MTN Black Friday Discussions

To everyone having issues with datashare on the 500 gig deal. I have the call where i signed up recorded and i asked a few times the agent if it was 100 or 400 gig that was shareable and they confirmed it as being 400 gig shareable. At this point i am going to escalate it to Jacqui and co and if they dont sort it out before year end i am going to cancel as the main reason i got the 500 gig deal was for datashare as opposed to the 150 gig deal where only 50 gig was supposedly shareable. Pathetic how they treat paying customers. Also how do you change payment from debit order to EFT as someone mentioned earlier.
 
Gamer_ROG1 said:
To everyone having issues with datashare on the 500 gig deal. I have the call where i signed up recorded and i asked a few times the agent if it was 100 or 400 gig that was shareable and they confirmed it as being 400 gig shareable. At this point i am going to escalate it to Jacqui and co and if they dont sort it out before year end i am going to cancel as the main reason i got the 500 gig deal was for datashare as opposed to the 150 gig deal where only 50 gig was supposedly shareable. Pathetic how they treat paying customers. Also how do you change payment from debit order to EFT as someone mentioned earlier.
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dont cancel

we will win this war

i also got a response from ebbedene saying they looking into the issue
 
So i went in to the MTN app to see if it still said 0 gig being shared and had a host of glitches. First datashare was turned of itself. Then had this joke on MyMTN app
 

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Looks like MTN is one big frustration. Every time I swear a am going to cancel my contracts and they just catch me again.

This time with this 1TB deal. Looks like they build it from 7x 110GB deals and other random ones to get to 1TB. Now my home wifi data was only loaded with 1x 110GB. And call center just says that is what the contract say. Anyone else on this deal?

As a after thought for the guys struggling with datashare and what was promised. In 2016 they did not load my additional 50gb promo as per the original BF deal. After I got hold of a supervisor she said she will work trough the recording of my call and what was agreed upon. So maybe there is still hope.
 
Has anyone taken up a sim only contract (non BF) that wasn't due for upgrade and managed to upgrade it to the BF deals?
 
Leisure Larry said:
This has been an absolute nightmare for me. 8 days and still no connectivity after numerous 2 hour phone calls leading to a dead end with a bill to pay. When I asked to cancel, the MTN idiot, I mean champion says I will pay a penalty.
How do I pay you for something that doesn't work and then you want me to pay a penalty for it when I want to cancel!

Guys please forward email addresses of seniors. I want to email complaints before day 10.
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emailed MTN execs as per post 5,825 and a few more on Friday 18/12 7:30am, got responses immediately. By midday I was still not connected. Emailed again and was connected instantly. Promo bundles loaded on Sunday 20/12
 
Gamer_ROG1 said:
To everyone having issues with datashare on the 500 gig deal. I have the call where i signed up recorded and i asked a few times the agent if it was 100 or 400 gig that was shareable and they confirmed it as being 400 gig shareable. At this point i am going to escalate it to Jacqui and co and if they dont sort it out before year end i am going to cancel as the main reason i got the 500 gig deal was for datashare as opposed to the 150 gig deal where only 50 gig was supposedly shareable. Pathetic how they treat paying customers. Also how do you change payment from debit order to EFT as someone mentioned earlier.
Click to expand...
I was told that 200GB of the 400GB will be shareable.

What phone recorder app do you guys use? I wish I also recorded my long winded phonecall.
 
B_Real420 said:
I was told that 200GB of the 400GB will be shareable.

What phone recorder app do you guys use? I wish I also recorded my long winded phonecall.
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I'm sure they record all calls regarding upgrading. My problem is I didn't ask about sharing.
 
Gamer_ROG1 said:
To everyone having issues with datashare on the 500 gig deal. I have the call where i signed up recorded and i asked a few times the agent if it was 100 or 400 gig that was shareable and they confirmed it as being 400 gig shareable. At this point i am going to escalate it to Jacqui and co and if they dont sort it out before year end i am going to cancel as the main reason i got the 500 gig deal was for datashare as opposed to the 150 gig deal where only 50 gig was supposedly shareable. Pathetic how they treat paying customers. Also how do you change payment from debit order to EFT as someone mentioned earlier.
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I always refuse debit orders on all payments when signing for accounts.
I'm sure MTN call centre can update those details or you can do yourself, I think? via https://mycontract.mtn.co.za/
 
My solution for the 500GB + 500GB was to upgrade another line and put the new sim in the home router.
I will just migrate my other 500GB + 500GB package to something lower say February.

It will just sting me for one month.
 
B_Real420 said:
I was told that 200GB of the 400GB will be shareable.

What phone recorder app do you guys use? I wish I also recorded my long winded phonecall.
Click to expand...
On Huawei phones android 8 and upwards (pre google ban) the call recorder is built in. Access it via the default call app.
 
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