Hi guys. Have joined the forum in the last-gasp hope that perhaps someone can help me before I have to get the professionals in! We live in a flat and thus use a communal aerial, but this has never been a problem. We have ordinary M-Net (not DSTV) and a Comcrypt 4000M decoder, which has worked perfectly for years now. However, over the last month or so we have lost M-Net and have been unable to get it back. I don't think it's the aerial, because with or without the decoder we can still get all the SABC channels, e-TV and even CSN and CTV (we live in Bellville, Cape Town), but not M-Net itself - it just gives us a soundless scrambled picture like happened to non-subscribers when Open Time used to finish at 19h00 (the decoders sometimes flashes the E3 error message, but at other times the channel number is just displayed without the corresponding green / red light for the soundtrack).
Unfortunately I don't have a manual for the decoder, so I am working somewhat in the dark regarding tuning it in, but even then I don't think that's the problem either because it has worked perfectly for years until now. I have taken the decoder in to the Multichoice office twice (they tested it there and found nothing wrong), and even swapped it out anyway on the last occasion to hopefully rule out a faulty decoder. Besides that I have phoned their call centre numerous times - only to be told on each occasion that everything shows up fine on their side re the signal. I have the decoder channels 4 and 7 allocated to M-Net, one set to M-Net signal 11 and the other to 30, but both give the scrambled picture and no amount of fine-tuning does anything besides moving the signal up / down to the next one.
Any ideas? Is there some other way to tune the frequency? One guy told me that it may be the Telkom building just down the road whose broadcasting on the same frequency may be interfering with the M-Net signal. Thanks!