Some sort of tunnel maybe I'm not sure I'm not an expert.
You can dial the saix test account and test then and see what the latency is. Have you tried dialing another ISP account?
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Mind The Speed MTS Experience
- Thread starter TheCasualGamer
- Start date
Some sort of tunnel maybe I'm not sure I'm not an expert.
You can dial the saix test account and test then and see what the latency is. Have you tried dialing another ISP account?
HartsockZA
Expert Member
I kinda wish I had another ISP account right now
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Free 1GB account. Free forever so nice to do some tests with to rule out any line issues. IF it's still bad with the Free axxess account then you know who to blame.
HartsockZA
Expert Member
DSL account on a fiber line? Anyways tried and didn't even authenticate. Whatever I'm going to have a nice chat to whoever control MTS network and get to the bottom of this in the morningAxxess - Fibre, LTE, 5G, VoIP and Web Hosting
Axxess is an Award Winning Internet Service Provider. Specialising in Fibre, LTE, 5G, VoIP and Web Hosting.
Free 1GB account. Free forever so nice to do some tests with to rule out any line issues. IF it's still bad with the Free axxess account then you know who to blame.
Yes on Openserve you can use adsl and fibre pppoe details on your Openserve fibre line. It has to authenticate maybe the radius server has not caught the new account yet.
dgcarter
Well-Known Member
I moved to MTS beginning April. Also noticed higher ping times after a week or so in, but nothing I couldn't live with.
Then the Openserve temporary speed upgrade happened, which MTS quietly refused to support stating that they make no profit from my business, hence, screw me.
But the final blow was my VPN connection to the office. Unfortunately the office is a Seacom customer. But I found myself taking a round trip through London to reach my office 1.8 kms down the road. I was told that they have been asking Seacom to peer with them, but it would ultimately be my responsibility to make my case with Seacom so I can get the service I pay for.
Decided to cut my losses, paid the R500 odd calcellation penalty for the Openserve migration and signed up with RSAWEB. I tested 4 other ISPs and they all took a reasonable local route to Seacom. Can't see why MTS can't arrange the same. My line was released yesterday. Awaiting RSAWEB to pick up the line.
Then the Openserve temporary speed upgrade happened, which MTS quietly refused to support stating that they make no profit from my business, hence, screw me.
But the final blow was my VPN connection to the office. Unfortunately the office is a Seacom customer. But I found myself taking a round trip through London to reach my office 1.8 kms down the road. I was told that they have been asking Seacom to peer with them, but it would ultimately be my responsibility to make my case with Seacom so I can get the service I pay for.
Decided to cut my losses, paid the R500 odd calcellation penalty for the Openserve migration and signed up with RSAWEB. I tested 4 other ISPs and they all took a reasonable local route to Seacom. Can't see why MTS can't arrange the same. My line was released yesterday. Awaiting RSAWEB to pick up the line.
Line should still be active in the holding pool.
The Seacom issue is a problem. They only allow selective peering. MTS get transit from Network Platforms which does not have agreements wit any of the large transit companies in SA that has Seacom peering so I would imagine it would cost them quite a bit of money to get that peering active again. Financially it's not worth it.
Some other ISPs pay Seacom to peer or some use the transit provider to do that who peers with Seacom.
It's a tricky situation but let's not forget the real bad guy here which is Seacom. They chose to not openly peer anymore even though peering is FREE at NAP Africa in 3 points in SA.
dgcarter
Well-Known Member
Yeah I know Seacom is really to blame, unfortunately the latency is just not feasible in my circumstance.
But I do feel their arguments are somewhat weak, you can't charge the same as most others and deliver only part of what others provide. If you make no money from my business, why are you even supplying me?
At least the support people were prompt to give feedback and always friendly. The greater issue at hand ultimately being out of their control.
Lately ive been getting really bad service from MTS as well. My line condition is really up and down at the moment and the last 2 times ive tried getting it sorted they say its probably me using WIFI (which i dont) and they cant access the router because its my own one (which it isnt, i got their one). Service definitely hasnt been great and line quality is really bad.
Has this resolved for you? Or are you still experiencing bad quality and service?
Would be nice to hear some updates.
irBosOtter
Expert Member
Seacom's peering kak is forcing the company I work for to cancel our services with them, from 25Mb to 10Gb connections. And we will be saving a hell of a lot a year now in any case so a good move. Seacom is just full of ****.
HartsockZA
Expert Member
My crap is resolved. But yea at most I'd say it's been a troubling start for my MTS experience. Thus far it's been fine (Touchwood) I currently have two fiber lines on my property so if MTS gives me kak then I load balance to someone else. But yea I guess the net is rather busy so things are being overloaded and problems are coming up with all this surged growth.
HartsockZA
Expert Member
It's gonna bite Seacom in the ass, they'll only realize their mistakes after they fire the muppet that made that decision
cobusv
Senior Member
and too add im willing to bet that seacom happily pics up all the routes on advertisement at NAP and benefits quite happily while forcing that very same isp to route over long expensive IPT. local ISPS should boycott seacom and pay them back with their own medicine, sending their traffic overseas, same goes for SAIX/Openserve imo
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HartsockZA
Expert Member
Cool so my problemo vanished a month or so back. thus far happy. I'd rate MTS a 7.5 /10 I think lots of their interactions with Openserve are drawn out or just rubbish but on Froggy no issues.