Metrofibre price increases?

Did you get a price increase for 1 September 2020


  • Total voters
    13
  • Poll closed .

Dragonman

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Hi All,

I just want to query if I am alone, but on Friday I received notification via my ISP that the infra provider for my Line, Metrofibre has just pushed price increase across the board on all their ISP's.

Essentially From 1 September, my package goes up R100pm, a 16% increase in this economic climate, and where connectivity cost should be reducing in my opinion. I called Home-connect to discuss the sudden increase and was basically told, I can downgrade or cancel my line by the 15th without penalty!

Are there any others that received a price increase notification from Home-connect or other provider for 1 September?
 
Hi All,

I just want to query if I am alone, but on Friday I received notification via my ISP that the infra provider for my Line, Metrofibre has just pushed price increase across the board on all their ISP's.

Essentially From 1 September, my package goes up R100pm, a 16% increase in this economic climate, and where connectivity cost should be reducing in my opinion. I called Home-connect to discuss the sudden increase and was basically told, I can downgrade or cancel my line by the 15th without penalty!

Are there any others that received a price increase notification from Home-connect or other provider for 1 September?

Afrihost was also forced to increase the price. We could unfortunately not absorb this increase for our clients.
 
How the frek can they increase prices in this time, that will be the death to some ISP's.
 
Hi All,

I just want to query if I am alone, but on Friday I received notification via my ISP that the infra provider for my Line, Metrofibre has just pushed price increase across the board on all their ISP's.

Essentially From 1 September, my package goes up R100pm, a 16% increase in this economic climate, and where connectivity cost should be reducing in my opinion. I called Home-connect to discuss the sudden increase and was basically told, I can downgrade or cancel my line by the 15th without penalty!

Are there any others that received a price increase notification from Home-connect or other provider for 1 September?
MFN is changing pricing from the 1st of September, can confirm so.
 
Also got this from Home-connect. Increase by R100

Think there should be a movement #fibrepricesmustfall

Prices should be going down and not up, what is happening with economy of scale. In all other countries it works like that but not SA.
 
Hi All,

I just want to query if I am alone, but on Friday I received notification via my ISP that the infra provider for my Line, Metrofibre has just pushed price increase across the board on all their ISP's.

Essentially From 1 September, my package goes up R100pm, a 16% increase in this economic climate, and where connectivity cost should be reducing in my opinion. I called Home-connect to discuss the sudden increase and was basically told, I can downgrade or cancel my line by the 15th without penalty!

Are there any others that received a price increase notification from Home-connect or other provider for 1 September?
Hi

What package and what was your old price Vs new price?
It would easier to compare to other ISPs to see if they are doing a Market related adjustment
 
Hi

What package and what was your old price Vs new price?
It would easier to compare to other ISPs to see if they are doing a Market related adjustment

It seems to bee across the board, and not package dependent. All packages have been adjusted some by 30pm others R60pm an others R100pm.
 
Afrihost was also forced to increase the price. We could unfortunately not absorb this increase for our clients.

Except you're still the most expensive ISP for MetroFibre.
I've been with you guys for just over a month on MetroFibre and I get this increase.
Time to start shopping again.
 
One thing I really don't get is how they are justifying this price increase. They are already very expensive when compared with other FNO's. On Vumatel you can get 1Gb/100Mb for R1500 from most ISP's, yet on MetroFibre you need to fork out a lot more money for 200/200 if you want 200/200. I'm not complaining about the pricing from the ISP I use, I'm complaining about MetroFibre being expensive compared to other FNO's at higher speeds.

Does anyone know why MFN is so expensive at higher speeds and why they don't offer more than 200Mbps on FTTH?
 
Well on Home Connect FNO Metro Fibre the cost went up with a full R0.01 think we can live with that

100/100mb line
 
Except you're still the most expensive ISP for MetroFibre.
I've been with you guys for just over a month on MetroFibre and I get this increase.
Time to start shopping again.
Dont agree with you here, there price is rather in line with the other ISP's

This is still the old pricing but the prices (under correction) for a 50mb lines was as below


Home Connect R998
Super Sonic R995
Mweb R999
Bitco R1049
Afrihost R1057
Axcess R1065
Cell C R1109

The above is the prices before the price increase and are taken from Fibre Tiger


Prices as per Fibre Tiger so they rather in the mid area abd depends if they pay for your install and give a router as well ( I did not check does details)
 
Dont agree with you here, there price is rather in line with the other ISP's

This is still the old pricing but the prices (under correction) for a 50mb lines was as below


Home Connect R998
Super Sonic R995
Mweb R999
Bitco R1049
Afrihost R1057
Axcess R1065
Cell C R1109

The above is the prices before the price increase and are taken from Fibre Tiger

Prices as per Fibre Tiger so they rather in the mid area abd depends if they pay for your install and give a router as well ( I did not check does details)

You're using most of the ISPs I don't / won't use.
Take WebAfrica or RSAWeb for example.
After price increases R999 and R1005 respectively.
I've personally used WebAfrica on an Openserve line with no hitches.
 
Afrihost was also forced to increase the price. We could unfortunately not absorb this increase for our clients.

I see on your site the new pricing is reflecting for new sign ups and also when I want to do a speed upgrade. However this month I still paid the old amounts. Is the increase going to be effective 1 September for new existing customers?
 
I see on your site the new pricing is reflecting for new sign ups and also when I want to do a speed upgrade. However this month I still paid the old amounts. Is the increase going to be effective 1 September for new existing customers?

New clients will pay the new prices on signup now including speed upgrades. Existing clients will start paying the new monthly feed from the 1st of September.
 
You're using most of the ISPs I don't / won't use.
Take WebAfrica or RSAWeb for example.
After price increases R999 and R1005 respectively.
I've personally used WebAfrica on an Openserve line with no hitches.
That i can understand, but then you cant say that they are the most expensive ISP on Metrofibre.

What i can see is they are a mid priced ISP but by far not the most expensive one either.

Its always a difficult juggle with ISP. Some will be happy and some will not that is the what makes it nice when the are open network and we can choose who we want to go with.
 
That i can understand, but then you cant say that they are the most expensive ISP on Metrofibre.

What i can see is they are a mid priced ISP but by far not the most expensive one either.

Its always a difficult juggle with ISP. Some will be happy and some will not that is the what makes it nice when the are open network and we can choose who we want to go with.

If you look at the current pricing as of now (WITH some ISP price increases updated) on FibreTiger there is a single ISP at 50mbps that is more expensive (Easyweb).
I was never referring to them as most expensive before the price increases, else I never would have gone with them in the first place.
It's a R70 increase on Afrihost making them more expensive than most competition, most others (who I might add were cheaper before any increase) seem to be around R50, and Axxess was only R30.
 
@Genisys : MFN's service is symmetrical, all packages have the same upload and download speeds. Vuma offers 1Gb down, but only 100up - thats a tenth of the download speed. Not everyone cares as much about their Upload speeds but they are still important. That already represents a cost saving for Vuma. Bottom line is the speeds aren't symmetrical. MFN pretty much guarantees the speed of the service over cable & locally so the speeds are very good and reliable. Another difference is that MFN is both a provider, and an ISP. So MFN owns, manages and maintains the network, in addition to providing clients with internet access too. Most ISPS dont do this - they will normally just provide internet (layer 3) over the other companys fibre. The operators in turn also dont generally do both - they normally just provide the fibre and then another company (ISP) will provide the internet.

MFN does both (layer 2 & layer 3), they provide the fibre and internet to its direct clients. As a result ISPs have much less costs and responsibilities as they dont need to carry all the costs of building and maintaining a fibre network. They simply just call the fibre operator and tell him to go fix it. Its just differing models really but to simplify the ISPs can afford to offer cheaper prices because their costs are lower. If you are signed directly with MFN you also only have to deal with 1 company. Its likely to be more reliable too since with only 1 company providing the link & internet theres less chance something can go wrong. If you are signed with an open-access ISP there will be 2 companies involved...you could be affected by outages/issues on the ISP side and on the provider side...less points of failure.

As for the higher speeds its almost pointless to offer higher than 200mbps. Vast majority of the time a large chunk of a clients bandwidth goes totally unused. Do you know how much stuff you would need to be downloading constantly to exhaust a Gig of bandwidth? Most households doing streaming, downloads, gaming etc only use their full speed a fraction of the time. Its great to watch a download fly down at that speed but then what about the rest of the time when its IDLE or downloading minimal data - all that bandwidth you are paying for will be unused which is a waste of money. Its also a waste for the ISP in this regard since the more people subscribing to these high packages will ultimately cost the ISP more money since they will need to deploy a lot more equipment. i.e instead of having 60 people all connected to one OLT now you can only have 15 people on that device since there isnt enough bandwidth to go around due to port speed limitations....MFN direct packages are more expensive than other ISPs for sure, but they do also have sister companies "Gigago & Aitsa" than have cheaper pricing that is similiar to other ISPs. The reason for it being cheaper is for the same reason... those services are deployed on other operators networks i.e SADV, Vumatel etc so there is much less cost and responsibility seeing as though they dont have to build or maintain those networks but rather just provide the internet. Some of the terms of the services can be slightly different though seeing as though they are dependant on the fibre operator... for example: time taken to fix a fault, differences in DL & Upload speeds. Below is an article on MYBB about the general increases of fibre prices in south africa. Hope this info helps :)

Do you work for MFN? Saying it's a good thing that you have a single provider is the same as saying things would be better if Telkom never had competition?

Typically the line fee is about 70% of the retail cost, so majority of the revenue goes to the fibre provider, the ISP has to do most of the work and are at the end of the day responsible for paying the FNO even in the cases where customers default.

I am also not sure why you mention Vumatel being asymmetric as they also offer 200Mbps as a symmetric service.
 
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