Me & a WASP

[Napalm2880]

R13... If you've got the time and energy, you should log a case against these guys for fraud. I regret not doing so (even though it was only R150). They're scumbags and they must be making a small fortune off people who don't scrutinize their Cellphone bills.

 

[ajax]

R13... If you've got the time and energy, you should log a case against these guys for fraud. I regret not doing so (even though it was only R150). They're scumbags and they must be making a small fortune off people who don't scrutinize their Cellphone bills.

It takes lots of time and effort.

I had to persist with WASPA. It seems their standard response to a content charge complaint is to log an "unsubscribe request". Here is a brief summary of my email exchanges with WASPA:
Me: Log first complaint, request refund as I didn't subscribe
WASPA, 3 days later: An "unsubscribe request" was logged with reference number
Me: Respond with evidence that I didn't subscribe - request again refund
Me, 5 days later: Request status of my 2nd complaint
WASPA, next day: Resolution of unsubscribe request with reference number, "you are confirmed unsubscribed"
Me: Attach proof again that I didn't subscribe, request again a refund and punitive measures against the WASP
Me, 5 days later: Request status update
WASPA, 4 days later: Acknowledge my evidence, escalation to "formal complaint"
(the WASP emails me with goodwill offer of refund - haha)
WASPA, 5 days later: Request my itemised billing
Me: Send it again (this is now the 3rd or 4th time I send this)
WASPA, 7 days later and 33 calendar days after my first complaint: Reference number given for formal complaint.

 

[R13...]

The problem is that the cell phone companies allow people to put items on your bill without your knowledge or confirmation. I mean if someone starts debiting my bank account for some **** I'm going to go crazy, but the cellcos don't care and their responses are very inadequate and infuriating. Mind you, I logged my complaint with Vodacon in September last year & then with WASPA in October and only getting my refund this week.

 

[Napalm2880]

The problem is that the cell phone companies allow people to put items on your bill without your knowledge or confirmation.

Agreed. It's ridiculous that they allow 3rd parties to make unsolicited deductions from your account. I was told by CellC they're allowed to do this because your contract is an "open line agreement".

 

[ajax]

Agreed. It's ridiculous that they allow 3rd parties to make unsolicited deductions from your account. I was told by CellC they're allowed to do this because your contract is an "open line agreement".

I am going to fight Cell C tooth and nail until they change this.

 

[fonoi]

R13, just a question. Do you have anyone in your house who may have access to your Ipad? Those logs while not damning, do show that it was accessed from an ipad which you say you have, I would be interested if the IP address is yours too?

Unless they are harvesting that information from adverts they have on the web and then fasley sign you up to the service based on the false logs the ad generate when it appears in your browser.