Microsoft Office Non Profit Help

medicnick83

medicnick83

Paramedic
Joined
Aug 23, 2006
Messages
21,159
Reaction score
566
Location
CBD, Cape Town
Hi all,

So I'm helping a Non Profit company get access to Microsoft Office 365 (packages cost alot less per user)

We've done all the necessary and have gotten access to the admin portal - I've even (I think) setup my profile to be admin.

What we need now is to purchase 20 licenses for the business premium and then we want to move over the domain.

But I can't for the life of me figure out that purchasing of the licenses part or find it on the admin console or at least even TRY to do it.

I've logged requests with Microsoft and I was in e-mail contact with a MS member but now I see my e-mails are being blocked (SPAM) and when I called MS - they did call me back but the line keeps getting disconnected (their side)

Is there anyone locally that can help me with this - If you are able to direct me to MS assistance in South Africa, I'll gladly call them and do the rest but right now - I'm stuck and the company in question wants to move over to MS ASAP.
 
It says that we have 25 of "Nonprofit Portal (Nonprofit Staff Pricing) Trial"

We don't want a trial obviously - however, says it expires 2033/04/10

So now I'm wondering WTF is going on here.
 
medicnick83 said:
It says that we have 25 of "Nonprofit Portal (Nonprofit Staff Pricing) Trial"

We don't want a trial obviously - however, says it expires 2033/04/10

So now I'm wondering WTF is going on here.
Click to expand...

How many licences do you want? I’ll check on my dashboard what’s the process later today and how to do the support requests.
 
@Pho3nix Don't forget about me :)

If you can help - obviously, I'd like to try keep it on the forums so people can see what all had to be done, but if it's a bit more complicated or you need more info, maybe you can PM me :)

I'm desperate to get this sorted for this company.
 
medicnick83 said:
@Pho3nix Don't forget about me :)

If you can help - obviously, I'd like to try keep it on the forums so people can see what all had to be done, but if it's a bit more complicated or you need more info, maybe you can PM me :)

I'm desperate to get this sorted for this company.
Click to expand...

Sorry honestly forgot. Add all the users till you’ve used all the licences and when you’re out of licences, only then will you get the prompt to purchase new ones.

You should need 26 including your licence, you should just have to purchase one and you’ll get the discount.
 
Last edited:
medicnick83 said:
@Pho3nix Don't forget about me :)

If you can help - obviously, I'd like to try keep it on the forums so people can see what all had to be done, but if it's a bit more complicated or you need more info, maybe you can PM me :)

I'm desperate to get this sorted for this company.
Click to expand...
And when you view the Marketplace?
1684861608571.png

Also what are you getting on the Non-profit portal
 
Hi all,

So when I login to the admin centre - the first thing I can mention is that I haven't setup the 'correct domain' yet.

So it's using the "onmicrosoft.com" vibes.

I need to obviously change it over to @website.org address but I'm nervous to do that simply because I haven't done any purchasing yet.

When I'm on the "home page" of the admin site it says;

You're eligible for discounted pricing
Your nonprofit organization is eligible for discount pricing. Purchase a subscription now to see the discount.
Click to expand...

Now, as far as users go, I've setup all 22 users (including myself) and for each user, I've assigned a license but the site says "nonprofit licenses"

1684925206009.png

1684925217167.png

When I click on the LICENSES part (left side) it takes me to a page that says;

1684925109682.png

I guess what I'm trying to establish is, if I setup the custom domain, MS will obviously take over the e-mails etc and their e-mails will be correct so "[email protected]" (as an example) and then I can setup each users remotely and TEAMS and sharepoint etc will just work or not?

I don't want to do that and then e-mails etc stop working because they rely on e-mails to work at least, but they want their own TEAMS setup etc.

This is very painful that Microsoft support is so useless - I'm very sure this must be a simple process but without proper answers... MS told me it would cost X amount, which, when we did the math, came out to about R100k - so we waiting to see what option so we can purchase it and do things.
 
medicnick83 said:
Hi all,

So when I login to the admin centre - the first thing I can mention is that I haven't setup the 'correct domain' yet.

So it's using the "onmicrosoft.com" vibes.

I need to obviously change it over to @website.org address but I'm nervous to do that simply because I haven't done any purchasing yet.

When I'm on the "home page" of the admin site it says;



Now, as far as users go, I've setup all 22 users (including myself) and for each user, I've assigned a license but the site says "nonprofit licenses"

View attachment 1529181

View attachment 1529183

When I click on the LICENSES part (left side) it takes me to a page that says;

View attachment 1529177

I guess what I'm trying to establish is, if I setup the custom domain, MS will obviously take over the e-mails etc and their e-mails will be correct so "[email protected]" (as an example) and then I can setup each users remotely and TEAMS and sharepoint etc will just work or not?

I don't want to do that and then e-mails etc stop working because they rely on e-mails to work at least, but they want their own TEAMS setup etc.

This is very painful that Microsoft support is so useless - I'm very sure this must be a simple process but without proper answers... MS told me it would cost X amount, which, when we did the math, came out to about R100k - so we waiting to see what option so we can purchase it and do things.
Click to expand...

Add the custom domain and just do some level of backups to .pst often.

You’ll need to add the custom domain and then create the email addresses with the domain. Know you can do it another way but yeah :D
 
Hi all,
medicnick83 said:
So when I login to the admin centre - the first thing I can mention is that I haven't setup the 'correct domain' yet.

So it's using the "onmicrosoft.com" vibes.

I need to obviously change it over to @website.org address but I'm nervous to do that simply because I haven't done any purchasing yet.

When I'm on the "home page" of the admin site it says;



Now, as far as users go, I've setup all 22 users (including myself) and for each user, I've assigned a license but the site says "nonprofit licenses"

View attachment 1529181

View attachment 1529183

When I click on the LICENSES part (left side) it takes me to a page that says;

View attachment 1529177

I guess what I'm trying to establish is, if I setup the custom domain, MS will obviously take over the e-mails etc and their e-mails will be correct so "[email protected]" (as an example) and then I can setup each users remotely and TEAMS and sharepoint etc will just work or not?

I don't want to do that and then e-mails etc stop working because they rely on e-mails to work at least, but they want their own TEAMS setup etc.

This is very painful that Microsoft support is so useless - I'm very sure this must be a simple process but without proper answers... MS told me it would cost X amount, which, when we did the math, came out to about R100k - so we waiting to see what option so we can purchase it and do things.
Click to expand...
2 things
1) You can add the domain already,you'd need to "prove" ownership by adding a DNS record on your website hosting panel,then switch your users UPN and primary UPN to [email protected] instead of [email protected] for ease of login when you do do the switch/configuration of accounts on the machines
2) When you add the domain it doesn't "take over",you'll be in control and can swing the migration whenever you're ready. You can configure the accounts to run in parrallel,on each user's machines and then when you're ready change over and within 12hours delivery should default to your Microsoft mailboxes. I've done the same a few times
 
They basically want to run EXCHANGE on their devices, so if they open a desktop computer and laptop computer - e-mails sync across it.
 
Are you guys able to access the non-profit portal? Whenever I try to access it, it throws an error, but I’m able to access everything else (Microsoft 365 Admin / Exchange Admin portals)
 
I've managed to get everything setup - it's running nicely "NOW"

After the e-mail change (DNS etc) It was a mess - emails were not coming but it was due to the change needed 24 to 48 hours to actually reflect.
Then MS technical discovered that the old e-mail server was still 'cached' and it caused issues - they removed it and it starting working.
New users (for TEAMS) takes a few hours to reflect (so if you setup a user and immediately setup TEAMS, it says the user doesn't exist)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X