ekkemyself
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- Aug 27, 2008
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During the last 3 weeks I ave bought the MTN 24hr uncapped bolt on data bundle 4 times. I beleive that MTN is fraudulently selling these bundles to a unsuspecting public, and if it is not commiting fraud, what they are doing is an unfair business practice.
Let me relate my experience.
These bundles does not work for 24 hours. It works fine until just after 12 at night, when they stop working. Thus, if you activate this bundle at 23H55, you will have only a few minutes use before it will not work anymore. They know this.
I have already been credited twice with R50 airtime after complaining about this. That is the cost of the bundle. I have been told to phone customer services (173) before I buy one of these bundles. This I did do before buying the third bundle, and have been assured by the rep that the glitches have been sorted out. I went and in good faith bought another, for which I have been credited as well.
A supervisor actually told me to ask to speak to a supervisor when I phone again as the reps are not up to date with these bundles. A rep told me to activate the bundle a six in the morning, as I would then be able to use it for 18 hrs before it stops working. The same supervisor mentiond above told me that as far as she was concerned, the bundles works just fine. 18 hrs is not 24 hrs!!!!!
Another bundle stopped working at 12 at night, and then magically came back to life at around 11 in the morning. I therefore had just over 12hrs use of it as it deactivated exactly 24hrs after I activated it. MTN sold me a 24 hr bundle knowing full well that that it does not work for 24 hrs. I was redited for this one.
Over and above this, I have been told not to complain again as they would assume that I am fraudulently trying to exracate money from them, as, as far as they, the costomer services, are of the opinion that there is nothing wrong with these bundles.
I think it is a classic case of the marketing department pushing for the implementation of these bundles, before the technical guys were ready. Now, we, the consumers have the bear the inconvenience of this.
DO NOT BUY THESE BUNDLES IF YOU INTEND TO USE IT LATER THAN 12 AT NIGHT!!!!!! I think MTN should either sort out the glitches ASAP or discontinue these bundles, because the are ripping of the consumers.
Let me relate my experience.
These bundles does not work for 24 hours. It works fine until just after 12 at night, when they stop working. Thus, if you activate this bundle at 23H55, you will have only a few minutes use before it will not work anymore. They know this.
I have already been credited twice with R50 airtime after complaining about this. That is the cost of the bundle. I have been told to phone customer services (173) before I buy one of these bundles. This I did do before buying the third bundle, and have been assured by the rep that the glitches have been sorted out. I went and in good faith bought another, for which I have been credited as well.
A supervisor actually told me to ask to speak to a supervisor when I phone again as the reps are not up to date with these bundles. A rep told me to activate the bundle a six in the morning, as I would then be able to use it for 18 hrs before it stops working. The same supervisor mentiond above told me that as far as she was concerned, the bundles works just fine. 18 hrs is not 24 hrs!!!!!
Another bundle stopped working at 12 at night, and then magically came back to life at around 11 in the morning. I therefore had just over 12hrs use of it as it deactivated exactly 24hrs after I activated it. MTN sold me a 24 hr bundle knowing full well that that it does not work for 24 hrs. I was redited for this one.
Over and above this, I have been told not to complain again as they would assume that I am fraudulently trying to exracate money from them, as, as far as they, the costomer services, are of the opinion that there is nothing wrong with these bundles.
I think it is a classic case of the marketing department pushing for the implementation of these bundles, before the technical guys were ready. Now, we, the consumers have the bear the inconvenience of this.
DO NOT BUY THESE BUNDLES IF YOU INTEND TO USE IT LATER THAN 12 AT NIGHT!!!!!! I think MTN should either sort out the glitches ASAP or discontinue these bundles, because the are ripping of the consumers.
