Mobigamer scum

Elax

Elax

Senior Member
Joined
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Messages
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Location
Pretoria
:mad: Got an sms out of the blue that I'm subscribed to Mobigamer all of a sudden at R20 per day. True enough my airtime had dropped by R20. Fortunately they gave a landline no, and they've removed me.

How do I block ever getting signed up by these criminal lowlifes again?
 
Depends on which network you're on. There's a thread here which gives you instructions for blocking these things.
 
Isn't 'scum' a bit harsh? Sounds like they informed you of your subscription, gave you a contact number to contest it, and removed you as soon as you asked.

The bigger question is: what did you do on your phone that triggered this? Did you click on an advert or enter your number on one of those dodgy "Hey look, you're a big winner!" pop-ups?

I have *never* been randomly subscribed to anything I didn't want, so I find the knee-jerk reactions a bit astounding.
 
I never clicked anything. This is the first time since I've had a cell phone in almost 20 years that this happened to me.

With regards to the 'scum' bit. I was a tad (read a lot) pissed off at them subscribing me without entering my number on anything, or opting in anywhere. R20 was also deducted from my airtime as soon as I received the sms, and I cancelled within minutes of receiving it.

I'm also wondering at the coincidence of this happening within weeks of going from contract to prepaid
 
No, scum is exactly the right word. What is going on here is fraud, plain and simple.

I've just discovered the exact same thing on my bill, except I've been billed R 600.00 for "Content Services" that I've never subscribed for.

I have received exactly 1 reminder SMS from MobiGamer and I assumed it was a fishing scam trying to get me to confirm my number is active, so I ignored it.

I work in IT and I am acutely aware of digital security issues and have NEVER EVER subscribed to any such thing.

These services are subscribing numbers without the permission of the SIM card owners and it's FRAUD.

You better believe that there are going to be some very unhappy Vodacom employees when I get to their customer store later today and tell them what I think of this.

Somebody is giving me that 600 back. And fast. Otherwise I'm unleashing the dogs of war.
 
SiliconKid said:
You better believe that there are going to be some very unhappy Vodacom employees when I get to their customer store later today and tell them what I think of this.
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If you think the Vodacom employees at a store had a thing to do with your misery, you're the scum. Honest to god it annoys me how stupid some people are when it comes to lodging complaints, and making poor frontline staff's lives a misery. There's a guy I know at the moment who is e-mailing an international company's CEO because his ten year old device's battery has finally died, and he is super unhappy about this (never mind it only had the usual two year warranty). If that guy thinks he's changing anything by what he's doing he isn't. Nor will you if you take the attitude above.

Go into Vodacom, sure, but don't go in on the war path as if the people there personally insulted you. If you do that, you deserve the next R600 being taken off your account and I'll personally sign you up to a few services.
 
Foxhound5366 said:
If you think the Vodacom employees at a store had a thing to do with your misery, you're the scum. Honest to god it annoys me how stupid some people are when it comes to lodging complaints, and making poor frontline staff's lives a misery. There's a guy I know at the moment who is e-mailing an international company's CEO because his ten year old device's battery has finally died, and he is super unhappy about this (never mind it only had the usual two year warranty). If that guy thinks he's changing anything by what he's doing he isn't. Nor will you if you take the attitude above.

Go into Vodacom, sure, but don't go in on the war path as if the people there personally insulted you. If you do that, you deserve the next R600 being taken off your account and I'll personally sign you up to a few services.
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Dude, nobody deserves to have money taken from them for a service they never wanted. And Vodacom is the fsp with access to your funds that allows this to happen.

Sometimes a high horse is nothing but a donkey.
 
evilstebunny said:
Dude, nobody deserves to have money taken from them for a service they never wanted. And Vodacom is the fsp with access to your funds that allows this to happen.

Sometimes a high horse is nothing but a donkey.
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That's my point actually. If you waltz into a Vodacom store like that guy is promising to do on your donkey, you deserve everything you get and I have zero sympathy. Go in like a human and just try resolve things with a human, without going to Defcon 1 each time, and EVERYBODY's lives will be better.
 
C@sparis said:
WOW ...
That's all I can say about a comment like that!!
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Yeah, what a tit :crylaugh:

Besides the front-line staff at a Vodashop, and the useless telephone agents, who else are there to approach? The store manager? My bet is that you won't get further than that.
 
SiliconKid said:
You better believe that there are going to be some very unhappy Vodacom employees when I get to their customer store later today and tell them what I think of this.
Click to expand...

Slootvreter said:
Yeah, what a tit :crylaugh:
Click to expand...

Slootvreter, there are two kinds of people in the world. You and SiliconKid, and then people like me. It's far less hypocritical on my side of the fence, trust me. People will moan about how bad they're being treated in their jobs, and then they'll go out as clients and make their service providers' lives a hell ... and it doesn't matter who that person is, it's just venting to them.

The solution here is simple: report the issue to Vodacom. If the answer you get isn't satisfactory, you leave Vodacom (porting your number with you if you're really sentimental about it). Want to stay on Vodacom because the positives outweigh the negatives? Then stay! At no point do you go and make somebody else's life miserable because yours happens to be already.
 
Foxhound5366 said:
Slootvreter, there are two kinds of people in the world. You and SiliconKid, and then people like me. It's far less hypocritical on my side of the fence, trust me. People will moan about how bad they're being treated in their jobs, and then they'll go out as clients and make their service providers' lives a hell ... and it doesn't matter who that person is, it's just venting to them.

The solution here is simple: report the issue to Vodacom. If the answer you get isn't satisfactory, you leave Vodacom (porting your number with you if you're really sentimental about it). Want to stay on Vodacom because the positives outweigh the negatives? Then stay! At no point do you go and make somebody else's life miserable because yours happens to be already.
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Yada yada whatever.

If I get subscribed to a WASP and I never did it, and get charged X amount per day, and I can never get this money back, I blame the operator.
 
Some of the replies here are hilarious.

I love the the liberal cry babies who want to love everybody in the world, even when they're getting screwed over.

That's precisely the problem in this country. There is NO proper customer service, no concern for the customer, and zero interest in the customers rights. They are literally stealing our money, and openly admit it, and basically dare us to do something about it, which we can't.

I went there today, raised the issue, told them I was not amused and got told this:

1. I was subscribed to THREE WASP services I didn't subscribe to, not one.

2. Two of those services were subscribed to within 7 seconds of each other. So that confirms that an automated system is doing this and the SCUM who are stealing the publics money probably have an inside man at Vodacom helping them to get around the verification etc.

3. Vodacom acknowledges that I am being billed for those services, admits that I most likely didn't subscribe to them, and also makes it clear that they give exactly ZERO f---cks that my money is being stolen because "It's not their problem, they are not responsible, they are only the billing agent".

I didn't rev the sales guy at the store because he was a nice guy and he tried his best to help, and admitted that it looked bad to him and that he wouldn't be happy about it either. But he has no power to do anything about it, so it's pointless getting angry with him.

What I DID do, however, is downgrade my master account right there today, which was pending an upgrade, to the smallest possible data only account I could. And that will be the last contract with Vodacom or any other local Cell SP ever. My next phone is getting paid for cash and imported and I will be running all of my phones on pay-as-you-go SIM cards with data from 3rd parties from now on.

I will not be getting screwed over by the cell phone companies in this country anymore, they are nothing but legalised crime syndicates who are allowed to do as they please.

I actually can't even be bothered to pursue the R 1000.00 they've stolen from me so far because I can already see from the many other posts online that nobody is getting anywhere with them and nobody is getting refunded.
 
@Foxhound5366:

You are the single biggest problem with South African customers.

We don't complain, we don't make enough of an issue, we don't want to "make a scene", and we constantly just bend over and take it.

So far they have STOLEN R 1000.00 of my money over 3 months, and today when I raised the issue at their customer service store, they admitted it, and then told me they can't do anything about it at the store and I will have to deal with their customer service help line over the phone, but they don't think it will help much because Vodacom is just the billing agent and not responsible for what the 3rd party WASP service providers do.

Really ?! So you are ALLOWING these service providers to:

1. Sign people up for services that they did not sign for, agree to, or in any way give permission for.

2. Then allowing those service providers to STEAL MY MONEY via YOUR billing system and are .... wait for this ... TAKING YOUR CUT on that stolen money!

But you aren't responsible ?!

This is so unethical it defies belief.

I will never see that R 1000.00 again, and nobody cares, because that's just "doing business" in SA these days.

Save your childish idealistic notion of how life works for other people living in the same fantasy as you.

I live in the real South Africa, in the real world, where live is harsh, and it's all about survival.
 
SiliconKid said:
@Foxhound5366:You are the single biggest problem with South African customers..
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That's all you take from what I said? YOU were the person who said you're going in with the intention of ripping into whichever poor sucker was on the front line. I said that was unwise and that made you the problem. I gave some sensible advice in terms of what to do about the problem, and then move on with your life peacefully. You think life in South Africa is "all about survival", then you're living in a dog-eat-dog world ... and guess what, that makes you a dog. Is that what you want to be?

I'm not making any judgements on how or why you got signed up to the WASPS. Hell, for all you know somebody took your phone and signed you up by accident or deliberately. You don't know, that's the bottom line: without knowledge, choosing to fly off the handle is premature and frequently counter-productive.

Don't make other people's lives a misery because you're miserable yourself: not R1000 and not R1000 000 justifies that. Nobody is forcing you to stay with any service provider, and nobody is forcing you to act like a spoiled child having a tantrum about it. Bad stuff happens, grow up and move on. All clear? Clear.
 
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