Months notice for ADSL line transfer

[Alan]

Is this standard practice for ISPs to have to give a months notice to transfer a line back to telkom?

 

[MWEBHelp]

Is this standard practice for ISPs to have to give a months notice to transfer a line back to telkom?

Hi Alan, send me a PM with your MWEB details and I will have a look into this for you.

 

[Alan]

Thanks but am I am not with MWEB but Webafrica unfortunately nobody is replying to my inquiry in the relevant thread.

 

[Zertop]

Is this standard practice for ISPs to have to give a months notice to transfer a line back to telkom?

I don't know about a months notice, but it definitely takes a while to transfer it back.

 

[vicv]

To transfer the line back to Telkom takes between 5 and 14 days AFAIK. Although it should happen fast

Edit: MWEB Guy, what are you doing here?

 

[Alan]

I'm aware about the time it takes to transfer the line. Just surprised I have to give a months notice.

 

[MWEBHelp]

To transfer the line back to Telkom takes between 5 and 14 days AFAIK. Although it should happen fast

Edit: MWEB Guy, what are you doing here?

Just trying to help

 

[vicv]

Just trying to help

Poor MWEB Guy not getting off for the holidays like most other reps

I won't give you flack over the holiday season

 

[MWEBHelp]

Poor MWEB Guy not getting off for the holidays like most other reps

I won't give you flack over the holiday season

Thanx, I really appreciate it

I hope you have a great and safe new year.

 

[vicv]

Thanx, I really appreciate it

I hope you have a great and safe new year.

Thanks, same to you

Being nice to MWEB Guy feels weird, yet heartwarming...

 

[Alan]

Webafrica claim they cannot 'wave' the the months notice because my invoice has already been generated :erm:

Edit: surely somebody around here has transferred a line from an ISP and knows whether they had to give a months notice or not.

 

[InTheCube]

The administrative process to usually takes about 1 week, but some ISPs slap on further notice periods.

With MWEB, I had to give a calendar month's notice. With Afrihost, it had to be done before the next billing cycle (25/26th of the month). Telkom is the best - they do it ASAP. Sometimes it's even less than 7 days, and they will bill you pro-rata, instead of a full month.