Mobigamer scum

[SiliconKid]

The solution here is simple: report the issue to Vodacom. If the answer you get isn't satisfactory, you leave Vodacom (porting your number with you if you're really sentimental about it).

Your stupidity really knows no bounds, does it ?

1. Where in that soppy doe eyed rhetoric of yours have you addressed the issue of me getting my STOLEN money back?

Oh wait. Nowhere! Because you don't have any actual practical advise. Only liberal drivel about loving everybody.

2. Leaving Vodacom doesn't help because MTN and CellC are just as bad ... with worse coverage!

3. Anybody who thinks that keeping a cell number is sentimental is complete moron who clearly has no practical experience in the real world.

You do realise that a persons cell phone number is practically an integral part of their identity these days, right? There are people who have my cell phone number who I can't even remember giving it to, who will randomly get hold of me for business reasons on that number. I cannot afford to lose my number and will not lose it unless I'm forced to and it's completely unavoidable.

And yes, you can port the number, I've already that once from MTN to Vodacom, because MTN were also useless and their service was also appallingly bad.

But porting is:

a. A pain in the a__ss

b. Pointless because changing providers accomplishes nothing. See point 2 above for clarity.

 

[LazyLion]

My 73 year old dad was also subscribed to them somehow.

 

[SiliconKid]

@Foxhound5366:

No. Not clear.

My money was stolen. It's unacceptable. And I want it back, and I want justice, but I'm not going to get it.

We ARE living in a dog eat dog world. Are you deaf, dumb and blind? What country are you living in? If you can't see that then you must be living a very sheltered life because I see it everywhere, all the time, every day.

It is completely unacceptable that R 1000.00 of my money can be stolen like this and there is zero accountability across the board.

And no. Nobody took my phone and signed up for anything. I work in IT and work with digital security all day long. I know what I'm doing. My own wife can't even access my phone, let alone a stranger. And my phone is always on me.

But aside from that, being signed up for TWO services 7 second apart clearly indicates that an automated batching system is being used to sign people up for these services without their knowledge, which is outright fraud.

The Vodacom employee who helped me today admitted that he's had an increase in these kinds of enquiries lately and something is clearly going on all of a sudden.

It's blatant and criminal, much like everything else going on in this country these days.

Wake up and take a reality check.

 

[supersunbird]

Go rip the CEO and upper management a new one, the front line staff have no say or power in enabling these WASPs to steal your money

 

[SiliconKid]

Go rip the CEO and upper management a new one, the front line staff have no say or power in enabling these WASPs to steal your money

Which is precisely why I left the service guy alone today and didn't bother to tear into him, because it would have been a pointless exercise.

I wanted to though, because the injustice of what Vodacom are doing, and the lack of ethics, is beyond shocking.

We all know that the CEO and upper management are uncontactable and insulated from the customers. Their entire "customer service" (which is a misnomer for Vodacom) system is designed to prevent you from ever getting to anybody with authority.

The whole problem with this kind of thing is that at the hourly rate I earn, it's not even worth my time to chase that R 1000.00 and fight to get it back, because the stress it will cause me, the time it will waste, and how angry it will make me, just isn't worth it.

But the principle matters, and I'm fortunate to be in a position where I don't really care about R 1000.00 capped loss these days, I can just roll with it.

Other people cannot simply absorb that kind of loss, R 1000.00 is a lot of money to them. And what do they do?

The same as me. NOTHING. Because we have no recourse against those criminals.

And it sucks.

 

[Foxhound5366]

@Foxhound5366:

No. Not clear.

My money was stolen. It's unacceptable. And I want it back, and I want justice, but I'm not going to get it.

We ARE living in a dog eat dog world. Are you deaf, dumb and blind? What country are you living in? If you can't see that then you must be living a very sheltered life because I see it everywhere, all the time, every day.

It is completely unacceptable that R 1000.00 of my money can be stolen like this and there is zero accountability across the board.

And no. Nobody took my phone and signed up for anything. I work in IT and work with digital security all day long. I know what I'm doing. My own wife can't even access my phone, let alone a stranger. And my phone is always on me.

But aside from that, being signed up for TWO services 7 second apart clearly indicates that an automated batching system is being used to sign people up for these services without their knowledge, which is outright fraud.

The Vodacom employee who helped me today admitted that he's had an increase in these kinds of enquiries lately and something is clearly going on all of a sudden.

It's blatant and criminal, much like everything else going on in this country these days.

Wake up and take a reality check.

SiiconKid, are you still not getting it? NOBODY, least of all me, is saying that it's right that you lost money. Nobody is saying that nobody should be accountable for that. I AM saying that you are still responsible PERSONALLY for your own reactions to a scenario, and ripping into some front-line staff because you feel emasculated by The Big Bad Wolf behind the scenes that you can't identify or get back at just isn't right or excusable.

I also see people like you every day, who're angry and ready to blow at any minor annoyance. Trust me SiliconKid, people like you aren't a joy to live around: you're like grenades just waiting for somebody to pull your pin. Look in the mirror and ask yourself if that's who you want to be, and if the cost of your humanity is R1 000. I also get angry at injustices, but I try and not make other people's lives a hell if I recognise they weren't in any way responsible. Congrats on downgrading your Vodacom contract: just go and shift off the network altogether and vote with your wallet, not your mouth.

 

[C@sparis]

Admin lock this thread. It's got out of hand

 

[Toxxyc]

I think what Foxhound is (unsuccessfully) trying to say is simple (and he can correct me if I'm wrong):

Yes, your money was stolen, and it's wrong. You are within your rights to demand it back. BUT, it is not the fault of the desk jockey at the Vodashop in your nearest mall, so there's no need to yell at him.

When **** like this happens to me I handle it calmly at first, specially when dealing with the front-line people who have NOTHING to do with my issue. It helps nobody to yell at them, you're getting angry at people who cannot help you and you're messing up a simple salary drawer's day. However, when I am not assisted properly I will request a manager and explain the situation to him/her. They are people with pull, people who can assist. If they won't, THEN I will get angry and yes, sometimes cause a bit of a scene. It's also with them where you'll get results, not with the min-wage lady who's trained for 2 days before being stuck behind a screen in the store. She won't leave either, because she's just too happy to have a job in this country.

I would fight tooth and nail for my money, and I have in the past (for amounts as low as R53 in one case), but you need to fight the fight correctly. Going balls to the wall at the wrong people doesn't help and, honestly, isn't going to get you helped any faster. Managers and owners - they're the people you should corner for results.

 

[Foxhound5366]

I think what Foxhound is (unsuccessfully) trying to say is simple (and he can correct me if I'm wrong):

Unsuccessfully? That's exactly what I said Good that somebody else agrees.

 

[akescpt]

seems vodacom is looking for new income streams. they in the news with the banking fraud and now with this. with this they even taking a cut of the wasps profit. aren't they governed by icasa or somebody? surely this should be taken further.

 

[Toxxyc]

Unsuccessfully? That's exactly what I said Good that somebody else agrees.

Doesn't seem like it's understandable though.

 

[Foxhound5366]

Doesn't seem like it's understandable though.

It's the old "horse to water" thing. If you're not ready for the truth, you can't accept the truth. Somebody on a war path isn't gonna take lightly to being told they have the wrong attitude, lol. My big failure is I don't have much patience with that sort of person to try and couch the truth in all sorts of soft little kiss-ass phrases. That's where women have a much better approach to these things.

 

[C4Cat]

The only solution is to dump Vodacom completely and ensure they never ever get any money from you for anything ever again.
I wasn't on contract so it was easy to do. I moved to Telkom Mobile who may not have the save coverage as Vodacom but they don't allow BS like this wasp fraud or automatic out of bundle data depletion etc. Complaining to VC is useless because they know exactly what they are doing here, it's intentional, so complain with your wallet. Only if they start losing customers every time this **** goes down will they take notice and only if everyone who has been through this, dumps them completely once and for all.