MFN 1000/250 upgrade

ZANAIDOC

ZANAIDOC

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Joined
May 24, 2018
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Anyone still having speed issue after upgrading to 1000/250 with CISP and MFN … after multiple calls and escalations I still can’t get over 400up.. was told mfn reset my port but that still didn’t help…
 
Hi which area are you in?
 
PBCool said:
Have you tried updating your nic driver as yet?
Click to expand...

Nic on laptop is updated to the latest driver … nic is 1gb …. When Connected directly to ont it has the same issue …

Router is asus gt-ac2900 with latest firmware and 1gb wan port and sill the same issue…

I was on a 500/500 with no issues at all last Tuesday… on Wednesday I decided to upgrade to 1000/250 and all the issues started from then…

Thanx for helping guys
 
ZANAIDOC said:
Still no feedback on this …@CoolEscalator….
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@ZANAIDOC is your issue sorted? The escalations manager told me that MFN says on their side everything is fine so the issue is on me and my equipment, However i have tested everything on my network and a openspeedtest on my network is giving me 1000/1000, This is honestly a problem from MFN side as they don't care anymore too.
 
CoolEscalator said:
Hi @ZANAIDOC. We see that you've been communicating with our Escalations team in this regard. We have requested that they call you again.
Click to expand...

Day 20 and the issue is still there … just sent another speed test to CI …. This is getting unacceptable now… 530mbps down on 1gb line ….
 
QRusherZA said:
@ZANAIDOC is your issue sorted? The escalations manager told me that MFN says on their side everything is fine so the issue is on me and my equipment, However i have tested everything on my network and a openspeedtest on my network is giving me 1000/1000, This is honestly a problem from MFN side as they don't care anymore too.
Click to expand...

Not sorted out yet … going back and forth with CI and MFN… everyone says it’s fine on their end … it’s going to be a full month soon since i decided to pay for the upgrade but still not getting what I paid for ….
 
ZANAIDOC said:
Day 20 and the issue is still there … just sent another speed test to CI …. This is getting unacceptable now… 530mbps down on 1gb line ….
Click to expand...
Same problem as you bro, you not alone, get between 520 and 650Mbps and my upload is 120-140mbps on 250Mbps up
 
ZANAIDOC said:
Anyone still having speed issue after upgrading to 1000/250 with CISP and MFN … after multiple calls and escalations I still can’t get over 400up.. was told mfn reset my port but that still didn’t help…
Click to expand...
@ZANAIDOC, please note we have shared the new speed test with MFN, we are following up on the highest level and are working to get this resolved.

The escalation team is busy with it and we apologize for the delay.
 
QRusherZA said:
@ZANAIDOC is your issue sorted? The escalations manager told me that MFN says on their side everything is fine so the issue is on me and my equipment, However i have tested everything on my network and a openspeedtest on my network is giving me 1000/1000, This is honestly a problem from MFN side as they don't care anymore too.
Click to expand...
@QRusherZA, Please kindly share your reference number so that we may investigate the matter.
 
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