Metrofibre, Line down after just 2 days

S

sssutututu

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I can't even get fibre of all things and it's been down for 3 days now after just 2 days of runtime.

Just before the long weekend now, a guy came and fiddled inside that small manhole and right after he left the line is dead.

No useful answer from metrofibre or Cool Ideas... just a ticket
 
  • Angry
Reactions: Yuu
Metrofibre is the pits these days most times call centre is short staff and logging a ticket will only get answered much later social media complaints no answers ... i feel your pain
 
storms1 said:
Metrofibre is the pits these days most times call centre is short staff and logging a ticket will only get answered much later social media complaints no answers ... i feel your pain
Click to expand...
Line was running 2ms 300/300. Why would someone come to the manhole, sees that the line coming from the customer's house is plugged into that black device in the manhole and all is running good, now goes out of his way to make sure the customer's line is now dead. Mission accomplished let's walk away like nothing happened

I called metrofibre and I got one that's classic. They can't help me on a saturday as it's outside of their working days and I need to wait until Tuesday. I told them that their business hours are 7 days a week and if their support is outside of working days how come they are answering my call, 2 seconds later and they dropped the call
 
Last edited:
  • Sad
Reactions: Yuu
yep same happened to me last week nothing but frustration only business enquiries are open and they cnt help straight answer
 
They came to "fix" my fibre. This is what metrofibre's technician left me with

They just came to cut my line and drove off. It's not even plugged into the same outlet anymore
20210808_122622.jpg
 
post it on social media Twitter for metrofibre
 
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