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You mean you want it for free?
Of course it's fair.
Listen Dumbo. Maybe you will understand it this way.
You rent a car at R1.00 per km and you drive 100 km. That is R100, not so.
When you take the car back, they say "The odometer is faulty" so we tracked you with NetSat and you drove 150 km. So you must pay R150.
Will you pay? Stoopid if you do.
When you purchase a service, it must be in good working order. If not, you are not liable for payment by common law.
Read this 10 times. Maybe then you will understand.