Brawler
Honorary Master
- Joined
- May 23, 2006
- Messages
- 13,219
- Reaction score
- 4,453
Hi.
I have one contract with MTN so they obviously have all my details.
Woke up this morning to a "We've got your order" message from [email protected]. with a reference number.
I also had an OTP SMS from 'MTNApp'. Can't see the number.
Both email and OTP seem legit.
I phone MTN customer care and tried to navigate the robot menu which is a mess. Reached a few dead ends where there is literally just silence but the call is still connected. Eventually speak to someone about fraud and they put me through to someone else. While on hold for 30 minutes I tried to go to mtn.co.za to change my password but there is no login portal anymore?
I tried to give them the reference number but they did not recognize it. I told them the email is from [email protected] to which they responded that is not MTN (even though every emailed statement from MTN is from that number). ok?
Anyway agent says there is no new orders in my name.
I ask the agent can I log in and change my password online and she said yes. I ask her for the URL and she says they don't have a website you can log in to anymore. She says they only have an app.
I try to open the app and it crashes 3 times in a row. Android reports bug in cache.
Is it coming to a stage where you can't use this company due to sheer uselessness?
On the phone again to hopefully catch someone more useful and that I am not going to get a wopping bill in the mail.
I have one contract with MTN so they obviously have all my details.
Woke up this morning to a "We've got your order" message from [email protected]. with a reference number.
I also had an OTP SMS from 'MTNApp'. Can't see the number.
Both email and OTP seem legit.
I phone MTN customer care and tried to navigate the robot menu which is a mess. Reached a few dead ends where there is literally just silence but the call is still connected. Eventually speak to someone about fraud and they put me through to someone else. While on hold for 30 minutes I tried to go to mtn.co.za to change my password but there is no login portal anymore?
I tried to give them the reference number but they did not recognize it. I told them the email is from [email protected] to which they responded that is not MTN (even though every emailed statement from MTN is from that number). ok?
Anyway agent says there is no new orders in my name.
I ask the agent can I log in and change my password online and she said yes. I ask her for the URL and she says they don't have a website you can log in to anymore. She says they only have an app.
I try to open the app and it crashes 3 times in a row. Android reports bug in cache.
Is it coming to a stage where you can't use this company due to sheer uselessness?
On the phone again to hopefully catch someone more useful and that I am not going to get a wopping bill in the mail.
