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Didn't pick that up. So pointless exercise.
I've only really dealt with them to activate my esim and to get a new one a while ago when the old one couldn't transfer to my new phone.Didn't pick that up. So pointless exercise.
The support has always been useless, responded after an hour
Not receiving SMSs on the number and they make you jump through the most useless steps (like uninstalling and reinstalling the MegsApp) before admitting a problem.