- Apr 4, 2014
They are pushed through a welcomed channel, great support. Don't know about the general consumer, but on business level it is sublime. Acer is also trying hard to push in this direction... Lenovo on the other hand needs a better local "authorised" distributor.I did not peg Dell there... Interesting!
Only thing I don't like about there support, is the after hours support. Then the local offices is closed and if you phone, you get put through to an Irish bloke who does not know how to speak English (they claim that they do). Also, any support call that can take 5 minutes, usually takes up to 30 or 40 minutes, where you wait most of the time listening to the guy n the other side typing.Dell FTW. Great products and warranty second to none.