Megsapp Feedback and Support Thread

I logged "a case" with MTN prepaid support, and this morning everything is working again. MegsApp didn't even reply.
 
I just got this SMS:

megsApp: Some customers may have mobile data issues, mainly WhatsApp calls. Voice calls/SMS work. We are resolving this.
 
Spoed said:
I logged "a case" with MTN prepaid support, and this morning everything is working again. MegsApp didn't even reply.
Click to expand...

9/10 their support is crap - even the first bot transferring you a real "agent" is just another bot.
 
Aaaannnnnd... it's gone again. Possible MTN are throttling MegsApp customers when usage reaches some kind of combined limit? I'm thinking, perhaps "non-expiring anytime data" is a second-class citizen, and as soon as there is any burden on the network, those users get the high-throughput applications throttled. And it is just severe throttling - I can sometimes squeeze a WhatsApp text message through, but no images or video. (edit: added more thoughts)
A VPN gets around it, so definitely SNI throttling. (edit2)
 
Last edited:
Deleted my last esim today after using most of my data up. These people can't be trusted and support is useless.
 
When it works, all is good. But - support is pretty much brain dead, as I've said before.

We've just travelled across South Africa, Cape Town to Kosi Bay. The kids managed to burn through 20gb of YouTube/Prime Video.
 
initially i had issues setting up but the whatsapp support got me sorted...this was even after 6 one evening...
 
xrapidx said:
good. But - support is pretty much brain dead
Click to expand...
The major networks aren't much better, I bought an MTN 20Gb data bundle on my MTN contract for R199 and the data wouldn't deplete, after one month of wasting a lot of time with their support I gave up and the bundle expired.
Absolute fkn idiots - best they could do is reboot your device or phone the coverage team, despite telling them I had excellent connectivity and speeds and me using data on the sim card albeit not the bundle data which is supposed to deplete first before the base data.
 
migmegs said:
Hey! Thanks for reaching out.

Unfortunately, VoLTE and VoWiFi are not currently available to MVNO providers like us.
However, we're in discussions with our partners to explore the possibility of supporting these features in the future.

While I don't have an estimated date or timeframe to share just yet, I'll be sure to keep you updated on any progress.

Appreciate your patience and understanding!
Click to expand...
Wifi calling is available for MTN clients but not for an MVNO running on MTN infrastructure? Is seems that it is just a software setting....
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X