Massive outcry about ADSL capping

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Frankc

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Massive outcry about ADSL capping

The ISP Afrihost, that recently grabbed wide attention by offering low-cost ADSL connection, caused a massive outcry when they not only capped their “uncapped” accounts but also throttled regular users while some people are not even able to connect.

http://mybroadband.co.za/vb/showthread.php?223705-Official-Afrihost-Q-amp-A-Thread/page36

While some people come out for Afrihost for being open minded and started a questions and answers threat at Mybroadband a large portion complains that advertising and promoting uncapped accounts but then turn around and cap it is false and misleading.

“I already paid Afrihost for a normal 10 GB ADSL account but cannot connect to the internet at all for a long period of time” said Mr Frank Coetzee. “Surely I didn’t paid them with some false banknotes it’s therefore appealing that they cannot provide the service for which they was already paid for”

“What however gets me from the SA Internet situation is the total lack of backbone from consumers that gets screwed all over but don’t want to fight back. A uncapped account is simple not a uncapped account when it’s capped and a 4mbs connection is simple not a 4mbs connection if it’s throttled at crazy slow speeds”

“What we really need in South Africa is consumers with backbone and willing to stand up against abuse where marketing smart talk and reality differ from each other like day and night.” conclude Mr Coetzee.
 
I can only imagine that any ISP wants to provide their customers with a perfect service, why wouldn't they? I'm starting to think that while this 'uncapped' business is going to be a good thing in a year or two, for now it seems to be something of a disaster while everyone is catching up.
The smaller players have been forced into fighting a game that they are clearly struggling with. I'm not condoning the marketing talk but what other choice did some of the ISP's have?
 
Vegeta said:
o ffs so what? Had less fish because of this? Does it keep you up at night?
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Thank you

I am 100% hearing impaired and Afrikaans speaking. Would however LOVE a match with Khanya in Afrikaans.
 
copacetic said:
The smaller players have been forced into fighting a game that they are clearly struggling with. I'm not condoning the marketing talk but what other choice did some of the ISP's have?
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The answer is easy. Honestly.

I own a hosting company with a LOT of happy clients and unlike most other ISP's (Internet service providers not always offer internet access) none of our hosting plans include the term "unlimited" because there is no such thing.

It's just NOT honest to scream unlimited and uncapped to gain customers but then refer to the terms and conditions to limit and cap at whim.
 
Frankc said:
The answer is easy. Honestly.

I own a hosting company with a LOT of happy clients and unlike most other ISP's (Internet service providers not always offer internet access) none of our hosting plans include the term "unlimited" because there is no such thing.

It's just NOT honest to scream unlimited and uncapped to gain customers but then refer to the terms and conditions to limit and cap at whim.
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Absolutely, I agree with you that it is not honest.

As for what you are saying about internet access - Well, that is what this whole furore is all about isn't it?
 
Indien jy Afrikaans voldoende magtig is geagte Khanya.

Nes jy is die oorgrote meerderheid van die Suid Afrikaanse bevolking geneig om kritiek te verskaf op ander mense se optrede en aksie terwyl hulself op meer as hulle louere rus en as verbruiker nie besef dat hulle, as verbruiker, veronderstel is om die waghond en regter te wees nie.

Selfs as dowe persoon het ek al BAIE meer vermag teen heelwat groot ondernemings soos Telkom, staatsinstellings en banke en op hierdie einste oomblik sit ek met ‘n dagvaardiging van Momentum Life wat my dagvaar vir R1 miljoen skadevergoeding weens beweerde laster omdat ek dit durf waag het om hulle in die openbaar aan te vat.

Feit van die saak is dat ten minste EK ‘n broertjie dood het aan groot kokkedore wat dink hulle kan net maak wat hulle wil en iets daaraan DOEN want klaarblyklik het mense soos jy nog nooit gehoor van die volgende nie.

"The only thing necessary for evil to flourish is for good men to do nothing." - Edmund Burke

Ek kan daarop ook byvoeg dat as mens jou met die semels meng, vreet die varke jou op want dit is presies wat dit is as verbruikers se integriteit sodanig is dat hulle die semels lamledig aanvaar en dan kla as hulle deur varke verslind word.

Trouens, as JOU Engels dan so goed is, behoort jy jou te skaam dat jy jou “talente” aanwend om kritiek te lewer inplaas daarvan om dit aan te wend om ‘n positiewe, goeie verskil te probeer bewerkstellig soos ek, desondanks my gebrek en kommunikasie beperkinge.
 
Frankc said:
Massive outcry about ADSL capping

The ISP Afrihost, that recently grabbed wide attention by offering low-cost ADSL connection, caused a massive outcry when they not only capped their “uncapped” accounts but also throttled regular users while some people are not even able to connect.

http://mybroadband.co.za/vb/showthread.php?223705-Official-Afrihost-Q-amp-A-Thread/page36

While some people come out for Afrihost for being open minded and started a questions and answers threat at Mybroadband a large portion complains that advertising and promoting uncapped accounts but then turn around and cap it is false and misleading.

“I already paid Afrihost for a normal 10 GB ADSL account but cannot connect to the internet at all for a long period of time” said Mr Frank Coetzee. “Surely I didn’t paid them with some false banknotes it’s therefore appealing that they cannot provide the service for which they was already paid for”

“What however gets me from the SA Internet situation is the total lack of backbone from consumers that gets screwed all over but don’t want to fight back. A uncapped account is simple not a uncapped account when it’s capped and a 4mbs connection is simple not a 4mbs connection if it’s throttled at crazy slow speeds”

“What we really need in South Africa is consumers with backbone and willing to stand up against abuse where marketing smart talk and reality differ from each other like day and night.” conclude Mr Coetzee.
Click to expand...

And you're another one of the complainers? I must admit, the amount of people here with little patience for an esteemed company such as Afrihost is astounding. These uncapped packages are less than a month old, and already people are complaining about throttling (which still has to be sorted out), Fair Usage Policies (which state nowhere that you will be capped, only throttled) and connection problems. (FFS, its still new!)

To all those complainers: honestly, you jumped ship too early. You're the first wave of adopters of the "cheaper" uncapped accounts, and you expected everything to be hunky dory? I think we should be less surprised at how companies tend to screw us over, and more surprised how people have unrealistic expectations of our internet infrastructure - we're not a first world country, we can't keep up with the likes of America or Europe because they have had a big headstart.

Please, quit your whining, and grow some patience. If this means downloading less torrents, ISOs, or podcasts this month, then so be it. Some of us are overwhelming the smaller ISPs with our ridiculously high usage and usage expectations, and they haven't had a chance to formulate a market strategy like Mweb has. None of the others has a network like Mweb, nor the financial clout of a parent company such as Naspers, or a direct link to Seacom - most just resell IS bandwidth, putting them almost at an immediate disadvantage.

Also, its not just Afrihost; everyone everywhere is having connection/throttling/speed problems with different ISPs. It will take some time for all these issues to be ironed out. In the meantime. have patience, and watch/play/read/listen to a bit of the stuff you've managed to download in the last month. Get out a bit. Read a book, or listen to the radio.

In the meantime, for those of you who absolutely need the internet for whatever reason, keep your ISP informed of your problems. Be mindful that they are struggling with the new load and some aren't staffed to an appropriate capacity. be nice and cheerful, even if your ping is horribly high and keep getting mauled by noob Medics in TF2. A lot of the time these people work hard for your enjoyment, and would appreciate some respect and a smiley, or a "Thank you". Its not that hard, really.
 
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Khanya said:
Gramatical errors all over Mr. Coetzee's quotes...
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There were grammatical (note, two Ms) errors before he even began quoting :)

Frankc said:
Indien jy Afrikaans voldoende magtig is geagte Khanya.

Nes jy is die oorgrote meerderheid van die Suid Afrikaanse bevolking geneig om kritiek te verskaf op ander mense se optrede en aksie terwyl hulself op meer as hulle louere rus en as verbruiker nie besef dat hulle, as verbruiker, veronderstel is om die waghond en regter te wees nie.

Selfs as dowe persoon het ek al BAIE meer vermag teen heelwat groot ondernemings soos Telkom, staatsinstellings en banke en op hierdie einste oomblik sit ek met ‘n dagvaardiging van Momentum Life wat my dagvaar vir R1 miljoen skadevergoeding weens beweerde laster omdat ek dit durf waag het om hulle in die openbaar aan te vat.

Feit van die saak is dat ten minste EK ‘n broertjie dood het aan groot kokkedore wat dink hulle kan net maak wat hulle wil en iets daaraan DOEN want klaarblyklik het mense soos jy nog nooit gehoor van die volgende nie.

"The only thing necessary for evil to flourish is for good men to do nothing." - Edmund Burke

Ek kan daarop ook byvoeg dat as mens jou met die semels meng, vreet die varke jou op want dit is presies wat dit is as verbruikers se integriteit sodanig is dat hulle die semels lamledig aanvaar en dan kla as hulle deur varke verslind word.

Trouens, as JOU Engels dan so goed is, behoort jy jou te skaam dat jy jou “talente” aanwend om kritiek te lewer inplaas daarvan om dit aan te wend om ‘n positiewe, goeie verskil te probeer bewerkstellig soos ek, desondanks my gebrek en kommunikasie beperkinge.
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Touchy, touchy. You know, as they say, if you can't take the heat, get out of the kitchen.

Out of curiosity, was there a point to the OP?
 
Ek stem 100% saam met Frank. As jy iets belowe op 'n produk, dan moet jy die beloftes nakom. Hulle moes tog hulle navorsing gedoen het voordat hulle dit bemark het!
 
copacetic said:
Well, I kind of tagged him as complaining about complainers. :p

I, personally, am just biding my time.

*edit*

He makes good sense though.
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Thank you. I just feel that you get complainers who complain for a good reason, and then there are the ones who complain for the sake of complaining. I, personally, feel that Frank here falls into the latter category.
 
NAG - Wesley said:
And you're another one of the complainers?
Click to expand...

You are missing the point. Why must the "non-uncapped" users be throttled to hell if it is the uncapped users that are allegedly abusing their product?
 
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NAG - Wesley said:
In the meantime, for those of you who absolutely need the internet for whatever reason, keep your ISP informed of your problems. Be mindful that they are struggling with the new load and some aren't staffed to an appropriate capacity. be nice and cheerful, even if your ping is horribly high and keep getting mauled by noob Medics in TF2. A lot of the time these people work hard for your enjoyment, and would appreciate some respect and a smiley, or a "Thank you". Its not that hard, really.
Click to expand...

I only use the internet for WORK and don't download torrents or such things and with the internet connection being my bread and butter it's critical to stay online. After just one "session" with Telkom it already happened that 3 trucks arrived when my line is down but unfortunatelly I switched to a NORMAL, 10GB Afrihost ADSL connection a few months ago and got much worse connection and services.

Either SA ISP's charge us third-world prices for third-world services or they charge us first-world prices (and more) for first world services but they however seems to charge us first-world prices for third world services and you than defend the third-world services?? Not fair is it?
 
NAG - Wesley said:
Thank you. I just feel that you get complainers who complain for a good reason, and then there are the ones who complain for the sake of complaining. I, personally, feel that Frank here falls into the latter category.
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Oh really Wesley?

Please be honest with us all and tell me what would YOU do if you pay somebody for ADSL connection, never misuse such service and it's your bread and butter but the ADSL connection that you PAID for is down for long time? (I am by the way a single dad that cannot count on my wife's salary and unlike you I cannot grab the phone and shout at Afrihost so I must wait and wait for their support staff to fix things after 3 senseless responses)

On top of that it's MONTH END and it's usually a critical time for any business, even more for an ONLINE business.
 
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