jes
MyBroadband Alumnus
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- Nov 11, 2009
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BSETC had to cope with 90 000 e-tag registrations in one day.
Surkont is “slightly dismayed” at the ferocity of resistance to e-tolls and admits it affects staff even at a very senior level. ETC has a high staff turnover and as a result has had to train almost double the number of people that they need.
He tells the anecdote of staff at one of the customer care centres who were presented with a cake by an elderly lady who thanked them for their kind service and berated others in the queue for complaining. When she left, they threw the cake away, too scared that it might be poisoned, to eat it.
The cake is a lie...
Sourpus - is the SFW versionwhat an appropriate name - anyone care to translate for overseas visitors ?
I feel for the guy though.... he didn't make the E-toll.. its just his job to maintain it.
Surkont, a financial guy with post-graduate qualifications from Rhodes University, joined TMT Services, the local partner in ETC, about eight years ago and played a leading role in putting the consortium together and preparing the bid for the Gauteng e-toll project.