Megsapp Feedback and Support Thread

[Spoed]

Youtube also not working for me in Cape Town.

I did check downdetector et al, and there didn't seem to be widespread issues, so assumed it was personal.

 

[ctriaan]

I did check downdetector et al, and there didn't seem to be widespread issues, so assumed it was personal.

And now it's working again.

 

[Spoed]

I logged "a case" with MTN prepaid support, and this morning everything is working again. MegsApp didn't even reply.

 

[ctriaan]

I just got this SMS:

megsApp: Some customers may have mobile data issues, mainly WhatsApp calls. Voice calls/SMS work. We are resolving this.

 

[xrapidx]

I logged "a case" with MTN prepaid support, and this morning everything is working again. MegsApp didn't even reply.

9/10 their support is crap - even the first bot transferring you a real "agent" is just another bot.

 

[Spoed]

Aaaannnnnd... it's gone again. Possible MTN are throttling MegsApp customers when usage reaches some kind of combined limit? I'm thinking, perhaps "non-expiring anytime data" is a second-class citizen, and as soon as there is any burden on the network, those users get the high-throughput applications throttled. And it is just severe throttling - I can sometimes squeeze a WhatsApp text message through, but no images or video. (edit: added more thoughts)
A VPN gets around it, so definitely SNI throttling. (edit2)