Migrating

[Piesang]

I just phoned 808 and spoke to someone. And usual it's impossible to get the name.

I wanted to migrate my one package from the Procall 120 to the MyChoice 75 because I hardly ever use it.

Then she said that I will have to pay a amount of R1710 to do so. She explained why, and I think I understand.

I got a i-Mate K-Jam on my Procall 120 and paid R1999 for the phone. So I have to pay a amount because I have a phone that's on a higher package and I want to go to a lower package that is cheaper.

But a few months ago I changed my one Business package to a Procall 120. Then I didn't have to pay anything which I understand. But why do I have to pay them if I downgrade but they don't pay me if I upgrade. I got a phone that's on a cheap package and upgraded to a more expensive package then I should've got a better phone or credit on my account.

Company policy???? Yes for sure, company policy only if the company can score.

I wonder what they are going to charge if you want to go to another Service Provider with this new Number Portability thing.

 

[doobiwan]

Considering the K-jam is around R6000 retail it's quite understandable. Your Procall minutes subsidise the phone.

 

[YelloFever]

Theoretically the money paid towards a lower subscription fee price plan is lower than a higher subscription fee price plan. i.e. The Network (MTN Pty Ltd) pays the Service Provider (Nashua, Autopage, iTalk, MTN SP etc) based on the price plan that they connect to the Network and the Service Provider uses this money to discount the subscription or to provide a device/handset.

Moving from one price plan to another, MTN will charge R350 per downward migration to the Service Provider and this is usually passed onto the customer by the Service Provider. If a subscriber moves upwards we discount this administration fee and therefore don’t charge anything i.e. The service Provider don’t have to charge anything.



The money that MTN pays is split up into Base Funding and Promotional Funding and when a subscriber migrates the network claims back the base tier funding of the previous price plan and pays out the Base tier funding on the new price plan. If there is a variance in the base tier funding the service provider will usually recoup this from the customer. The decision to pay the differential to the customer when he is upward migrating is valid, but this is entirely up to the Service Provider.



Specifically on the question below, Business Time and ProCall 120 were on the same funding levels approximately 6 months ago which could have resulted in no variance when the customer migrated. You would however need to find this out from his respective service provider.

Hope this helps

MTNDD