Purchasing wireless hardware from MIRO.
The company recommends hardware that is incompatible with other hardware.
A local IT company which tested the hardware found the hardware combination incompatible due to power requirements. MIRO disputes it though evidence is not on their side as the hardware does not cover short or long distances no matter which power setting is used refuting an explanation given by them which was that my antenna was too close and too powerful for the remote location.
The company recommends hardware that is not suitable for the purpose for which it is bought.
I verbosely detailed my needs and situation and later found that the hardware would never satisfy the needs I have. MIRO technicians never advised me that the hardware will not work or that there was such a possibility. The antenna was purchased from a 3rd party but only after consulting with MIRO did I complete the purchase.
The company denies wrong doing and behind a technicality of a warranty refuses to return me to the position I would have been in otherwise had I not done business with them. It can however reasonably be expected of them that they would at least sell me hardware at cost in order to fix the incompatible hardware they sold me.
Technicians do not return calls once confronted.
The specifications stated as fact to me was incorrect and upon delivery and inspection I found that the software would not perform as promised.
I know for sure I confirmed that the router could go in to client mode as I previously bought hardware which could not even though it was called a router/AP.
Under the impression that the hardware setup was compatible I voided the warranty by installing custom software to achieve the functionality as promised.
I recommend that when doing business with MIRO always do so in writing and have them document any specifications which they sell you on. As part of the purchase agreement ask that recorded conversations be sent to your mailbox. I will personally not believe any advice given by them unless substantiated by proof from an independent 3rd party.
This whole experience was unpleasant and I incurred twice the budgeted expense and have no means of recouping the cost in the time frame as originally planned. I am now only left the option of selling the hardware at less than cost or going ahead with a project which financial risk outweighs the benefits.
I gave up and did not push the issue further knowing it will be of no use as I am a single customer with limited resources. I will instead publish this narrative on hellopeter.com also to protect other customers to ensure their dealings with MIRO is pleasant. MIRO prices are fair and usually better than that of other companies and therefore I hope their client policies will be reviewed.
The company recommends hardware that is incompatible with other hardware.
A local IT company which tested the hardware found the hardware combination incompatible due to power requirements. MIRO disputes it though evidence is not on their side as the hardware does not cover short or long distances no matter which power setting is used refuting an explanation given by them which was that my antenna was too close and too powerful for the remote location.
The company recommends hardware that is not suitable for the purpose for which it is bought.
I verbosely detailed my needs and situation and later found that the hardware would never satisfy the needs I have. MIRO technicians never advised me that the hardware will not work or that there was such a possibility. The antenna was purchased from a 3rd party but only after consulting with MIRO did I complete the purchase.
The company denies wrong doing and behind a technicality of a warranty refuses to return me to the position I would have been in otherwise had I not done business with them. It can however reasonably be expected of them that they would at least sell me hardware at cost in order to fix the incompatible hardware they sold me.
Technicians do not return calls once confronted.
The specifications stated as fact to me was incorrect and upon delivery and inspection I found that the software would not perform as promised.
I know for sure I confirmed that the router could go in to client mode as I previously bought hardware which could not even though it was called a router/AP.
Under the impression that the hardware setup was compatible I voided the warranty by installing custom software to achieve the functionality as promised.
I recommend that when doing business with MIRO always do so in writing and have them document any specifications which they sell you on. As part of the purchase agreement ask that recorded conversations be sent to your mailbox. I will personally not believe any advice given by them unless substantiated by proof from an independent 3rd party.
This whole experience was unpleasant and I incurred twice the budgeted expense and have no means of recouping the cost in the time frame as originally planned. I am now only left the option of selling the hardware at less than cost or going ahead with a project which financial risk outweighs the benefits.
I gave up and did not push the issue further knowing it will be of no use as I am a single customer with limited resources. I will instead publish this narrative on hellopeter.com also to protect other customers to ensure their dealings with MIRO is pleasant. MIRO prices are fair and usually better than that of other companies and therefore I hope their client policies will be reviewed.
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