MTN and CellC set the record straight

Instead of admitting that they where wrong, they claim to be open different hours. Now we can all see that they are the only 2 companies that dont have all hours support. Shame.
 
Instead of admitting that they where wrong, they claim to be open different hours. Now we can all see that they are the only 2 companies that dont have all hours support. Shame.
 
Everyone needs to keep in mind that there is a very big difference between having someone to answer the phone 24 hours a day and actually being able to resolve your query / problem 24 hours a day. Big difference. Instead of having people sit by the phone waiting for calls simply to LODGE a complaint on a system and give the client a reference number, the company can save money by using a IVR System to generate a reference number, record the client's discription of the fault / query and have that info forwarded to an analyst / technician during business hours.

We have more than enough bs'ing going on in South Africa. MS Announces what retail prices for the XBox 360 games should be, retailers charge more and wonder why uptake is less than anticipated. New Games overseas = $59. Local pricing for new games = $79. Duh. Same applies to 24 hour Support. You can call and report the problem to Telkom, but nothing will get done until the next business day when the technician is given the problem, adds it to his/her already full roster and calls you in 2 day to find out what the problem is. The SA Consumer is taken for nothing more than mindless sheep with cash instead of fleece.
 
Well the others just say 24 hour support but after waiting 30 or more minutes for an answer your query is hardly ever solved anyway
 
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