MTN - are they all brain dead?

[Sieg]

I have been trying since 24th April 2009 to get MTN to reply to my letter.

Yesterday I had my one and only response from MTN. It was a “private number” showing on my cellphone. I did not take the call. There was a message. It went as follows: “hel low, how r u dis is flflkxvjlkvjlkfjoj0 from emtee en. Weel kull u laydir.” This call was at 11 yesterday morning. Nothing further from them.

Now, they have:
1. My landline numbers (all three);
2. Four e mail addresses;
3. My Skype addie;
4. My facebook entry;
5. My home address and home telephone number;
6. My office address;
7. My fax numbers: all three of them;
8. My post box address;
9. My income tax reference number [I kid you not]
10. My company number;
11. My identity number with picture;
12. My partner's contact details; and last but not least;
13. My cellphone number.

But can they respond? I am not holding my breath.

How about arranging a funeral for MTN for the weekend? If they are brain dead, then we should bury them. It is the right thing to do.

Sieg

 

[Pitbull]

Ever thought about posting your problem here to see if someone can help you ?

All I'm seeing in the above post is how someone can reach you. Will be pretty hard for someone who might be able to assit you with whatever problem you have unless they know what the problem is

Just a thought ...

 

[Voldemort]

Ever thought about posting your problem here to see if someone can help you ?

All I'm seeing in the above post is how someone can reach you. Will be pretty hard for someone who might be able to assit you with whatever problem you have unless they know what the problem is

Just a thought ...

Agreed

 

[ST46]

Agreed

WADR - I am in weekly (in fact almost daily) email contact with one of the billy query clarks who still has not rectified my problem / sorted out my query / come back to me / returned my calls / resolved the issue...and he is well aware of the problem and his lame excuse is that he is soooo backlogged that he just doesn't have the time and he has all my details.....

 

[Drone 42]

I have also had a problem with MTN the last couple of months. I have been trying to get a contract transferred from my mothers name into my name since 16 March. I filled in all the forms at a MTN shop with bank statements the works. They told me it should take a week. Two and a half months later and still nothing. I have been back to the shop, they tell me it is MTN that has a back log and that they fax the papers through every week. When I phone 808 I get no help from them they just say they have not received the forms yet or they are probably busy with it still. Today I called and spoke to somebody, probably the most useless person I have spoken to yet at 808. When I asked her to speak to a supervisor or manager she gave me a long story about them not taking calls and kept on interrupting me when I try and talk to her. Eventually after I insisted to speak to a manager she said she will transfer me but the line just went dead, no music or nothing although I was still connected. A waited a few minutes but nothing. They say the calls are recorded and I hope somebody will listen to that call. I have emailed them a couple of times on the MTNSP site and have never gotten an reply. I complained on Hellopeter wit no reply more than a month ago. So what else can I do.

 

[flenters]

port vc