike starts. Anyway, I support this strike action, as nobody deserves to lose their job in the current economical climate. It would just be creating even more friction in South Africa.
 
CWU dont have interests of the worker - always issues with them.

They have caused the Post Office damage and now look at Telkom to do the same.
 
Ryansr said:
I just hope that I still get my line speed upgrade before the strike starts. Anyway, I support this strike action, as nobody deserves to lose their job in the current economical climate. It would just be creating even more friction in South Africa.
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+1, their call centers have been miserable for a while now after they let go of some people. This retrenchment would not be doing us any favors
 
kianm said:
+1, their call centers have been miserable for a while now after they let go of some people. This retrenchment would not be doing us any favors
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Why not? How will outsourcing the call centres and retrenching about 100 Telkom Direct staff impact on your line speed?
 
Petec said:
Ho ho ho. It starts... The firing of useless and overpaid leechers. Most of the parastatals' "jobs" were to boost South Africa's overall job creation stats. But now, it's clear that boat will no longer float.
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That analysis doesn't apply to telkom, they have been retrenching since the 90s.
 
Some of the Telkom workforce deserves what's coming their way. Lazy, arrogant, always demanding salary increases / bonuses, no work ethic, not customer centric, rude, etc.

Always expecting the next person to fix up the messes they make... Well, folks, the fix up people are disappearing as they have value in the private sector, so you will have to sink or swim. And guess where my money is?

I feel very sorry for the capable folks left at Telkom... they have a heavy cross to bear. And, yes, there are some very capable staff at Telkom.

to be continued...
 
MickeyD said:
Why not? How will outsourcing the call centres and retrenching about 100 Telkom Direct staff impact on your line speed?
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Directly? No.

It impacts on my line speed when the line is down and I have trouble
a) Reporting said outage
b) Have to wait for a technician to be made available to fix the issue.

My mother had an issue on their farm line. More than an hour to report the outage, and then got an answer "No techs are available for at least 3 days". Been down the whole of this past week now.

The Telkom Direct store close to her is now closing. No easy way for her to pay her Telkom bill now, so she'll probably cancel the line.

They used to be bad at fixing things, then got better over the past few years, until 2 years ago (last time I had an outage) I was really impressed with their service. Now I suspect it will be back to where it was when I had to wait for long periods of time when the lines corrode again, because the street box is open to rain.
 
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Unemployment is a big deal!

Valerion said:
Directly? No.

It impacts on my line speed when the line is down and I have trouble
a) Reporting said outage
b) Have to wait for a technician to be made available to fix the issue.
c) The Telkom Direct store close to her is now closing. No easy way for her to pay her Telkom bill now, so she'll probably cancel the line.

My mother had an issue on their farm line. More than an hour to report the outage, and then got an answer "No techs are available for at least 3 days". Been down the whole of this past week now.

They used to be bad at fixing things, then got better over the past few years, until 2 years ago (last time I had an outage) I was really impressed with their service. Now I suspect it will be back to where it was when I had to wait for long periods of time when the lines corrode again, because the street box is open to rain.
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Exactly! It will have long term after effects and not just in the way Telkom will support customers, but crime is always an option for those angry, rentrenched employees. Ask yourselves how you would make ends meet with the current cost of life just increasing exponentially year on year without a job? You see, it is great to not be the people directly affected by Telkom's retrenchments.
 
Ryansr said:
Exactly! It will have long term after effects and not just in the way Telkom will support customers, but crime is always an option for those angry, rentrenched employees. Ask yourselves how you would make ends meet with the current cost of life just increasing exponentially year on year without a job? You see, it is great to not be the people directly affected by Telkom's retrenchments.
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Telkom currently has more non-technical staff than technical staff. There are more people pushing paper and sitting in buildings doing feckall to improve your broadband experience.

They need to urgently reverse that ratio. Get properly trained techies into bakkies to work on the network, whether it is installing your line, fixing your line, upgrading the core network, maintaining the core network or doing proper network management.

For every tekkie in your suburb you probably have 9 other Telkom folk floating around somewhere (and mostly in their increasingly bloated HO).
 
Valerion said:
Directly? No.

It impacts on my line speed when the line is down and I have trouble
a) Reporting said outage
b) Have to wait for a technician to be made available to fix the issue.
c) The Telkom Direct store close to her is now closing. No easy way for her to pay her Telkom bill now, so she'll probably cancel the line.

My mother had an issue on their farm line. More than an hour to report the outage, and then got an answer "No techs are available for at least 3 days". Been down the whole of this past week now.

They used to be bad at fixing things, then got better over the past few years, until 2 years ago (last time I had an outage) I was really impressed with their service. Now I suspect it will be back to where it was when I had to wait for long periods of time when the lines corrode again, because the street box is open to rain.
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Exactly.

Recently they replaced technician in our area. Difference is visible:

When installing new lines...
OLD: It took him about 1 hour to install a brand new line.
NEW: It took him 6 hours to install a brand new line.

When there is no sync on router, but phone is working.
OLD: Issue is fixed on same-next day, WITHOUT logging fault.
NEW: Logged fault, waited for 2 weeks, he did his "magic", closed fault and STILL no ADSL.
 
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Yep... I moved into a new place... Techie came out to install my line. He did jack. Just said I have to provide a entry point and closed the ticket as a missed apointment
 
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