mtn active down ?

J

jvk

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anyone else having problems with this site ? i finally got on and it tells me that my password has changed in the last 48 hours so the sending me a verification code, but i never change my password ! havent even logged on in the last 3 months ! then when they send me the verification code, i enter it and press submit but nothing happens !!!! when i eventually press submit again it say invalid code ! whats going on with this site ???????
 
similar problem

I have been getting this message for the last 3 months. I have no been able to access my account. I logged a "dispute" with MTN 2 weeks ago and they said someone should get back to me.... i still haven't heard anything.

This is the error i get when trying to log on:

java.lang.NullPointerException
 
lepy said:
This is the error i get when trying to log on:

java.lang.NullPointerException
Click to expand...
Yip. Been like that for the past 3-4 months. When using IE6 it just sits idle after entering my PIN. Firefox 3 gives me the exact same error.
 
yeah i got the same error BUT then it asks me to run a app on the site, i click yes and wait for about 10 minutes (no lie!) and it works ! i guess it justs very very slow for some reason ....just wait until it gives you an option to run the java or something and then wait...once you logged in it seems to work fine and speedy again....
 
oh and as for the idle situation after entering your pin : i refreshed the page ! and it worked ! i probably got lucky :)
 
Yah, its broken. Wonder whats up :/
 
Hi
MTN is aware of this, the support personnel are attending. Will let you know once its up again.
Regards
DD
 
DD it would be nice if they fixed the site so that it works more often than not. even when it works it takes a few attempts to get in, i have never been able to get in the 1st time.
 
Seems to be working now, but I cannot select the other two numbers on my account.

I get the following message:
System Message
Access Forbidden
You are not authorised to view this page.
Click to expand...
 
Cannot get access. Get error message "Stack overflow at line: 73" after entering cellno and pressing Enter.
 
its like virgin site of late... can login and then you can...
 
Yea it seems like it and I am actually really considering porting now... I hope they actually sort everything out asap as they are not making good name at the moment...
 
I've been with MTN for about ten years now and I figure the least I can expect is an explanation.

I need to submit a cellphone expense claim and if I don't have a statement I'm out of pocket.

Sigh.
 
MTN Active's SSL certificate has expired.
After holding for 8 minutes on 808 to report this I hung up.
 
BrendanD said:
I've been with MTN for about ten years now and I figure the least I can expect is an explanation.

I need to submit a cellphone expense claim and if I don't have a statement I'm out of pocket.

Sigh.
Click to expand...

Thats my problem - and when my bill is incorrect, no matter how small, I'm expected to fix it before getting a refund - these days I don't even get a bill without a helluva fight - I think I had to phone 808 six/seven times this month. Its ridiculous.

I than had an issue with them saying I used 300MB of data on MY CELLPHONE - called 808 - was on the phone for about 20something minutes before the brightspark who had no clue eventually put me on hold for a good 5-7 minutes, and then he dropped the call when he realized I wasn't going anywhere.

MTN don't give a **** about their customers.
 
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